Hays Travel - Malton Reviews 

510
TrustScore 5 out of 5

4.9

18A Yorkersgate, YO17 7AN Malton, GB


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Rated 5 out of 5 stars

I felt I was given time to discuse our reqirements for the holiday and the staff were very knowledgeable . We got a lovely hotel and for the dates we wanted . Unfortunately had to pay the whole holida... See more

Rated 5 out of 5 stars

Having previously visited for holiday advice and been provided with a selection of hotels, I came home to discuss options. I then returned a few days later with a different hotel, destination and dat... See more

Company replied

Rated 5 out of 5 stars

I chose Hays Travel in Malton as it is our local town. when entering the shop I was greeted by Debi with a lovely smile, this made me feel at ease straight away. I explained that we were looking for... See more

Company replied

Rated 5 out of 5 stars

Debi was phenomenal from start to finish, she was knowledgeable and made us feel in safe hands. We followed her recommendation for our honeymoon trip and cannot wait to go next month! From Mr & Mr... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 18A Yorkersgate, YO17 7AN, Malton, United Kingdom

  • 01653 695455

4.9

Excellent

TrustScore 5 out of 5

510 reviews

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4.9

All reviews

(510)

127,394 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I felt I was given time to discuse our…

I felt I was given time to discuse our reqirements for the holiday and the staff were very knowledgeable . We got a lovely hotel and for the dates we wanted . Unfortunately had to pay the whole holiday up front which I wasn' t expecting but we are only seven weeks from our departure . J H

23 July 2026
Rated 5 out of 5 stars

Excellent service as always .Always…

Excellent service as always .Always very helpfull & try to get as cheap as possible.

30 July 2026
Hays Travel - Malton logo

Reply from Hays Travel - Malton

Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Nicola. Please let us know if you need anything else. Thanks - Lauren :)

Rated 5 out of 5 stars

Always helpful

Always helpful. Whenever we book with them we have used Hays for over 10 years.

29 July 2026
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Reply from Hays Travel - Malton

Many thanks. It's always a pleasure. Gordon

Rated 5 out of 5 stars

Wouldn’t trust anyone else but Gordon…

Wouldn’t trust anyone else but Gordon and rest of the staff at hays travel Malton . Brilliant experience and everything sorted with no fuss . Thank you

26 July 2026
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Reply from Hays Travel - Malton

Thank you. It was our pleasure...

Rated 5 out of 5 stars

Very Helpful

I chose Hays Travel in Malton as it is our local town.
when entering the shop I was greeted by Debi with a lovely smile, this made me feel at ease straight away.
I explained that we were looking for a River cruise in Europe and she chose a brochure for me and then helped me choose the right River Cruise for us. Debi was very helpful and informative.

21 July 2026
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Reply from Hays Travel - Malton

Thank you. It was our pleasure..

Rated 5 out of 5 stars

Holiday booking

Having previously visited for holiday advice and been provided with a selection of hotels, I came home to discuss options.
I then returned a few days later with a different hotel, destination and dates. I was greeted well and there were no problems with the booking.

17 July 2026
Hays Travel - Malton logo

Reply from Hays Travel - Malton

Thank you so much for your kind comments, and thank you for coming back to let us book your holiday. We hope you have the best time, Debi

Rated 5 out of 5 stars

Debi was welcoming and very…

Debi was welcoming and very knowledgable. Gave us everything we asked for and more.

14 July 2026
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Reply from Hays Travel - Malton

Thank you. It was our pleasure..

Rated 4 out of 5 stars

Yes very helpful and kind find it so…

Yes very helpful and kind find it so much easier to talk with Emmly ver nice Yang lady .

14 July 2026
Hays Travel - Malton logo

Reply from Hays Travel - Malton

Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Keeley. Please let us know if you need anything else. Thanks - Lauren :)

Rated 5 out of 5 stars

Debi was phenomenal from start to…

Debi was phenomenal from start to finish, she was knowledgeable and made us feel in safe hands. We followed her recommendation for our honeymoon trip and cannot wait to go next month!

From Mr & Mrs Yates-Wilson

7 July 2026
Hays Travel - Malton logo

Reply from Hays Travel - Malton

Thanks for your kind words, can't wait to hear what you thought. Thanks Debi

Rated 5 out of 5 stars

Lauren Carpenter at Hayes travel iin Malton

Lauren Carpenter at Hayes travel in Malton was extremely helpful. She researched the best holidays for our purposes and emailed them over to me. She was extremely efficient and helpful when I went in to book the holiday. I was really happy with this excellent service. Thank you very much Lauren.

1 July 2026
Hays Travel - Malton logo

Reply from Hays Travel - Malton

Thank you so much for your kind comments i will make sure Lauren see's them, thank you for booking with us again, Debi

Rated 5 out of 5 stars

Great customer service and very helpful…

Great customer service and very helpful staff. The whole process from start to finish booking a holiday was fantastic. Personally I would only use Hays Travel for booking all future holidays.

19 June 2026
Hays Travel - Malton logo

Reply from Hays Travel - Malton

Thank you for your kind words, we appreciate your booking, look forward to seeing you again, I will pass on your comments to lauren. Thanks again Debi

Rated 5 out of 5 stars

Both ladies were very helpful in our…

Both ladies were very helpful in our booking process 😁

16 May 2026
Hays Travel - Malton logo

Reply from Hays Travel - Malton

Thank you for taking the time to leave us this review! We really appreciate it, I will pass your kind comments on to Nicola. Please let us know if you need anything else. Thanks - Lauren :)

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