As always, excellent customer service, no pressure to make a quick choice. Ruby and Emily offered several options for my plans explaining the pros and cons of each allowing to get exactly what I wante... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We received a warm greeting on arrival, nice friendly atmosphere amongst staff. Very nice lady remembered my wife going in to see one her colleagues earlier in the morning and was instantly up to spe... See more
Company replied
Poppy was very helpful and understanding as this is my first time abroad without my husband, with whom I I’ve travelled for over 40 years. I was very anxious about booking but was not rushed in to a... See more
Company replied
quick and efficient service received to re book a holiday due to carrier/ airline moving airport they(airline) did not make it easy!Hays did .I recommend Hays and have booked a number of times peter... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
48 Mill Street, SK11 6LT, Macclesfield, United Kingdom
- 01625 839874
5.0
Excellent
895 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff.Found us an ideal…
Very helpful staff.Found us an ideal hotel and location in Venice
24 August 2026
Reply from Hays Travel - Macclesfield
Thank you for leaving such a lovely review and for booking with me, see you soon Emily 😎
Claire was really knowledgeable
Claire was really knowledgeable, helpful and efficient.
We were able to get our holiday planned very quickly and at a really good price.
Very happy all round
30 August 2026
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to leave such a lovely 5* review and for booking with us again in store, Thanks so much Claire 😎
Reply from Hays Travel - Macclesfield
Thank you both for booking with us again and it is lovely to see you both in store and to sort out your holidays for you. See you soon Claire 😎
Lovely helpful and friendly staff.
Lovely helpful and friendly staff.
Looked to meet all our needs for a family holiday
29 August 2026
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5-star review! We are so happy that we could meet all your needs for a family holiday.
Emily :)
Reply from Hays Travel - Macclesfield
Thank you so much for leaving me a 5* review and for booking with me, See you soon Abbie 😎
Personal Touch
As always, excellent customer service, no pressure to make a quick choice. Ruby and Emily offered several options for my plans explaining the pros and cons of each allowing to get exactly what I wanted. So much better than browsing websites.
28 August 2026
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to leave such a lovely 5* review and for booking with me in store, See you soon Emily and Ruby 😎
Very good experience always satisfied…
Very good experience always satisfied great girls Claire did a greatjob again got us fab holiday thrilled to bits role on September 16th KOS here we come
28 August 2026
Reply from Hays Travel - Macclesfield
Delighted as always to sort out your holidays for you lovely ladies, Super excited for you both and I am sure you will have the most amazing time, Thank you for always booking with us, Claire 😎
Trusting the person you’re dealing with
19 August 2026
Reply from Hays Travel - Macclesfield
Thank you so much for leaving me such a lovely 5* review and for always booking with me, See you soon Claire 😎
Excellent staff and very professional…
Excellent staff and very professional they all deserve a box of chocolates each !
18 August 2026
Reply from Hays Travel - Macclesfield
Thank you for booking with us and for the chocolates, Fran :)
quick and efficient service received …
quick and efficient service received to re book a holiday due to carrier/ airline moving airport they(airline) did not make it easy!Hays did .I recommend Hays and have booked a number of times peter
24 August 2026
Reply from Hays Travel - Macclesfield
Thank you so much for leaving us a lovely 5* review Peter, see you soon -Fran 😊
Very knowledgeable and friendly
Very knowledgeable and friendly. Gave us a good choice within our budget. Took time to explain what each area had to offer
22 August 2026
Reply from Hays Travel - Macclesfield
Thank you for the review Sandra :-) We will see you soon! Emily :-)
We rang just before closing hours
We rang just before closing hours , however the staff , were very helpful , and didn’t rush us , we booked our holiday for October, very satisfied
13 August 2026
Reply from Hays Travel - Macclesfield
Thank you for taking the time to leave us such a lovely review. Emily :-)
Poppy was very helpful and…
Poppy was very helpful and understanding as this is my first time abroad without my husband, with whom I
I’ve travelled for over 40 years. I was very anxious about booking but was not rushed in to a decision and given reassurance as well as good advice. The booking process was easy and I feel much more confident about my holiday.
12 August 2026
Reply from Hays Travel - Macclesfield
Thank you for the review I'm so happy we found you a holiday to suit :-) Poppy
Reply from Hays Travel - Macclesfield
Thanks Donna for taking the time to leave us a 5* review and for booking with us again in store, it is always a pleasure to see you in store and to sort out your holidays for you, Thanks again Claire 😎
The staff knew exactly what I wanted…
The staff knew exactly what I wanted after I told them my budget and where I would like to go they gave good advice as what they thought I would like out of the holiday
17 August 2026
Reply from Hays Travel - Macclesfield
Thanks Tim for leaving me a 5* review and for booking with us again in store, See you soon Ruby 😎
All staff are friendly and…
All staff are friendly and knowledgeable and make you feel like they really care about your holiday. Would go nowhere else for booking my holiday.
9 August 2026
Reply from Hays Travel - Macclesfield
What a lovely review to read :-) We really appreciate you choosing to book your holidays with us, we will see you soon, Emily :-)
Abbie was so helpful and booked my…
Abbie was so helpful and booked my holiday with ease answering my questions.
8 August 2026
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely review and for booking with me in store, See you soon Abbie 😎
Visited the store for recommendation…
Visited the store for recommendation and ultimately book a river cruise, staff were extremely helpful and knowledgable and gave 1st class service. The booking process was explained to us and and we felt involved which was very helpful.
14 August 2026
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to leave such a lovely 5* review and for booking with us in store. It is always such a pleasure to see you both and sort out your holidays for you, See you soon Poppy 😎
We had been let down on a Danube cruise…
We had been let down on a Danube cruise leaving that day. Went into Hays with an open mind. Emily brilliant, went to no end of trouble to find us a suitable holiday. Which she did!!
13 August 2026
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely review and for booking with me in store, It was fabulous to get something sorted for you and I am sure you will both have an amazing holiday, See you soon Emily 😎
The lady that served us was very…
The lady that served us was very friendly, listened to what we wanted, shown us a few choices for us to choose from. She was efficient and reassured us she will take care of everything.
3 August 2026
Reply from Hays Travel - Macclesfield
Thank you so much Tanya for leaving such a lovely review, I am sure you will have a fabulous holiday in Cyprus and thank you for booking with me, See you soon Fran 😎
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.