Hays Travel - Lytham Reviews 

703
TrustScore 5 out of 5

4.9

48 Clifton Street, FY8 5EW Lytham, GB


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Rated 5 out of 5 stars

The lady who helped us with organising our holiday was extremely helpful and patient with us. she explained every detail competently and we will not hesitate to go back to Hays if booking future holi... See more

Company replied

Rated 5 out of 5 stars

We had already spoken to Jayne on the telephone. She came back with full details of our requirements, via e-mail as requested. We called in the Branch next day, saw Jayne straight away and she made... See more

Company replied

Rated 5 out of 5 stars

Yet another easy holiday booking thanks to Jayne, all done over the phone, said where we want to go with 6 people Jayne was on the ball and sorted everything out in no time, thanks Jayne you are amazi... See more

Company replied

Rated 5 out of 5 stars

We visited Lytham office and Jayne was excellent. Listened to our requirements and then spent time researching and clarifying. Offered options and we eventually went with something she had put togethe... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 48 Clifton Street, FY8 5EW, Lytham, United Kingdom

  • 01253808240

4.9

Excellent

TrustScore 5 out of 5

703 reviews

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4.9

All reviews

(703)

125,356 reviews in the last 12 months

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Rated 5 out of 5 stars

Jayne thr travel consultant was very…

Jayne thr travel consultant was very helpful and knowledgeable

24 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Guest User,

Thank you for your wonderful feedback! We are so pleased to hear that you found our travel consultant Jayne to be very helpful and knowledgeable.

Kind Regards
Hays Travel Lytham

Rated 4 out of 5 stars

The ladies were so helpful with the…

The ladies were so helpful with the booking of our flights

24 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Glyn,

Thank you for your kind feedback! We are so pleased to hear that our team was helpful with your flight booking.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Excellent service with knowledgeable…

Excellent service with knowledgeable staff.

16 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

betty,

Thank you so much for your wonderful review! We are so pleased to hear that you found our service excellent and our staff knowledgeable.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

The lady who helped us with organising…

The lady who helped us with organising our holiday
was extremely helpful and patient with us. she explained every detail competently and we will not hesitate to go back to Hays if booking future holidays.

22 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Henry Meaney,

Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so helpful and patient in organising your holiday. We truly appreciate your kind words and look forward to assisting you with future bookings.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Holiday booking

Booking our holiday with Cami went really well she explained everything to us and we got exactly what we asked for we have always been satisfied when booking our holidays with hayes we find the staff very helpful.

22 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Michael,

Thank you for your wonderful feedback! We are so pleased to hear that everything was explained well and you got exactly what you asked for. We appreciate your kind words about our helpful staff.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Ebony was very knowledgeable and…

Ebony was very knowledgeable and extremely helpful.

22 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Raymond Cowburn,

Thank you for taking the time to leave such a lovely review. We are so pleased to hear Ebony gave you such a positive experience!

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Always use Hays

Always use Hays. I usually know where I want to stay etc and they are always able to sort it.

20 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Jose Pinon Shaw,

Thank you for your wonderful review! We are so pleased to hear that we are always able to assist you with your travel plans. We truly appreciate your loyalty.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Yet another easy holiday booking thanks…

Yet another easy holiday booking thanks to Jayne, all done over the phone, said where we want to go with 6 people Jayne was on the ball and sorted everything out in no time, thanks Jayne you are amazing

19 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Good Morning.
Thanks so much for taking the time to write such a great review.

It is a pleasure taking care of your holidays .

See you soon.

Jayne

Rated 5 out of 5 stars

Believe and trust in Hays Travel

We had already spoken to Jayne on the telephone. She came back with full details of our requirements, via e-mail as requested.
We called in the Branch next day, saw Jayne straight away and she made 3 x bookings for us. Jayne explained everything step-by-step and even saved us some more money. She spent time to ensure we were happy with the whole process and promised to contact us in a couple of days to confirm all the extra details had been dealt with.
We have used Hays Travel before and would thoroughly recommend them.

18 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Michael Copley,

Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that everything was explained step-by-step by Jayne. We look forward to assisting you with future bookings.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

The service and attention my self and…

The service and attention my self and friend received was excellent. Jayne the travel councilor was most helpful in arranging the perfect holiday.

26 June 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Mary Reid,

Thank you for your wonderful review! We are so pleased to hear that our team was most helpful in arranging the perfect holiday for you and your friend.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Immediate understanding

Immediate understanding of requirements, with constructive solutions

9 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Mr R Hynes,

Thank you for your kind words! We are delighted to hear that we were able to quickly grasp your needs and provide effective solutions. We appreciate your positive feedback.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Very pleasant staff

Very pleasant staff, helpful and patient.

14 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Kathryn ,

Thank you so much for your wonderful 5-star review! We look forward to seeing you in the branch again soon

Hays Travel Lytham

Rated 5 out of 5 stars

Always a pleasure to book at Hays no…

Always a pleasure to book at Hays no hassle just details of trip being booked.

11 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Susan Gavin,

Thank you for your wonderful feedback! We are delighted to hear that booking with us is always a pleasure and hassle-free.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Laura was brilliant as always

Laura was brilliant as always. Spent ages finding the right cruise for us. She's amazing as the whole team are at Lytham.

10 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Mr Antony Lockhart,

We are so pleased to hear you had such a wonderful experience! It's fantastic that our team could help you find the perfect cruise. We truly appreciate your kind words.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

The best experience in our view!

From experience we now always book with Hays travel. They are friendly, knowledgeable and helpful when it comes to choosing a destination.

25 June 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

David Nuttall,

We are so pleased to hear you consistently receive outstanding service. Thank you for your kind words and continued loyalty.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The young assistant was very helpful…

The young assistant was very helpful and had a pleasant personality that made you feel at ease

28 June 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

M Wignall ,

Thank you for your wonderful feedback! We are so pleased to hear that Ebony has a pleasant personality made you feel at ease. We truly appreciate your kind words.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Really great service from Cali…

Really great service from Cali yesterday. Would highly recommend using Hayes

1 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Shirley C,

Thank you so much for your kind words! We are delighted to hear you had such a great experience and would highly recommend us.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Cami at the Lytham branch is amazing

Cami at the Lytham branch is amazing, so helpful and goes beyond to make our holiday perfect, thanks Michelle x

30 June 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Michelle Mackenzie,

Thank you for your wonderful feedback! We are so pleased Cami could help make your holiday perfect and appreciate you taking the time to share your positive experience.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

We visited Lytham office and Jayne was…

We visited Lytham office and Jayne was excellent. Listened to our requirements and then spent time researching and clarifying. Offered options and we eventually went with something she had put together for us. Very happy.

28 June 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Thanks so much for your lovely review.
It was a pleasure looking after you and look forward to seeing you soon,
Jayne

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