The lady who helped us with organising our holiday was extremely helpful and patient with us. she explained every detail competently and we will not hesitate to go back to Hays if booking future holi... See more
Company replied
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The lady who helped us with organising our holiday was extremely helpful and patient with us. she explained every detail competently and we will not hesitate to go back to Hays if booking future holi... See more
Company replied
We had already spoken to Jayne on the telephone. She came back with full details of our requirements, via e-mail as requested. We called in the Branch next day, saw Jayne straight away and she made... See more
Company replied
Yet another easy holiday booking thanks to Jayne, all done over the phone, said where we want to go with 6 people Jayne was on the ball and sorted everything out in no time, thanks Jayne you are amazi... See more
Company replied
We visited Lytham office and Jayne was excellent. Listened to our requirements and then spent time researching and clarifying. Offered options and we eventually went with something she had put togethe... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
48 Clifton Street, FY8 5EW, Lytham, United Kingdom
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Jayne thr travel consultant was very helpful and knowledgeable

Reply from Hays Travel - Lytham
The ladies were so helpful with the booking of our flights

Reply from Hays Travel - Lytham

Reply from Hays Travel - Lytham
The lady who helped us with organising our holiday
was extremely helpful and patient with us. she explained every detail competently and we will not hesitate to go back to Hays if booking future holidays.

Reply from Hays Travel - Lytham
Booking our holiday with Cami went really well she explained everything to us and we got exactly what we asked for we have always been satisfied when booking our holidays with hayes we find the staff very helpful.

Reply from Hays Travel - Lytham

Reply from Hays Travel - Lytham
Always use Hays. I usually know where I want to stay etc and they are always able to sort it.

Reply from Hays Travel - Lytham
Yet another easy holiday booking thanks to Jayne, all done over the phone, said where we want to go with 6 people Jayne was on the ball and sorted everything out in no time, thanks Jayne you are amazing

Reply from Hays Travel - Lytham
We had already spoken to Jayne on the telephone. She came back with full details of our requirements, via e-mail as requested.
We called in the Branch next day, saw Jayne straight away and she made 3 x bookings for us. Jayne explained everything step-by-step and even saved us some more money. She spent time to ensure we were happy with the whole process and promised to contact us in a couple of days to confirm all the extra details had been dealt with.
We have used Hays Travel before and would thoroughly recommend them.

Reply from Hays Travel - Lytham
The service and attention my self and friend received was excellent. Jayne the travel councilor was most helpful in arranging the perfect holiday.

Reply from Hays Travel - Lytham
Immediate understanding of requirements, with constructive solutions

Reply from Hays Travel - Lytham

Reply from Hays Travel - Lytham
Always a pleasure to book at Hays no hassle just details of trip being booked.

Reply from Hays Travel - Lytham
Laura was brilliant as always. Spent ages finding the right cruise for us. She's amazing as the whole team are at Lytham.

Reply from Hays Travel - Lytham
From experience we now always book with Hays travel. They are friendly, knowledgeable and helpful when it comes to choosing a destination.

Reply from Hays Travel - Lytham
The young assistant was very helpful and had a pleasant personality that made you feel at ease

Reply from Hays Travel - Lytham
Really great service from Cali yesterday. Would highly recommend using Hayes

Reply from Hays Travel - Lytham
Cami at the Lytham branch is amazing, so helpful and goes beyond to make our holiday perfect, thanks Michelle x

Reply from Hays Travel - Lytham
We visited Lytham office and Jayne was excellent. Listened to our requirements and then spent time researching and clarifying. Offered options and we eventually went with something she had put together for us. Very happy.

Reply from Hays Travel - Lytham
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