I will mention Rachel by name as she was excellent! She listened to what I wanted, and then proceeded to find the perfect holiday for me. She was professional, friendly and nothing was too much troubl... See more
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If we could give more than 5 * we would! We saw Rachel this time but everyone in the Lowestoft shop is always helpful, friendly and professional. Rachel went above and beyond, looking for that spec... See more
Company replied
Hays Travel Lowestoft has become our go to place, when we are thinking of booking a holiday. All the staff are so friendly and knowledgeable, they always make us feel welcome. They make the booking... See more
Company replied
Thank you Rachel for booking our dream trip to tour South America. Another team effort from all the gang at Hays Travel Lowestoft! Excellent customer service skills as always, see you again soon!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 London Road, NR32 1LX, Lowestoft, United Kingdom
- 01502558115
5.0
Excellent
1K reviews
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Has always been a good experience…
Has always been a good experience nothing has been too much trouble highly recommended.
4 September 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. It's always a pleasure see you and to book your holidays. Claire
Reply from Hays Travel - Lowestoft
Thank you for taking the time to give us your feedback, so glad to hear you were happy with the service you received.
Very professional and helpful
Elysia who took my booking was extremely pleasant and very helpful and answered any questions questions i had. Took me through everything very professionally
6 September 2026
Reply from Hays Travel - Lowestoft
So pleased I could help you :-) Thankyou for booking with me
Excellent service.I will mention Rachel by name as she…
I will mention Rachel by name as she was excellent! She listened to what I wanted, and then proceeded to find the perfect holiday for me. She was professional, friendly and nothing was too much trouble. It’s great to still have someone so knowledgeable to talk to in this digital age, you can’t beat the personal touch, I will always recommend anyone to use Hayes. Thanks again Rachel, and well done Hays!
5 September 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your really lovely comments about me. So pleased I could help you :-)
Reply from Hays Travel - Lowestoft
thankyou so much for booking with me, pleased I could help :-)
Reply from Hays Travel - Lowestoft
Thank you for taking the time to give us your feedback, it was a pleasure helping you.
Michelle was very helpful and patient
1 September 2026
Reply from Hays Travel - Lowestoft
So pleased I could help you :-)
Both agents were very friendly and…
Both agents were very friendly and helpful. Great knowledge of products made it easy to choose a holiday.
28 August 2026
Reply from Hays Travel - Lowestoft
So pleased we could help you :-) Thankyou for your lovely comments
Lauren in Lowestoft branch always goes…
Lauren in Lowestoft branch always goes above and beyond to find us the best holiday.
31 August 2026
Reply from Hays Travel - Lowestoft
Thankyou so much, so please I could help :-)
Outstanding customer service
Hays Travel Lowestoft has become our go to place, when we are thinking of booking a holiday. All the staff are so friendly and knowledgeable, they always make us feel welcome. They make the booking process easy and the after sales service and support is outstanding.
29 August 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review - Was a pleasure to get your bucket list holiday all booked and secured for you
Went toare local hays shop and booked…
Went toare local hays shop and booked holiday to Cyprus with friends and sore jack who was great sorted every thing out for us check hotel and wheelchair assistants at airport nothing to much trouble to sort things out for great service
27 August 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review - Is always a pleasure to have you in store
Rachel was great
Rachel was great, looking at all options that we wanted for our holiday. Finding us what looks like a perfect holiday
27 August 2026
Reply from Hays Travel - Lowestoft
Thank you so much for giving us such lovely feedback. It was a pleasure to help you get your holiday booked, it will be amazing. Look forward to seeing you again soon
as aqlways very helpful jack sorted us…
as aqlways very helpful jack sorted us this time he was excellent
27 August 2026
Reply from Hays Travel - Lowestoft
Always a pleasure to have you in store - Glad we could get the booking over the line for you
Knowledgeable and very nice to deal…
Knowledgeable and very nice to deal with. Looked after us making sure we completed the holiday booking. Made booking holiday very easy
19 August 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, so glad I could help :)
Thank you Rachel for booking our dream…
Thank you Rachel for booking our dream trip to tour South America. Another team effort from all the gang at Hays Travel Lowestoft! Excellent customer service skills as always, see you again soon!
26 August 2026
Reply from Hays Travel - Lowestoft
Thank you so much for taking the time to give us such lovely feedback. It is always a pleasure helping get your dream holidays booked, can't wait to see the pictures.
The lady we delt with was so…
The lady we delt with was so perfesoinal and very down to earth in all .
18 August 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, so glad I could help!
Excellent service from Rachel and…
Excellent service from Rachel and Elysia
So much easier than TUi
24 August 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your lovely comments :-) so pleased we could help you.
From the moment we sat down Rachel made…
From the moment we sat down Rachel made us feel confident we find the perfect holiday which we did.
23 August 2026
Reply from Hays Travel - Lowestoft
Oh I'm so pleased I could help you :-)
The young man jack was very helpful and…
The young man jack was very helpful and very patient with me, and smiled all the way through he is a credit to your team.
22 August 2026
Reply from Hays Travel - Lowestoft
Thankyou for your lovely comments about me, pleased I could help
Friendly, professional and treated as a valued customer
We knew roughly what we was looking for and Lauren at Lowestoft listened to our wants and came up with our perfect holiday. The booking process was nice and easy although should have contactless payment machines now.
21 August 2026
Unprompted review
Reply from Hays Travel - Lowestoft
Thankyou for your lovely comments about me :-) I know Hays are working on a contactless system for holiday payments at the moment
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