Alex Whittaker and staff were superb every thing was organised and explained helped to sort out extra legroom seats ,hotels with breakfast explained their location and why they picked them overall a... See more
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I would never book anywhere else. I always know where, when when I go in to book & I just sit there looking pretty while they do all the work for me. They are always so helpful & informative & nothing... See more
Chloe was very helpful with changing my hotel for Christmas and new year. Chloe also helpful in choosing my holiday in 2027 . 10 out 10 . Very happy booking with Hays Travel will be booking again... See more
Company replied
Chloe was fantastic giving us all the advise for a first time cruise. Superb customer service really impressed and would definitely book again with you.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 55 Longton Exchange, ST3 2NS, Longton, United Kingdom
- 01782692861
4.9
Excellent
681 reviews
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I would never book anywhere else
I would never book anywhere else. I always know where, when when I go in to book & I just sit there looking pretty while they do all the work for me. They are always so helpful & informative & nothing is too much trouble x
6 August 2026
Alex Whittaker and staff were superb…
Alex Whittaker and staff were superb every thing was organised and explained helped to sort out extra legroom seats ,hotels with breakfast explained their location and why they picked them overall a superb experience nothing was rushed
Thank you Ian
5 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Longton
Thank you for your kind review! I am so glad to hear that we could assist you with all your holiday arrangements. We appreciate your feedback! Thank you so much for booking with me!
Kind Regards
Chloe
Chloe was very helpful with changing my…
Chloe was very helpful with changing my hotel for Christmas and new year.
Chloe also helpful in choosing my holiday in 2027 .
10 out 10 .
Very happy booking with Hays Travel will be booking again later in 27 for my Christmas and new year holiday
2 August 2026
Reply from Hays Travel - Longton
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with us, and that you're already planning your next trip. We look forward to helping you book again.
Kind Regards
Chloe
Great very helpful
Such a lovely experience Chloe was so helpful and we got our holiday money sorted then booked our third holiday with u this year all sorted quickly and lots of help
3 August 2026
Reply from Hays Travel - Longton
Thank you for your fantastic review!i am so happy to hear you found me helpful and that your holiday money was sorted quickly. We appreciate you choosing us for your third holiday this year!
Kind Regards
Chloe
Chloe was fantastic giving us all the…
Chloe was fantastic giving us all the advise for a first time cruise. Superb customer service really impressed and would definitely book again with you.
2 August 2026
Reply from Hays Travel - Longton
Thank you so much for your wonderful review! I am are absolutely thrilled to hear that you were impressed with my customer service. We truly appreciate your kind words and look forward to helping you book again in the future.
Kind Regards
Chloe
Staff are always friendly very helpful…
Staff are always friendly very helpful and polite, always happy to find us a good deal
30 July 2026
Reply from Hays Travel - Longton
Hi Julie,
Thank you for your kind comments and we hope to see you in branch again soon!
Thanks
Alex
Reply from Hays Travel - Longton
Thank you for your wonderful feedback! We are so pleased to hear that Alex provided you with such a positive experience. We truly appreciate your kind words.
kindest regards,
Hays travel Longton
Make booking Easy
Helpful research on hotel prices and supplying details, Chloe and Staff call back as promised and good service on actual booking.
Feel comfortable and assured when booking through Hays.
19 July 2026
Reply from Hays Travel - Longton
Hi Susan,
Thank you for your kind feedback and we are glad you were happy with our service in branch and we look forward to seeing you again soon!
Thanks
Chloe
The right holiday
Visted a few times until we found the right holiday for us. Mikki who we dealt with was very helpful polite talked us through everything
25 July 2026
Reply from Hays Travel - Longton
Hi Yvonne,
Thanks for your kind feedback and we are glad you were happy with service in store!
Thanks
Mikki
Staff are happy to help.
Staff are happy to help.
We had Lisa again to do our booking .there no pressure, very understanding to what you want out of a holiday.very happy with the service.
19 July 2026
Reply from Hays Travel - Longton
Thank you for your wonderful feedback! We are so pleased to hear that i provided such a positive experience for your holiday booking.
Kind Regards
Lisa
Very helpfull staff Honor went above…
Very helpfull staff Honor went above and beyond to choose our perfect getaway ...
24 July 2026
Reply from Hays Travel - Longton
Hi Neil,
Thank you for your kind comments, we are glad you are happy with the service in branch and hope to see you again soon
Thanks
Honor
The shop was busy and i had a lot of…
The shop was busy and i had a lot of questions but it was dealt with patiently and efficiently. Very good.
17 July 2026
Reply from Hays Travel - Longton
Hi Karen,
Thanks for your kind feedback! We hope to see you again soon!
Thanks
Chloe
Our visit to hays travel was great,lisa…
Our visit to hays travel was great,lisa who dealt with us was brilliant, thorough,patient, really helpful and listened to what we asked for....and yeh she spotted a bargain,which we booked.very happy.
16 July 2026
Reply from Hays Travel - Longton
Hi Gillian,
Thank you for your kind comments, we are glad you were happy with your experience in branch and hope to see you again soon!
Thanks Lisa
HAYS TRAVEL (Longton),
We've used Hays Travel (Longton) for all our holidays, we've just got back from Cyprus 3 weeks ago (fantastic time) the staff are really nice and friendly, and do everything for you to get your perfect holiday, we've already booked a holiday with them for next year, definitely recommend them,
15 July 2026
Reply from Hays Travel - Longton
Hi Christopher,
Thank you for your kind feedback and I hope to see you again soon!
Thanks Alayna
A greatAn excellent experience with clohe she…
An excellent experience with clohe she made booking so easy and very professional
19 July 2026
Reply from Hays Travel - Longton
thank you so much for your lovely review i am so glad you found it so easy! if theres every anything you need dont hesitate to ask! :)
kindest regards,
Chloe
Reply from Hays Travel - Longton
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you received excellent service and we look forward to welcoming you back again.
Kind Regards
lisa
Very friendly & cooperative atmosphere…
Very friendly & cooperative atmosphere Aidan made our experience so comforting we ended up booking 2 holidays with you. One as early as 10days away & another for a family of 4 for September 2027
15 July 2026
Reply from Hays Travel - Longton
Hi Alan, Wow thank you for booking 2 holidays with us and thank you for your kind review on Aidan's service. I will pass on your kind words to him - Thanks Mikki :)
Chloe was amazing
Chloe was amazing. So helpful. We are both disabled and hubby is a wheelchair use. We wanted to book a special cruise and she was able to answer all our questions and provide us with 3 choices. We are now very excited and looking forward to a Mediterranean cruise at Xmas. Nothing was too much trouble. Thank you
17 July 2026
Reply from Hays Travel - Longton
Hi Karen, Thank you for this amazing review on Chloe's service. I am so glad she was able to find a cruise suitable for you both. I will pass on your kind words over to Chloe. - Thanks Mikki :)
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