Booked another holiday through hays locks heath. Had the pleasure of Suzanne looking after us who was brilliant (even when we asked for quotes on st least 1000 different holidays!). Will always book t... See more
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Suzanne at Hays Travel Locks Heath was so helpful. As we were not completely decided on which of two destinations we wanted, she sorted the prices of both of them for us and the cost of the different... See more
Company replied
The staff were very knowledgeable and helpful and guided and advised us through our whole cruise booking process. Would highly recommend them especially Emma who dealt with our booking.
Company replied
Chelsey in the Southampton Locks Heath store was brilliant - she really listened to what we wanted and came up with 3 fabulous options for us. We then had a delay in booking for some personal re... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Locks Heath Centre, SO31 6DX, Locks Heath, United Kingdom
- 01489858637
4.9
Excellent
690 reviews
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Chelsea was very helpful
Chelsea was very helpful, as usual we found the whole process easy and quick
24 July 2026
Reply from Hays Travel - Locks Heath
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful and made the entire process easy and quick for you.
Excellent Service
The staff were very knowledgeable and helpful and guided and advised us through our whole cruise booking process. Would highly recommend them especially Emma who dealt with our booking.
23 July 2026
Reply from Hays Travel - Locks Heath
Thank you so much for your wonderful feedback! We are delighted to hear that our team was so knowledgeable and helpful throughout your cruise booking process. We truly appreciate your kind words.
11/10 as always
Booked another holiday through hays locks heath. Had the pleasure of Suzanne looking after us who was brilliant (even when we asked for quotes on st least 1000 different holidays!). Will always book through hays locks heath for the service and assurance. Have never found a way to fault this store (other than them making me want to go on more holidays!) couldn’t recommend enough.
23 July 2026
Reply from Hays Travel - Locks Heath
Nick,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our team. It's fantastic to know that our colleague provided excellent service and patience when booking your holiday. We truly appreciate your kind words and look forward to helping you with your next adventure!
Suzanne at Hays Travel Locks Heath
Suzanne at Hays Travel Locks Heath was so helpful. As we were not completely decided on which of two destinations we wanted, she sorted the prices of both of them for us and the cost of the different flight levels. Suzanne took a lot of time sorting our holiday for us and even found some discounts which are always acceptable. We have never been disappointed with the standard of service provided and will continue using Hays Travel at Locks Heath.
18 July 2026
Reply from Hays Travel - Locks Heath
Thank you so much for taking the time to leave such a lovely review. It really means a lot to hear how happy you were with the service Suzanne provided.
Suzanne genuinely enjoys helping customers find the holiday that's just right for them, so your kind words will make her day.
We're also incredibly grateful for your continued loyalty to our Locks Heath branch. Knowing you've never been disappointed with our service is the biggest compliment we could receive. We hope you have an amazing holiday in Barbados, and we can't wait to welcome you back when it's time to plan your next adventure!
Katie was very helpful and responsive…
Katie was very helpful and responsive to my enquiry and her prompt response led me to booking another holiday through Hays at Locksheath.
18 July 2026
Reply from Hays Travel - Locks Heath
Thank you so much for your lovely review!
Fabulous service
Chelsey in the Southampton Locks Heath store was brilliant - she really listened to what we wanted and came up with 3 fabulous options for us.
We then had a delay in booking for some personal reasons, but as soon as I got back in touch she was super attentive and got our trip booked really promptly.
Brilliant service
11 July 2026
Reply from Hays Travel - Locks Heath
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was brilliant and attentive, ensuring you had a smooth booking experience. We appreciate you choosing us for your trip!
Amazing service
Elizabeth was amazing.
Thank you for your help.
kind regards Stephen Tomlin telephone number 01489480663
15 July 2026
Reply from Hays Travel - Locks Heath
Thank you for your wonderful feedback!
Reply from Hays Travel - Locks Heath
Thank you for booking with us!
They were so friendly and helpful
They were so friendly and helpful. Didn’t feel rushed took the time to go through Every thing with us so we knew exactly what we wanted. Absolutely fantastic service.
7 July 2026
Reply from Hays Travel - Locks Heath
Thank you for your feedback. We are so pleased to hear that you felt well-informed and that our team provided such fantastic service.
Chelsey’s knowledge of travel is…
Chelsey’s knowledge of travel is excellent, she will always go above and beyond to make sure your holiday is exactly what you want
10 July 2026
Reply from Hays Travel - Locks Heath
Thank you for your wonderful feedback! We are so pleased to hear that your holiday experience was exactly what you wanted. We truly appreciate your kind words.
Reply from Hays Travel - Locks Heath
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have a positive experience with our local branch. We truly appreciate your continued loyalty and look forward to assisting you with your future travel plans.
Always a pleasure at Hays Locksheath
Always a pleasure at Hays Locksheath! They go above and beyond to accommodate all my needs, wouldn't go anywhere else!
7 July 2026
Reply from Hays Travel - Locks Heath
Thank you for your feedback and thank you for coming back to us every time for your cruises. This one was a bit complicated but we got there in the end!!
Reply from Hays Travel - Locks Heath
Thank you for your review. I am so glad we could get this booked for you and so much cheaper than expected. Happy days
Reply from Hays Travel - Locks Heath
Thank you for your feedback! We're delighted to hear you found the process very quick and easy. We appreciate your support and look forward to helping you again in the future.
All the staff are brilliant,so helpful…
All the staff are brilliant,so helpful and friendly.
2 July 2026
Reply from Hays Travel - Locks Heath
Thank you so much for your lovely review!
Always prompt
Always prompt, reliable, professional and helpful, they get you exactly what you want, without the stress, which is why we’ve been using their service for many years, and will continue to do so.
2 July 2026
Reply from Hays Travel - Locks Heath
Thank you for your wonderful feedback! We are so pleased to hear. We truly appreciate your continued loyalty and look forward to assisting you for many more years!
Made some great holiday suggestions
Made some great holiday suggestions, answered questions and we are now booked!
2 July 2026
Reply from Hays Travel - Locks Heath
We're so pleased Chelsey could help with your holiday plans and answer all your questions. We hope you have a wonderful trip!
Very helpful travel adviser
Very helpful travel adviser. Follow up phone call much appreciated.
23 June 2026
Reply from Hays Travel - Locks Heath
Thank you for your wonderful feedback! We are so pleased to hear that our travel adviser was helpful and that you appreciated the follow-up call.
Excellent service
Suzanne was very thorough and gave us lots of price options for our chosen hotel / Flight. She always delivers an excellent service
26 June 2026
Reply from Hays Travel - Locks Heath
We're so pleased to hear our team provided such thorough service and excellent options. Thank you for your kind words!
I'd been on earlier on that week…
I'd been on earlier on that week enquiring about a cruise for 2028,
We came back a few days later to book, Sue was very friendly & polite & had remembered what cruise I had enquired about, so booking was so easy, always good in locksheath branch
26 June 2026
Reply from Hays Travel - Locks Heath
We are so pleased to hear you had such a positive booking experience with us! It's wonderful that our team was so helpful and made booking your cruise easy.
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