Top-class service from Chloe and Lucy! Had a brilliant experience booking my holiday over the phone with Hays Travel Lisburn. Chloe was wonderful when I first called to book, and Lucy was equally bri... See more
Company replied
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The best thing about our experience, were the friendly, professional staff in the Lisburn branch who have dealt with several queries over the past few weeks. Kerry had insider's knowledge about the r... See more
Company replied
Friendly, helpful and efficient staff. As the holiday is in 2 weeks, all the information required- along with boarding passes - was printed out and confirmed by email. Euros were purchased in-store at... See more
Company replied
Sian was so helpful and listened to what we wanted for our holiday. She got in touch with us as soon as she got our holiday sorted for us. I could not ask for better customer service,Sian is such a lo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Bow Street, BT28 1BN, Lisburn, United Kingdom
- 02892290227
4.9
Excellent
1K reviews
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Greta company I use all the time for…
Greta company I use all the time for holidays and have never been disappointed
23 July 2026
Staff are very helpful and so polite
Staff are very helpful and so polite, they respond quickly to any queries I may have
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Kerry is so knowledgeable and always…
Kerry is so knowledgeable and always goes over and above to help
30 July 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
I was very happy
I was very happy, but the lady who served me didn’t seem to understand what I needed at first
18 July 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Always a pleasure to deal with Rachael
28 July 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Friendly Helpful and understanding Staff
19 July 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Always brilliant service by girls in…
Always brilliant service by girls in store big thanks again to Joanne Armstrong Lisburn store
26 July 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
City break
Top-class service from Chloe and Lucy!
Had a brilliant experience booking my holiday over the phone with Hays Travel Lisburn. Chloe was wonderful when I first called to book, and Lucy was equally brilliant with follow-up help. They are both so knowledgeable, and nothing was ever too much trouble. They made the whole process effortless. Thanks 😊
19 July 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Very professional and friendly
Very friendly staff, professional and very informative. Would highly recommend 🤗
15 July 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Amazing customer service from Kerry as always
22 July 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
The girl was very good at her job very…
The girl was very good at her job very friendly which made our experience enjoyable and fun!
22 July 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Booking for a party
Joanna was very helpful and listened to what I felt our party was needing and tried to find something that suited everyone. Thank you Joanna. I have now joined the app and sent payment through the link all very smoothly.
20 July 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
very knowledgeable team
It’s always easy dealing with Hays Trays in Lisburn, all the girls are very clued in to what’s on offer.
11 July 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Very helpful an took alot time to find…
Very helpful an took alot time to find us what we wanted very courteous
16 July 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Sian was very helpful
Sian was very helpful. She provided the information I needed very quickly and had us booked on our holiday with ease. Thank you Sian.
15 July 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
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