Travel guide was totally knowledgeable about every destination, took all our requirements into consideration, help me get the best deal. I can go on holiday after 30 years without having to worry abou... See more
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Fantastic service! Nothing was to much trouble even though I wasn’t quite sure what I wanted - Cheryl in the ilkeston branch was nothing more than amazing and helped me go through every thought/ c... See more
Company replied
I had the pleasure of Cheryl( manger ) Who sorted out my ABBA voyage trip to London she couldn’t have been more helpful in both her time and professional attitude spent a lot of time getting us ex... See more
Efficient service. We had done some research pre visit so knew what we wanted ...but we always prefer to book in shop rather than online. Such good service frkm knowledgable staff.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Bath St, DE7 8HF, Ilkeston, United Kingdom
- 01158605346
4.9
Excellent
914 reviews
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I needed travel insurance
I needed travel insurance. Staff polite and friendly, listened to our requirements. Explainded the terms and conditions. Happy with service recieved.
5 August 2026
Always helpful and able to answer…
Always helpful and able to answer questions. George was easy to discuss our requests with.
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Ilkeston
Thank you for your patience and for taking the time to leave us a review, it is very much appreciated - Cheryl :)
Travel guide was totally knowledgeable…
Travel guide was totally knowledgeable about every destination, took all our requirements into consideration, help me get the best deal. I can go on holiday after 30 years without having to worry about anything. Oh and super friendly.
10 August 2026
Reply from Hays Travel - Ilkeston
Thank you so much for leaving such a lovely review! It really was my pleasure to help you get your holiday booked, thank you for making it so easy for me. I look forward to booking many more holidays for you in the future - Cheryl :)
Efficient service
Efficient service. We had done some research pre visit so knew what we wanted ...but we always prefer to book in shop rather than online. Such good service frkm knowledgable staff.
9 August 2026
Excellent service as always
9 August 2026
Reply from Hays Travel - Ilkeston
Thanks Sharon - a pleasure as always - Cheryl :)
It was so easy it was done all for me x
31 July 2026
Reply from Hays Travel - Ilkeston
Thank you for taking the time to leave me this review. I really appreciate your kind comments and it was a pleasure assisting you with your booking. Hope you have an amazing trip. Many thanks, George
Fantastic service
Fantastic service!
Nothing was to much trouble even though I wasn’t quite sure what I wanted - Cheryl in the ilkeston branch was nothing more than amazing and helped me go through every thought/ change of plan/ change of destination until the right one came up.
Would highly recommend.
6 August 2026
Reply from Hays Travel - Ilkeston
Ah, thank you so much Nicola! It was my pleasure to get your holiday booked - so glad that we got there in the end! I look forward to booking many more for you and your family in the future - Cheryl :)
I had the pleasure of Cheryl( manger )
I had the pleasure of Cheryl( manger )
Who sorted out my ABBA voyage trip to London she couldn’t have been more helpful in both her time and professional attitude spent a lot of time getting us exactly what we wanted
I’ve also used Dawn who was equally helpful and will use the Ilkeston branch again .. hopefully
29 July 2026
Lovely and helpful staff always happy…
Lovely and helpful staff always happy booking here.
5 August 2026
Absolutely fantastic service ruby was…
Absolutely fantastic service ruby was amazing. My husband literally had no specific idea where or when we was going away and she couldn't do enough for us she was fab
2 August 2026
Reply from Hays Travel - Ilkeston
Thankyou for this lovely review! So glad we could get you something booked and cant wait to see you for your next one :) - Ruby x
First class experience yet again from…
First class experience yet again from the great staff at Ilkeston in helping us to book another great holiday, especially Cheryl thank you.
31 July 2026
Reply from Hays Travel - Ilkeston
Thank you Colin - always a pleasure - Cheryl :)
Very good customer service
Very good customer service, nothing to much trouble every step if the way
30 July 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, we hope you have another amazing time! :)
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you all have an amazing time in Kefalonia :)
Not one holiday, but two!
Washable was knowledgeable, polite and very helpful. We initially wanted to book next July's holiday, which we did and then we talked of another holiday this year and Tasha found us a perfect destination so we booked for September. All this a coffee and a great, friendly input from Cheryl made our visit perfect, as always.
29 July 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review! It's always a pleasure and I hope you both have an amazing time in Greece on both of your trips :) Tash
Another holiday booked.
Another holiday booked.
The well trained and friendly staff went the extra mile to get this one over the line.
If you are looking for holiday ideas,here's the place to go.
30 July 2026
Reply from Hays Travel - Ilkeston
Thank you for leaving us a lovely review and for recommending us to others - it is always very much appreciated - Cheryl :)
First class service all was explained…
First class service all was explained to a very high quality 👏 all questions asked and answered. No rushing very relaxed keep up the good work.
30 July 2026
Reply from Hays Travel - Ilkeston
Thank you for taking the time to leave me such a lovely review :) it was a pleasure to meet you both and I look forward to helping you tick more bucket list destinations off the list in the future - Cheryl
Fantastic customer service 👏
Fantastic customer service 👏
Thanks very much for making it so easy to book our holidays.
28 July 2026
Reply from Hays Travel - Ilkeston
Thank you for the review! I hope you have an amazing time in Zante :)
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