We popped into Hays travel in Hythe (Hampshire) to book a short cruise & Robin was so helpful & patient we booked a week's holiday in Ibiza as well. She also arranged car parking at Bournemouth airpor... See more
Company replied
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We popped into Hays travel in Hythe (Hampshire) to book a short cruise & Robin was so helpful & patient we booked a week's holiday in Ibiza as well. She also arranged car parking at Bournemouth airpor... See more
Company replied
We were welcomed in the minute we walked through the door, and Amy was keen to take on the challenge of our bespoke trip to Australia. She made sure we had it exactly as we wanted, and tweaked where n... See more
Company replied
The travel consultant called Mia Freeman was amazing so helpful . She sorted everything for us and got us exactly what we wanted!! Nothing was to much trouble and such a kind , caring person . She mad... See more
Company replied
We dropped in to Hays late in the afternoon for suggestions to link a short stay in Budapest with a longer self guided trip. The information was gathered for us over the next couple of days with one o... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
3 High Street, SO45 6AG, Hythe, United Kingdom
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Reply from Hays Travel - Hythe

Reply from Hays Travel - Hythe
We were welcomed in the minute we walked through the door, and Amy was keen to take on the challenge of our bespoke trip to Australia. She made sure we had it exactly as we wanted, and tweaked where necessary…and all this was just 6 weeks before we wanted to go! Very helpful, very professional, and very friendly.

Reply from Hays Travel - Hythe
Met all our expectations
with a wide range of offers being suggested

Reply from Hays Travel - Hythe
We popped into Hays travel in Hythe (Hampshire) to book a short cruise & Robin was so helpful & patient we booked a week's holiday in Ibiza as well. She also arranged car parking at Bournemouth airport, we find it so much easier & pleasant to chat about options with someone who can navigate several websites at once.

Reply from Hays Travel - Hythe
The staff in Hythe, Hampshire branch are always so friendly and helpful, particularly Robyn who we have booked our last 4 holidays with.

Reply from Hays Travel - Hythe
Chloe the travel agent was very friendly, helpful and made the booking process easy and stress free.

Reply from Hays Travel - Hythe
Ruby was polite. She listened to what we wanted. Gave us choices
She didn't push us ,she printed details out.She knew her job.

Reply from Hays Travel - Hythe

Reply from Hays Travel - Hythe
Excellent service, always spend time finding me a good deal that suits my requirements.

Reply from Hays Travel - Hythe
We went into the shop with 3 hotels in mind. About 30 minutes later we were walking out with a booked and paid for holiday. Absolutely, hassle free 🙂

Reply from Hays Travel - Hythe
Nothing was a problem for Mia she found us the best and cheapest deal to suit us

Reply from Hays Travel - Hythe
Efficient and very friendly nothing was to much bother and very patient . Vicky the lady that served us was excellent at her job.

Reply from Hays Travel - Hythe
Very helpful, very patient and looked for all options in securing a holiday to meet our needs. Extremely happy with the whole experience.

Reply from Hays Travel - Hythe
As always, my experience with Vicky from the Hythe branch was great! She secured us the holiday we wanted so we could join our friends at the best price, cabins, on board spend etc.
We always book with Vicky and as I have said before, she is a huge asset to your company.
Thankyou Vicky!

Reply from Hays Travel - Hythe
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