As always nothing was too much trouble very friendly and helpful staff and got me a great holiday at an even greater price wouldn’t go anywhere else
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very quick and easy booking. We had already done our research, so we knew where we wanted to go and which hotel we wanted to stay in, so that made it easy. The price was slightly more than on jet2 we... See more
Company replied
Always friendly and thorough, recognised us soon as we walked through the door with a lovely welcome. Even took the time to ring and email the hotel where we are staying again to request something fo... See more
Company replied
Really friendly knowledgeable staff, kept us informed all the way to booking and easy step by step instructions top notch
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Holderness Road, HU9 3JA, Hull, United Kingdom
- 01482534921
4.9
Excellent
857 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always nothing was too much trouble…
As always nothing was too much trouble very friendly and helpful staff and got me a great holiday at an even greater price wouldn’t go anywhere else
8 August 2026
Reply from Hays Travel - Hull Morrisons
Thank you for your 5 star review, we are glad we can help :)
Very quick and easy booking
Very quick and easy booking. We had already done our research, so we knew where we wanted to go and which hotel we wanted to stay in, so that made it easy. The price was slightly more than on jet2 website, but they price matched it.
Would recommend giving them a try when wanting to book a holiday
8 August 2026
Reply from Hays Travel - Hull Morrisons
Thank you for your 5 star review, we are glad we can help :)
Very helpfull and friendly staff makes…
Very helpfull and friendly staff makes booking a holiday so easy x
31 July 2026
Reply from Hays Travel - Hull Morrisons
Thank you for your 5 star review, we are glad we can help :)
Really friendly knowledgeable staff
Really friendly knowledgeable staff, kept us informed all the way to booking and easy step by step instructions top notch
5 August 2026
Reply from Hays Travel - Hull Morrisons
Thank you for your 5 star review, we are glad we can help :)
Always friendly and thorough
Always friendly and thorough, recognised us soon as we walked through the door with a lovely welcome. Even took the time to ring and email the hotel where we are staying again to request something for us... Thanks again Elisha. Great service!
3 August 2026
Reply from Hays Travel - Hull Morrisons
Thank you for your 5 star review, we are glad we can help :)
The fact he knew what we was after when…
The fact he knew what we was after when showed him what we was looking at and got it cheaper for us and he was emailing the hotel to say was my 40th birthday aswell couldn't fault the help he was spot on great customer service
27 July 2026
Reply from Hays Travel - Hull Morrisons
Thank you so much for your wonderful review! We are so pleased to hear that we were able to find you a great deal and assist with your special occasion. We always strive to provide excellent customer service.
Reply from Hays Travel - Hull Morrisons
Thank you for your wonderful review! We are so pleased to hear that your experience with us was simple and straightforward. We appreciate your kind words!
Very nice and polite and fast run us…
Very nice and polite and fast run us through everything very well it was spot on couldn’t ask for any better
1 August 2026
Reply from Hays Travel - Hull Morrisons
Thank you for your fantastic feedback! We are so pleased to hear that our team was polite, efficient, and thoroughly explained everything to your satisfaction.
Service
Service , Elisha as normal was great , sourced holiday and sorted it quickly.
Very efficent in the process and explained everything perfectly.
30 July 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
every part of our booking was great
27 July 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are happy to help :)
Lovely friendly staff
Lovely friendly staff, sorted our dream holiday for us and nothing we asked was too much trouble
23 July 2026
Reply from Hays Travel - Hull Morrisons
Thank you for your 5 star review, we are so glad we can help :)
Very nice pleasant young lady who dealt…
Very nice pleasant young lady who dealt with our booking quickly and explained it all to us thank you Milly
23 July 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are so glad we can help :)
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are always happy to help :)
Elisah in customer services was…
Elisah in customer services was excellent and could not be faulted, she went the extra step to make sure we got the best holiday and value - cannot recommend Elisah enough - she is a star and credit to Hays travel
23 July 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can always help :)
We booked our last holiday on…
We booked our last holiday on recommendations from their friendly, helpful staff. Our expectations lived up to their descriptions so we decided to book again. Thankyou Hays Morrisons staff.
15 July 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are happy we can help :)
Very helpful
Very helpful, booked my holiday for easily for me. Great customer service highly recommend the staff
19 July 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are glad we can help :)
Staff were very friendly and helpful.
20 July 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we really appreciate it :)
Our travel agent Kieran
Kieran was very helpful we have booked a few times with him now he really goes out of his way to make our holiday exactly as we want. Will be back to see him soon
16 July 2026
Reply from Hays Travel - Hull Morrisons
Thankyou got your 5 star review, we are glad we can help :)
So had brilliant customer service off…
So had brilliant customer service off Naomi who went above and beyond with our booking
18 July 2026
Reply from Hays Travel - Hull Morrisons
Thankyou for your 5 star review, we are always happy to help :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.