Hays Travel - Horsforth Reviews 676

Tracy recognised us straight away, even though we hadn’t been in fot 9 months. We had very specific requests, all of which she was able to meet.
Tracy always speaks with knowledge about the resorts which inspires confidence.

Booked my holiday over the phone, Amanda made the process very easy and had great customer service. A very positive experience, thank you.

Super helpful and friendly advisor Amanda!
Would highly recommend, booking was seamless… just can’t wait for the trip now 😀

Helpful person

Exceptional service from both Tracey and Amanda! All questions were answered thoroughly and the booking of our holiday was handled exceptionally!

So efficient and knowledgable. No hassle and nothing too much for them

Saw a bargain deal on Facebook to Toronto, Niagara Falls and NYC so commented asking for more details, Amanda replied in under 10 minutes (even though it was 8pm!). All booked by the next evening after annual leave was sorted, smoothest process!🙌🏻 Zero deposit and monthly payments, absolute no brainer! Had a mix up with some of our details however Amanda rectified with no issues 😃Brilliant service, can’t thank Amanda enough for how easy she has made it to book our dream holiday and Hays for the amazing price! 🤩🇨🇦 App is very easy to use and handy for accessing all our travel documents 😃

Always a warm welcome and a smile. My booking was done quickly and efficiently.

Quick efficient and great customer service from Chloe

Cloe listened to our requirements and quickly found a hotel and flight package for us which was better value than on the Internet.

So easy to book and a fantastic deal
Amanda was lovely arranged everything perfectly

The staff at Horsforth branch have always been brilliant. Very knowledgeable, my holiday was all booked in very quickly and my payment plan set up straight away with all the necessary confirmation issued to me immediately. Thank you Amanda 🙂

Lady was very helpful. I could have got the same deal direct

We have just booked next year’s holiday with the help from Amanda.
Amanda went above and beyond for us to make sure we got the holiday we want. She was so patient with us as she navigated through all our requests and changes we made.
Though we live quite a distance away we will always get Amanda to book our holidays

After seeing our trip on Facebook. Messaged hays travel and was given a price. Followed up with a call at my request. Booking made with the lady who was clearly experienced and knowledgeable. Fast easy Booking. Fantastic customer service 👏

Everything done easy and straight forward.

Very helpful found what I was looking for ay a very good price

Ella is a young agent who has learnt a lot in a short time, when she is not sure of something she checks. Her customer service is excelent. It was a pleasure to be served by her.

The whole experience was straight forward from start to finish. The perfect holiday was found for us and we can’t wait. Thank you.

We’ve literally just got home from our holiday and ended up booking again for next year with Tracy.

That’s exactly why we keep going back to her. No stress, no endless searching, just a quick message and she comes back with options that are absolutely spot on for us every single time.

Tracy totally understands what we like, and we can just trust her to get it right and she always does.