Hays Travel - Honiton Reviews 

748
TrustScore 5 out of 5

4.9

113 High Street, EX14 1LS Honiton, GB


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Rated 5 out of 5 stars

Immogen was knowledgeable and honest, had a range of options available for us. Having booked previously with Hayes for a Spanish trip which went a bit south and all was sorted perfectly by the compan... See more

Company replied

Rated 5 out of 5 stars

A short call to the Honiton branch, today Christie was our contact,a brief discussion about our choices, soon had the computer keyboard working for us. Options passed back and forth, until every... See more

Company replied

Rated 5 out of 5 stars

Always really helpful and so much easier than trying to book on line yourself, their knowledge is first rate and such a friendly team. Used them for all our holidays

Company replied

Rated 5 out of 5 stars

Samatha in honiton needs a pay rise !!! She’s an absolute first class employee . My husband unfortunately has stage 4 cancer and we decided to have a holiday together without the children . W... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 113 High Street, EX14 1LS, Honiton, United Kingdom

  • 01404 597266

4.9

Excellent

TrustScore 5 out of 5

748 reviews

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4.9

All reviews

(748)

120,207 reviews in the last 12 months

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Rated 5 out of 5 stars

Popping my cherry cruise!

Immogen was knowledgeable and honest, had a range of options available for us. Having booked previously with Hayes for a Spanish trip which went a bit south and all was sorted perfectly by the company...i have great faith in their ethics, reliability and integrity.

9 August 2026
Hays Travel - Honiton logo

Reply from Hays Travel - Honiton

Thank you so much for your lovely review. I am so pleased we were able to find you a great holiday. I hope you have a wonderful time on your cruise and hope to see you both again soon. Imogen & Team Honiton :-)

Rated 5 out of 5 stars

Once again

Once again. Quick efficient and courteous service.
Thanks to Christie and Keren.

7 August 2026
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Reply from Hays Travel - Honiton

Thank you for your lovely 5-star review! We are so pleased to hear that you experienced quick, efficient, and courteous service.

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars
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Reply from Hays Travel - Honiton

Thank you for your review. It was lovely to see you and thank you so much for booking your flights to New Zealand, we hope you have a wonderful time.

Rated 5 out of 5 stars

Chrissy was very helpful and patient…

Chrissy was very helpful and patient during my booking process.

28 July 2026
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Reply from Hays Travel - Honiton

Thank you so much for your review. I hope you have an amazing time on your cruise and look forward to booking your next trip.

Rated 5 out of 5 stars

It was very good and extremely severe…

It was very good and extremely severe and the staff are very friendly and helpful on the holidays and very friendly l all way booked my holiday wth them

6 August 2026
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Reply from Hays Travel - Honiton

Thank you for your review. I am sure you will have a fabulous time in Türkiye and look forward to seeing you again.

Rated 5 out of 5 stars

Always really helpful

Always really helpful and so much easier than trying to book on line yourself, their knowledge is first rate and such a friendly team. Used them for all our holidays

26 July 2026
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Reply from Hays Travel - Honiton

Thank you so much for your review. We hope you have a wonderful cruise and look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent!

Excellent, professional service. Friendly team, great knowledge and expert advice. Will have pleasure recommending the Honiton branch. Many thanks!

5 August 2026
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Reply from Hays Travel - Honiton

Thank you so much for your review. It was lovely to see you and hope you have an amazing time on your Cruise.

Rated 5 out of 5 stars

Cruise Booking for 2027

Polite, knowledgeable, honest and friendly. Answered all our questions and concerns. Very easy booking process and did it all for me.

5 August 2026
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Reply from Hays Travel - Honiton

Thank you so much for your lovely review. I hope you have a wonderful time away on your cruise and hope to see you again soon. Imogen & Team Honiton :-)

Rated 5 out of 5 stars

As usual the staff are so helpful and…

As usual the staff are so helpful and friendly we wouldn't go anywhere else

4 August 2026
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Reply from Hays Travel - Honiton

Thank you so much for feedback. we hope you have an amazing time in New Zealand and look forward to seeing you again.

Rated 5 out of 5 stars

Excellent service

The staff member was friendly, helpful and polite. Checked all details for us. Nothing was too much trouble. Excellent service.

1 August 2026
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Reply from Hays Travel - Honiton

Thank you for your kind feedback! We are so pleased to hear that our team provided such excellent service, ensuring all your details were checked and nothing was too much trouble.

Rated 5 out of 5 stars

Very knowledgable advicer

Very knowledgable advicer. Very professanal , helpful and warm business.

2 August 2026
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Reply from Hays Travel - Honiton

Thank you for your wonderful feedback! We are so pleased to hear that you found our advice knowledgeable and us professional, helpful, and warm. :)

Rated 5 out of 5 stars

Great personal service

Didn't have to wait just sat down and Lexi was there to help. She kept in contact with us after we left and updated us all the way through the process.
Very Happy.

28 July 2026
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Reply from Hays Travel - Honiton

Thank you for your review! We are so pleased to hear that you had such a positive experience and that you were kept updated throughout the process. :)

Rated 4 out of 5 stars

Good prompt communication

Good prompt communication
Very helpful and personable
Even through I was on the end of the telephone as I do not live in the area , they rung me when they said they would.
The booking info wasn’t quite right but I think they learnt as much as me from the experience. Thank you Hays

21 July 2026
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Reply from Hays Travel - Honiton

Thank you for your kind review. I am pleased we were able to get this holiday sorted for you. We hope you have a lovely time away on your cruise. Christie & Team Honiton

Rated 5 out of 5 stars

The girls were great went all out to…

The girls were great went all out to get me on a cruise holiday which was potentially sold out.were great and found a suitable room on said cruise…. It made us very happy

26 July 2026
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Reply from Hays Travel - Honiton

Thank you for your wonderful feedback! We are so pleased to hear that our team went above and beyond to secure your cruise holiday and found a suitable room for you.

Rated 5 out of 5 stars

A very happy visit

A very happy visit! Delightful and efficient help in securing my overnight booking.

26 July 2026
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Reply from Hays Travel - Honiton

Thank you so much for your kind review. I am so pleased that we were able to assist you in your over night hotel. I hope you have a lovely time away on your cruise. Imogen & Team Honiton :-)

Rated 5 out of 5 stars

Top service

Outstanding service from Christie at Hays (Honiton). Very quick turn around on re-booking River cruise. Much appreciated 👏👏👏

25 July 2026
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Reply from Hays Travel - Honiton

Thank you for the lovely review . We hope you have a wonderful time away :-)

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