We are regular customers of a trusted travel agent who makes all our travel arrangements. As always all aspects of the service were outstanding. Thank you Judith Salt of Hays Hereford
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Eve was fantastic when we spoke on the phone. Holiday and valet parking at Birmingham all sorted out in just over 5 minutes.
We always see Judith and have done for years. She is an extremely efficient and proficient member of Hays Travel. She always answers any concerns we may have very quickly in person or via email/phone.... See more
Company replied
The friendliness and efficiency of the staff are second to none. Poppy helped us with queries we had on a holiday we had already booked, printed boarding passes etc and provided useful information. Sh... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
53/54 Commercial Street, HR1 2DJ, Hereford, United Kingdom
- 01432617310
4.9
Excellent
1K reviews
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Fantastic all round service
Eve was fantastic when we spoke on the phone. Holiday and valet parking at Birmingham all sorted out in just over 5 minutes.
31 July 2026
Great customer service
Great customer service, very informative about where we are going so gave us some great tips
1 August 2026
Excellent from start to finish
From start to finish, great experience and will definitely use again
16 February 2026
Brilliant friendly and efficient…
Brilliant friendly and efficient service. First time we’d used them but certainly won’t be the last time.
31 July 2026
We are regular customers of a trusted…
We are regular customers of a trusted travel agent who makes all our travel arrangements. As always all aspects of the service were outstanding. Thank you Judith Salt of Hays Hereford
31 July 2026
Very helpful and managed to book what I…
Very helpful and managed to book what I needed and dovetail with others who I was meeting at my destination
29 July 2026
Always a great experience
Always a great experience. Totally looked after from start to finish by Judith Salt. Excellent service.
21 July 2026
Hereford office
Poppy in the Hereford office is wonderful. We have booked several holidays there and she has been professional and informative
28 July 2026
Great knowledge from Judith about…
Great knowledge from Judith about cruises
Extremely helpful 😀
29 July 2026
My service is always excellent that’s…
My service is always excellent that’s why I always book with Hayes travel Hereford Judith always knows what I want and I’ve never been disappointed
26 July 2026
Fast and efficient
Fast and efficient. Agent checked us in on flight which was really helpful. Price matched a holiday found online. Would have been helpful to see if any other discounts would apply to customer eg blue light etc.
25 July 2026
Ethan was first class answered all our…
Ethan was first class answered all our questions, rang us with more information and was above and beyond getting us booked
26 July 2026
Very pleasant staff
Very pleasant staff, little trouble sorting holiday and didn’t quite get what we wanted but had a good experience
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Hereford
Thank you for your review. Glad I could help. Erica
Great service …
The member of staff was incredibly knowledgeable and efficient in booking a cruise for 4.
23 July 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad we could help with your travel plans. Erica
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