Extremely welcoming staff. I explained what I wanted and the representative, who is fairly new, Xavier was very confident and very good at searching for the most suitable flight. Explained every deta... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We always try to book our holidays with Hays Travel. We told Tryvell our budget and exactly what we were looking for, and he was incredibly patient in helping us find the right holiday. Nothing was to... See more
Company replied
Friendly helpful staff who do all the paperwork for you making it less stressful when navigating the booking process. They even contact you to tell you that the check-in has been opened and that you... See more
Company replied
The staff at the Harrow branch were so helpful and friendly. Due to this we decided to stick with Hayes Travel and not go to tui. It was so nice, the way that they went through the different holidays... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
324c Station Road, HA1 2DX, Harrow, United Kingdom
- 02039252738
4.8
Excellent
471 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely welcoming staff
Extremely welcoming staff. I explained what I wanted and the representative, who is fairly new, Xavier was very confident and very good at searching for the most suitable flight. Explained every detail to make sure everything was understood. I’ve used Hays on more than one occasion and keep going back as they are very experienced and knowledgeable at their job, making sure every aspect is covered.
19 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Birthday and Anniversary trip
We were made welcome the minute we walked in and Kate new exactly the right help we needed and we were able to book a great trip
18 July 2026
Reply from Hays Travel - Harrow
Thank you so much for your 5 star review and very kind words, they are very much appreciated. And thank you for booking with us.
Regards
Kate
Kate at the Harrow branch was very…
Kate at the Harrow branch was very helpful. Amsnda looked after us when we first arrived. A very satisfactory experience.
18 July 2026
Reply from Hays Travel - Harrow
Thank you for your 5 star review, and thank you for booking with us again.
Thank you
Kate
Reply from Hays Travel - Harrow
Thank you for the lovely review! We all hope you have a great time - George
They were very helpful and efficient
They were very helpful and efficient. They took the stress out of booking our holiday!
12 July 2026
Reply from Hays Travel - Harrow
Thank you for your 5 star review and thank you for booking with us - Amanda
I went to book a holiday for Rome
I went to book a holiday for Rome
She looked at all the offers & gave me a good holiday & the timings of the flights were light & she changed it. I think she was very pleasant wanted me to get a cheap deal. Then previous times I have been.
12 July 2026
Reply from Hays Travel - Harrow
We are so pleased to hear that you had such a positive experience and that we were able to find you a great deal for your holiday to Rome. We always aim to provide excellent service.
Hays Travel Harrow
Thanks very much to Xander for helping…
Thanks very much to Xander for helping me book my holiday and accommodation along with it.
2 July 2026
Reply from Hays Travel - Harrow
Thank you for your kind words. Booking your Holiday was a pleasure. - Xander
Satisfying and friendly service
We always try to book our holidays with Hays Travel. We told Tryvell our budget and exactly what we were looking for, and he was incredibly patient in helping us find the right holiday. Nothing was too much trouble, and we were very happy with the service we received. We would definitely recommend Hays Travel and look forward to booking with them again
5 July 2026
Reply from Hays Travel - Harrow
Thank you for your kind words - it is always a pleasure to book your holidays for you -Tryvell
I love the personal touch
I love the personal touch. Everyone in the Harrow branch is so helpful and friendly
8 July 2026
Reply from Hays Travel - Harrow
Thank you for your feedback and very kind words.
It is very much appreciated.
Regards
Kate
Hays Travel in Harrow are the number…
Hays Travel in Harrow are the number one for me they always so helpful to me they are like families well done to Hays Travel.
5 July 2026
Reply from Hays Travel - Harrow
Thank you for booking with us again - it is rewarding to help you book your next adventure - Amanda
The tavelagent was very helpfull and…
The tavelagent was very helpfull and plesant to deal with.10/10.
28 June 2026
Reply from Hays Travel - Harrow
Thank You for you kind review - It was a pleasure booking your holiday - Amanda
Reply from Hays Travel - Harrow
THank you for the lovely review! I hope you have a wonderful time- George
Reply from Hays Travel - Harrow
Thank you for taking the time to write a review, it was a pleasure to help with your 2027 Holiday- Amanda
Friendly helpful staff who do all the…
Friendly helpful staff who do all the paperwork for you making it less stressful when navigating the booking process. They even contact you to tell you that the check-in has been opened and that your boarding passes have been printed off and are ready for collection. Brilliant service.
28 June 2026
Reply from Hays Travel - Harrow
Thank you for the lovely review and booking with us again - Amanda
Great service
Tryvell has gone above and beyond with answering my endless questions and making the whole experience easy and not at all stressful.
30 June 2026
Reply from Hays Travel - Harrow
Glad I was able to make the experience easy and stress-less for you. =) - Tryvell
Have booked many holidays in Harrow .
Have booked many holidays in Harrow .
Always found all the staff, very helpful friendly and professional.
23 June 2026
Reply from Hays Travel - Harrow
Thank you for your kind review and booking your holidays with us - Amanda
Hello
Hello
We are very happy with our experience with Hays.
Staff were very helpful with our complicated needs. Specially George who was really patient with us.
Thank you
19 June 2026
Reply from Hays Travel - Harrow
Thanks so much for the lovely 5* review! I hope you have a lovely trip- George
Your representative was helpful
Your representative was helpful, with clear communication.
18 June 2026
Reply from Hays Travel - Harrow
Thank you for taking the time to write a review - It was a pleasure to book your flights for you - Amanda
Reply from Hays Travel - Harrow
Thank you for taking the time to write a review your feedback is appreciated - Tryvell and Amanda
Everything always works out good I have…
Everything always works out good I have going there for for a long time
9 June 2026
Reply from Hays Travel - Harrow
Thank you for taking the time to write a review - It is always a pleasure to book your holidays - Amanda
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.