I went to the Failsworth agency as always. Gave the details of the holiday I wanted to book for next summer and Maddie sorted it out for me in no time. Getting me exactly what I wanted. Excellent serv... See more
Company replied
Location
Switch locationUnit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY Failsworth, GB
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Staff were very helpful friendly and listened to what I wanted. Amy literally answered all my questions and covered more! The service i received was of high quality and I would definitely book through... See more
Company replied
We have used you for many years the Staff at your Failsworth Branch are Brilliant Helpfull Friendly and always go the extra mile to help Top Marks from us
Company replied
Very friendly and helpful staff who found me the holiday I was looking for at a very reasonable price. All of the staff chipped in to help me, which was absolutely marvellous. I will definitely be goi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY, Failsworth, United Kingdom
- 01614645546
4.9
Excellent
684 reviews
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I went to the Failsworth agency as…
I went to the Failsworth agency as always. Gave the details of the holiday I wanted to book for next summer and Maddie sorted it out for me in no time. Getting me exactly what I wanted. Excellent service and thanks to Maddie who I hadn't seen before. X
5 August 2026
Reply from Hays Travel - Failsworth
Christine,
Thank you for your wonderful review! We are so pleased to hear that our colleague was able to sort out your holiday quickly and get you exactly what you wanted. We appreciate your kind words about the excellent service received.
Kind Regards
Hays Travel Failsworth
I made a telephone enquiry and Paula…
I made a telephone enquiry and Paula took my details called me back very quickly she was very friendly and helpful so obviously I went into branch ( Failsworth) and booked my cruise the following day 100% confidence in Hays Travel managed to answer all my questions
1 August 2026
Reply from Hays Travel - Failsworth
SHARON CAPSTICK,
Thank you so much for your wonderful 5-star review! We are delighted to hear that our colleague was so friendly and helpful, and that you had such a positive experience booking your cruise. We truly appreciate your confidence in us.
Kind Regards
Hays Travel Failsworth
Always book at the Failsworth branch
Always book at the Failsworth branch, always have time and patience as I'm fussy but been going to Paula for years so knows what I like, booked yesterday with Paula she spent hours finding me the right holiday and can't wait to go now in 2 weeks, all the ladies there are welcoming and friendly wouldn't go anywhere else.
31 July 2026
Reply from Hays Travel - Failsworth
Mrs Dawick,
Thank you for your wonderful review! We are so pleased to hear that you consistently receive excellent service and appreciate your loyalty. We're delighted that our team could help you find the perfect holiday, and we hope you have an amazing time!
Kind Regards
Paula and Team Failsworth
We have used you for many years the…
We have used you for many years the Staff at your Failsworth Branch are Brilliant Helpfull Friendly and always go the extra mile to help Top Marks from us
30 July 2026
Reply from Hays Travel - Failsworth
Robert Russell,
Thank you so much for your wonderful feedback! We are so pleased to hear that our team at the Failsworth Branch is brilliant, helpful, and friendly, and always goes the extra mile. We truly appreciate your kind words and your continued loyalty over the years.
Kind Regards
Paula and Team Failsworth
Staff were very helpful friendly and…
Staff were very helpful friendly and listened to what I wanted. Amy literally answered all my questions and covered more! The service i received was of high quality and I would definitely book through Heys Failsworth again and would highly recommend
29 July 2026
Reply from Hays Travel - Failsworth
Michelle,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and listened to your needs. We truly appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel Failsworth
Very friendly and helpful staff who…
Very friendly and helpful staff who found me the holiday I was looking for at a very reasonable price. All of the staff chipped in to help me, which was absolutely marvellous. I will definitely be going back and will also be recommending them to others. Thank you for all your help!
23 July 2026
Reply from Hays Travel - Failsworth
B clarke,
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to find you the perfect holiday at a great price. We look forward to assisting you again.
Kind Regards
Hays Travel Failsworth
Staff very helpful and went out of…
Staff very helpful and went out of there way to find something to suit us all
15 July 2026
Reply from Hays Travel - Failsworth
Miss Bartram,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was so helpful and went above and beyond to find the perfect fit for everyone.
Kind Regards
Hays Travel Failsworth
I went in tell the staff what I wanted…
I went in tell the staff what I wanted and they went through it with me ,no trouble no problem staff was helpful. Got what I wanted so please.
15 July 2026
Reply from Hays Travel - Failsworth
Mr Brown,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and that you were able to get exactly what you wanted without any trouble.
Kind Regards
Hays Travel Failsworth
Excellent service
Staff very helpful, polite and pleasant nature. Maddie tried really hard to find us what we wanted and was extremely considerate and we have as a result booked our holiday with you.
21 July 2026
Reply from Hays Travel - Failsworth
Graham Brooks,
Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that our team was helpful and that you had such a positive experience with us. We hope you have a fantastic holiday!
Kind Regards
Hays Travel Failsworth
Amy was Great
Amy was friendly, polite and had fantastic attitude. Helpful and was happy to find information for us too
12 July 2026
Reply from Hays Travel - Failsworth
Smith,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was friendly, polite, and helpful in finding the information you needed.
Kind Regards
Hays Travel Failsworth
Very Helpful
The assistant was very helpful with regards to our booking and sorted out the assistance booking.
19 July 2026
Reply from Hays Travel - Failsworth
Christine Williams,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was very helpful with your booking and assistance arrangements. We appreciate your feedback.
Kind Regards
Hays Travel Failsworth
Debbie was amazing as always
Debbie was amazing as always, pleasant experience, very helpful and very patient
19 July 2026
Reply from Hays Travel - Failsworth
Mrs Valentine,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member provided such a pleasant experience and was so helpful and patient.
Kind Regards
Hays Travel Failsworth
Thank you Debbie!
Debbie is amazing! She organised our cruise and made sure we got the cabins that we wanted. Thanks so much Debbie ❤️
11 July 2026
Reply from Hays Travel - Failsworth
Olivia,
Thank you so much for your wonderful feedback! We are thrilled to hear that our team member was able to organize your cruise and secure the cabins you wanted. We truly appreciate your kind words.
Kind Regards
Hays Travel Failsworth
Amazing service
All the girls in the shop and the manager are really friendly and extremely helpful
16 July 2026
Reply from Hays Travel - Failsworth
Thank you From Paula and Team Failsworth
how freindly and helpful all the staff Hays Travel ilsworth
helpfulness of failsworth staff in total Debbie in particular as she was the one who helped organised uor holiday thank you debbie but the rest of the staff who were working that day were very freindl
9 July 2026
Reply from Hays Travel - Failsworth
Thank you From Paula and Team Failsworth
Welcome Friendly helpfull service.
10 July 2026
Reply from Hays Travel - Failsworth
Thank you From Paula and Team Failsworth
the Failsworth have always given a…
the Failsworth have always given a first class service
from finding the right holiday to sorting currency & travel insurance
8 July 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Its always made very easy with hays…
Its always made very easy with hays travel crew in failsworth and always go back to them each year for our holidays always 💯 thanks hays travel staff in failsworth👍✈️
3 July 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Friendly and very helpfull.staff are…
Friendly and very helpfull.staff are amazing. Booking went smoothly.
Nothing to much trouble.
1 July 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Amazing staff all so friendly specially…
Amazing staff all so friendly specially Paula. Thau are always happy to help go above and beyond. Hayes travel Failsworth
28 June 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
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