Megan was really helpful when we went into the Ely branch to enquire about cruise details we had been sent via an email. She phoned through to the cruise company and was so apologetic for the long w... See more
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Megan was really helpful both in person & on the phone & I would recommend Hays travel Ely to anyone looking to book a holiday. Have a chat about the online prices as you might get more than you expec... See more
Company replied
As always the staff are very friendly polite and are very knowledgeable. They always are so helpful and know what we need and so can find us exactly what we want. Never feel under pressure to book s... See more
Company replied
We went into the Ely branch to enquire about a holiday to Salou. Flying into Reus airport. As we couldn't find one online. Megan was marvellous and found the exact holiday we wanted. So we booked it t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Market Street, CB7 4PB, Ely, United Kingdom
- 01353464029
4.9
Excellent
798 reviews
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Always a great experience
Always a great experience. We walk into Hays Ely with an idea a rough dates and Sharon works her magic. Once again we’ve come away with a great winter break. Many thanks
17 July 2026
Reply from Hays Travel - Ely
Thank you for your wonderful review! We are so pleased to hear that we were able to help you find another great winter break. We truly appreciate your kind feedback.
Kind Regards
Hays Travel Ely
Reply from Hays Travel - Ely
Thank you so much for your wonderful review! We are so pleased to hear that you received great service from our lovely team. We truly appreciate your kind words.
Kind Regards
Hays Travel Ely
Quick and easy with Sharon who had…
Quick and easy with Sharon who had knowledge of Greece like she's one of the locals
17 July 2026
Reply from Hays Travel - Ely
Somphanh Sengsathevane,
Thank you for your wonderful review! We're so pleased to hear that our team made your experience quick and easy, and that you appreciated their extensive knowledge. We truly value your feedback!
Kind Regards
Hays Travel Ely
The young lady who helped us
The young lady who helped us, Sharon, was very helpful and knowledgeable. A great credit to the company
16 July 2026
Reply from Hays Travel - Ely
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team member and found her service so helpful and knowledgeable.
Kind Regards
Hays Travel Ely
Megan was really helpful when we went…
Megan was really helpful when we went into the Ely branch to enquire about cruise details we had been sent via an email. She phoned through to the cruise company and was so apologetic for the long wait, we left her after an hour with no reply and she phoned us at home as soon as she was able to get through.
16 July 2026
Reply from Hays Travel - Ely
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague went above and beyond to assist you with your cruise enquiry. We appreciate your patience and are glad she was able to help.
Kind Regards
Hays Travel Birkenhead Grange
Reply from Hays Travel - Ely
Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear that our team was polite, friendly, and helpful during your visit. We truly appreciate your kind words.
So helpful & able to give more than online for same price
Megan was really helpful both in person & on the phone & I would recommend Hays travel Ely to anyone looking to book a holiday. Have a chat about the online prices as you might get more than you expect from the guys in store.
20 June 2026
Reply from Hays Travel - Ely
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you so effectively with your holiday plans. We always strive to offer excellent service and value.
As always the staff are very friendly…
As always the staff are very friendly polite and are very knowledgeable. They always are so helpful and know what we need and so can find us exactly what we want. Never feel under pressure to book straight away. We go every year to see them at Hays Travel Ely as we thoroughly trust them to find what we are looking for
11 July 2026
Reply from Hays Travel - Ely
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have such a positive experience with our team. We truly appreciate your kind words and look forward to assisting you with future bookings.
Kind Regards
Hays Travel Hastings
We went into the Ely branch of Hays Travel
We went into the Ely branch to enquire about a holiday to Salou. Flying into Reus airport. As we couldn't find one online. Megan was marvellous and found the exact holiday we wanted. So we booked it there and then. Can't fault the service we get in this branch of Hays Travel.
12 July 2026
Reply from Hays Travel - Ely
Thank you for your wonderful feedback! We are so pleased to hear that our team member was able to find the perfect holiday for you. We appreciate your kind words about the service you received.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Ely
Thank you for your wonderful feedback! We are so pleased to hear that you had such an enjoyable and professional experience with us.
Kind Regards
Hays Travel Hastings
Another efficient service
We have used Hays Ely on several previous occasions to this and have always found their service to be personal and efficient. On this occasion I dealt with Sharon and Megan who dealt with the booking in a friendly and professional manner. Several changes had to be made to ''Plan A'' but these wereseamlessly dealt with.
9 July 2026
Reply from Hays Travel - Ely
Joy Downey,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently find our service personal and efficient. It's great to know that Megan and Sharon handled your booking with professionalism and seamlessly managed the changes.
Kind Regards
Hays Travel Ely
Reply from Hays Travel - Ely
Thank you so much for taking the time to leave us such a wonderful review! We are so pleased to hear that you found our service helpful and friendly.
Sharon
Sharon, in the Ely office, made our experience so easy, especially with all our medical questions regarding our grandson.
Would definitely recommend her to anyone wanting to find a holiday.
A credit to Hays travel & to herself.
10 July 2026
Reply from Hays Travel - Ely
David,
Thank you for your wonderful review! We are so pleased to hear that Sharon made your experience so easy, especially with your medical questions. We truly appreciate your kind words and recommendation.
Kind Regards
Hays Travel Ely
Staff very helpful as booking our first…
Staff very helpful as booking our first cruise. They made it very easy and talked us through every booking stage. Very friendly and answered all our questions (we had lots!). Very impressed and have booked with them several years now for our annual holidays abroad.
29 June 2026
Reply from Hays Travel - Ely
Thank you for your wonderful feedback! We are so pleased to hear that we made booking your first cruise easy and that you felt supported throughout the process. We appreciate your continued loyalty for your annual holidays abroad.
Kind Regards
Hays Travel
Absolutely outstanding service
Absolutely outstanding service, always Very helpful , very polite . Never had a bad experience. Always travel with hays
28 June 2026
Reply from Hays Travel - Ely
We are so pleased to hear you consistently receive outstanding service. Thank you for your kind words and continued loyalty.
Kind Regards
Hays Travel
Couldn’t be more helpful and…
Couldn’t be more helpful and informative on planning our holiday would of hated and probably failed if tried to do this online face to face is so much better thanks again to Megan at Ely branch
28 June 2026
Reply from Hays Travel - Ely
We're so glad we could assist with your holiday planning and make it a smooth experience. Thank you for your kind words!
Great service from Kelly
Great service from Kelly, she was friendly & informative and made our booking experience enjoyable. She completed our booking and even checked us in on our flights.
23 June 2026
Reply from Hays Travel - Ely
We're so pleased to hear you had an enjoyable booking experience with us. Thank you for your kind words!
Kind Regards
Hays Travel
Amazing staff
As always, Sharon was willing to spend as much time as necessary to find just the right holiday at the right price. I never feel that anything is too much trouble and am never disappointed with the holidays your lovely staff find and book for me.
22 June 2026
Reply from Hays Travel - Ely
We're so pleased to hear that our team consistently provides excellent service and finds the perfect holidays for you. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
Friendly knowledgable staff member
Helpful friendly knowledgeable staff member got me exactly what I wanted and could afford
17 June 2026
Reply from Hays Travel - Ely
We are so pleased our team could help you find exactly what you needed! Thank you.
We went in unsure where we wanted to go…
We went in unsure where we wanted to go and with a budget to consider. The person we dealt with was fantastic, so knowledgeable and found us just what we wanted. Brilliant service. Thank you 👍
9 June 2026
Reply from Hays Travel - Ely
We are so pleased our team could help you find exactly what you wanted within your budget. Thank you for your kind words!
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