Met with a warm friendly welcome by staff which made booking our holiday effortless. Everything was explained without any pressure . Process was quick and simple. Service was first class. Would recomm... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our experience organising a guided tour to Japan was made so much easier by Sophie who was extremely knowledgeable, attentive & polite. Nothing was a bother to her. It was the main reason we booked ou... See more
Sandra is always polite and chatty, we have been seeing Sandra for all our holiday needs for the past 15+ years, even when it was Thomas Cook. She explained everthing that we needed to know, aswell a... See more
Company replied
Gill was her usual friendly, efficient self. There's never any problem with booking and any questions are always answered. That's why we always go back
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 City Square, DD1 3BZ, Dundee, United Kingdom
- 01382677852
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great travel agent
The staff are so helpful and make it easy to book. Only travel agents we would use.
Guided Tour of Japan
Our experience organising a guided tour to Japan was made so much easier by Sophie who was extremely knowledgeable, attentive & polite. Nothing was a bother to her. It was the main reason we booked our holiday through Hays.
We came in not knowing what we wanted…
We came in not knowing what we wanted and came out with a lovely holiday thanks to Peter who was excellent.
Sandra went all out to find a good deal…
Sandra went all out to find a good deal for me ,she went through everything I used know about the holiday ,she was great 👍
Another First Class Experience
Another fantastic experience with Sophie at Hays. After returning from holiday we spoke to Sophie about holiday options in September. Sophie researched and gave us options based on our own criteria, and knowledge of others who had shared their own holiday experience. With this confidence our holiday is now booked. Sophie was professional, flexible and gave a personal touch. Having this trust and confidence in Dundee Hays staff is why we return each year.
Booking made easy
Met with a warm friendly welcome by staff which made booking our holiday effortless. Everything was explained without any pressure . Process was quick and simple. Service was first class. Would recommend to friends.
Andrew was very helpful in pointing us…
Andrew was very helpful in pointing us in the right direction for the holiday we wanted.
May use AI-assist with repliesRead more
Great service
We were seen immediately by Gillian and walked out the door one hour later having booked a holiday, feeling very happy and relieved that she found a hotel/destination that met all our requirements.

Reply from Hays Travel - Dundee
Excellent Service From Sandra
I dealt with Sandra. I found her to be extremely efficient and knowledgable in my dealings with her. She went over and beyond to help and assist me in booking my holiday.

Reply from Hays Travel - Dundee
Gill was her usual friendly
Gill was her usual friendly, efficient self. There's never any problem with booking and any questions are always answered. That's why we always go back

Reply from Hays Travel - Dundee
Elise was very knowledgeable about…
Elise was very knowledgeable about hotels at our destination and very helpful.

Reply from Hays Travel - Dundee
Another happy holiday from hays
Gill dealt with us in her usual way professionalism from start to finish nothing was a problem she went over everything with us asking us if we were happy or do you want a thing changed and got us the deal on the day.

Reply from Hays Travel - Dundee
In dealt with Rebecca from your Dundee…
In dealt with Rebecca from your Dundee office, she was brilliant - great customer service. Thanks !!

Reply from Hays Travel - Dundee
We got very good advice and the whole…
We got very good advice and the whole process was easy

Reply from Hays Travel - Dundee

Reply from Hays Travel - Dundee
10 out of 10.
Excellent travel agent. Booked holiday in no time,can't praise sandra enough. 10 out of 10,always a pleasurable experience in hays dundee.

Reply from Hays Travel - Dundee
Sandra was very professional
Sandra was very professional, helpful and friendly. She answered all our questions and booked us the holiday of our choice. The whole process was easy and straightforward. It's the first time we have used Hays Travel to book a holiday and wouldn't hesitate to use them again

Reply from Hays Travel - Dundee
Sandra was superb, again.
Sandra was, as ever, quick to respond, patient and most helpful. Also, to her credit, she did part of holiday arrangements in her own time to ensure booking went through. Fab.

Reply from Hays Travel - Dundee
Sandra is always polite and chatty
Sandra is always polite and chatty, we have been seeing Sandra for all our holiday needs for the past 15+ years, even when it was Thomas Cook. She explained everthing that we needed to know, aswell as making sure we arrange our travel insurance, she made everything look so easy and professional.

Reply from Hays Travel - Dundee
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







