Hays Travel - Clydebank Reviews 

593
TrustScore 5 out of 5

4.9

56 Sylvania Way, G81 2TL Clydebank, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Booked flights to Australia and Katie and Rebecca couldn’t have been more helpful. Katie explained everything and reassured us about the flights we had chosen. Wouldn’t go anywhere else to book holid... See more

Company replied

Rated 5 out of 5 stars

Easy jet emailed me informing flights changed from glasgow to manchestrr for christmad break to morocco. This not suitable. I emailed the relevant details to Katie at clyfebank office and with... See more

Company replied

Rated 5 out of 5 stars

Very helpful, nice manner. Knowledge of here i was going, very good at checking other hotels etc, and helping us make a good choice.

Company replied

Rated 5 out of 5 stars

Very happy with Hays our local agent, staff were friendly and very helpful.Printed off all our paperwork and will check us in nearer our holiday,first class service from all,Thank you very much.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 56 Sylvania Way, G81 2TL, Clydebank, United Kingdom

  • 01415301550

4.9

Excellent

TrustScore 5 out of 5

593 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(593)

126,126 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful, nice manner. Knowledge of here i was going, very good at checking other hotels etc, and helping us make a good choice.

19 July 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Thank you for your lovely comments Mary, i will pass your feedback to Neve, thanks Carol

Rated 5 out of 5 stars

Booked flights to Australia

Booked flights to Australia and Katie and Rebecca couldn’t have been more helpful. Katie explained everything and reassured us about the flights we had chosen. Wouldn’t go anywhere else to book holidays as the staff are amazing.

26 July 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Hi David, Thank you so much for leaving such a kind review, I really appreciate it! Thank you for booking with us and I look forward to seeing you again soon! Katie

Rated 5 out of 5 stars

Easy to find the holiday and price I…

Easy to find the holiday and price I wanted. Likewise the paperwork done and dusted in quick time👍👍👍👍

17 July 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Hi James, thank you for your feedback and glad I could get you the holiday you were looking for :) Thanks, Rebecca.

Rated 5 out of 5 stars

Becci was brilliant thank

Becci was excellent got the holiday that we wanted, at a price that met our budget, nothing a problem brilliant VC service again

21 July 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Hi Allan, Thank you for your lovely review so glad i could help you out, Hope you have a lovely holiday when it comes Thanks Becky :)

Rated 5 out of 5 stars

Agent was excellent at finding all of…

Agent was excellent at finding all of my needs and very good at her job. I was only in the shop for 30 minutes and left with my holiday booked and paid in full. Would definitely return to book again for future trips.

12 July 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Hi Bernard
Thank you so much for leaving such a kind review. I hope you have a fantastic holiday and hopefully see you soon for your next one! Katie

Rated 5 out of 5 stars

Great experience booking our family…

Great experience booking our family holiday for next year with Neve from the clydebank branch

19 July 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Hi Gillian, Thank you for your kind review, I'll pass this onto neve tomorrow when she's back in store. We hope to see you again soon for your next one! Katie

Rated 5 out of 5 stars

Professional and informative service…

Professional and informative service thank you

29 June 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Hi Lisa thank you for your lovely feedback glad we could help getting you booked up for your cruise and I will pass this onto Katie and Becky :)

Rated 5 out of 5 stars

Easy jet emailed me informing flights…

Easy jet emailed me informing flights changed from glasgow to manchestrr for christmad break to morocco.
This not suitable.
I emailed the relevant details to Katie at clyfebank office and within an hour she found alternative flights 2 days later.and at lesser cost
Exceptional service from Katie as always.
Katie exemplifies the high standard of her training and is a credit to Hays .
Thank you Katie x

14 July 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Thank you so much for the kind review Phyllis, I really appreciate it! I'm glad we got it all sorted so quickly :) See you soon! Katie x

Rated 5 out of 5 stars

Very happy with Hays our local agent

Very happy with Hays our local agent, staff were friendly and very helpful.Printed off all our paperwork and will check us in nearer our holiday,first class service from all,Thank you very much.

10 July 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Thank you for your feedback :) Thanks, Rebecca

Rated 5 out of 5 stars

Katy in hays at Clydebank branch went…

Katy in hays at Clydebank branch went above and beyond for my booking to Rome so helpful

11 July 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Thank you so much for your kind review Anna, I really appreciate it! Thank you again for booking with us. I hope you all have an amazing time and please pop in when you're home to let me know how you all got on! Katie

Rated 5 out of 5 stars

I have been booking holidays with Carol…

I have been booking holidays with Carol Harvey for a number of years, Carol is always knowlegable & professional. I have recommended Carol & Hays to many others. Any contact I've had with the other staff in Clydebank store has been super helpful & friendly. Great customer service.

7 July 2026
Unprompted review
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Thank you so much for your lovely feedback :) Rebecca

Rated 5 out of 5 stars

Carol was very good

Carol was very good

9 July 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Hi Edward, lovely to see you & Anne, thank you for booking with us again :-)

Rated 5 out of 5 stars

Helpful and efficient

Helpful and efficient
Answered all our questions and are taking care of everything

6 July 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Hi Aileen, it was a pleasure to help book your forthcoming cruise and look forward to hearing all about it, thanks Carol

Rated 5 out of 5 stars

We love coming into the store to book…

We love coming into the store to book our holidays Katie is always so helpful and always finds us the perfect holiday nothing is too much trouble for her

27 June 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Hi Ann, thank you so much for the kind review, I really appreciate it! It's always a pleasure to see you both :) See you soon! Katie

Rated 5 out of 5 stars

Carol at clydebank was a great help…

Carol at clydebank was a great help getting us what we wanted nothing was a problem

28 June 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Hi Ian, thank you for your feedback, a pleasure to meet you both and thank you for booking, Carol

Rated 5 out of 5 stars

Carol was absolutely fabulous with me

Carol was absolutely fabulous with me. She was patient and understanding. I had recently suffered a my Brother’s bereavement and Carol spent extra time with me helping me to find exactly the holiday I was looking for.
I would most certainly visit Carol and Hays Travel again.
Thank you Carol x

5 June 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Thank you Eileen, it was my pleasure to assist during a difficult time for you, almost time to go and i am sure you will have a wonderful time and look forward to hearing all about it on your return, thanks Carol

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish

28 June 2026
Hays Travel - Clydebank logo

Reply from Hays Travel - Clydebank

Hi Thomas, thank you so much for your kind review, I really appreciate it. I hope you have a great time away and please pop in when you're home to let me know how you got on! Thanks again! Katie :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look