Excellent service from Alex @ Buxton. She was bsolutely straight on it when I had to get home asap. Very personal service that just helps in a very stressful situation. Thank you again!
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Putting together an itinerary that suited me , been very patient while we tweeked my holiday. Very friendly and helpful staff who were just as excited as I was about my up and coming holiday . Will b... See more
Company replied
Our rep gave us amazing customer service. She was more than willing to help and give advice about the most appropriate places to stay. She was super enthusiastic about our holiday and made booking has... See more
Company replied
Claire the salesperson that helped me. She was excellent and really helped me to get a great last minute holiday. Was patient and didn’t rush me . Would definitely recommend going to her again.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
76 Spring Gardens, SK17 6BZ, Buxton, United Kingdom
- 01298807506
4.9
Excellent
708 reviews
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Excellent service from Alex @ Buxton
Excellent service from Alex @ Buxton. She was bsolutely straight on it when I had to get home asap. Very personal service that just helps in a very stressful situation. Thank you again!
26 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Buxton
Micheal Dodd,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be helpful and attentive to your needs. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel
Reply from Hays Travel - Buxton
Thank you so much for the review - It was a pleasure to assist you , as always - Alex
Claire the best salesperson
Claire the salesperson that helped me. She was excellent and really helped me to get a great last minute holiday. Was patient and didn’t rush me . Would definitely recommend going to her again.
19 July 2026
Reply from Hays Travel - Buxton
Thank you so much for your lovely review! I am happy that we found you your holiday and look forward to assisting you again in the future _ Claire
Putting together an itinerary that…
Putting together an itinerary that suited me , been very patient while we tweeked my holiday. Very friendly and helpful staff who were just as excited as I was about my up and coming holiday . Will be back soon to book another one
14 July 2026
Reply from Hays Travel - Buxton
Thank you so much for your lovely review! I am so pleased that we found you your holiday and look forward to assisting you again in the future -Claire
Our rep gave us amazing customer…
Our rep gave us amazing customer service. She was more than willing to help and give advice about the most appropriate places to stay. She was super enthusiastic about our holiday and made booking hassle free and a pleasure. Will use this company again in future.
9 July 2026
Reply from Hays Travel - Buxton
Carina Wood,
Thank you so much for your wonderful review! We are so pleased to hear that our representative provided such amazing customer service and made your booking experience so enjoyable. We truly appreciate your kind words and look forward to assisting you again in the future.
Kind Regards
Hays Travel
Always very friendly and helpful
Always very friendly and helpful. Just an excellent service
19 June 2026
Reply from Hays Travel - Buxton
Thankyou so much for your kind words and time taken to write this review! It was a pleasure booking your holiday for you. - Olivia
Reply from Hays Travel - Buxton
Thankyou so much for your kind words and time taken to write this review! It was a pleasure booking your cruise for you. - Olivia
Cape Verde Holiday
Georgia was very helpful and explained the whole
process. She is making sure that everything about our holiday is covered from start to finish.
23 June 2026
Reply from Hays Travel - Buxton
Thank you so much for your kind feedback. I hope you have a fantastic holiday
Claire was very professional
Claire was very professional, confident and a pleasure to discuss my needs with.
30 June 2026
Reply from Hays Travel - Buxton
Thank you so much for your kind words and time taken to write this review! It was a pleasure to book your holiday for you. - Claire
The whole booking and amendments was…
The whole booking and amendments was looked after by Alex at the Buxton Travel Agents and nothing was too much trouble for. She was excellent and Hays Travel gets my 5 star rating. Thank you
1 July 2026
Reply from Hays Travel - Buxton
Thank you for taking the time to write a review - It was a pleasure to assist with your fabulous holiday - Alex
Olivia was great and found us the…
Olivia was great and found us the perfect holiday answered all my questions and couldn't have asked for a better experience
28 June 2026
Reply from Hays Travel - Buxton
Thankyou so much for your kind words and time taken to write this review! It was a pleasure to book your holiday for you. - Olivia
Holiday sorted no stress
I managed to get everything sorted for my new zealand trip without being stressed. Alex was very helpful throughout
19 June 2026
Reply from Hays Travel - Buxton
Thank you for taking the time to write a review - It was a pleasure to assist you with your travel arrangements to visit your family - Alex
Regular customers everything sorted in…
Regular customers everything sorted in no time very efficient.
17 June 2026
Reply from Hays Travel - Buxton
Thank you for your kind words
Really easy stress free experience
Really easy stress free experience …I would recommend Tina every time… she was really good and did her homework in helping and advanced us … one very happy customer
21 June 2026
Reply from Hays Travel - Buxton
Thank you for your wonderful review! We are so pleased to hear you had such a positive and stress-free experience with us. If you need any more help let me know. Thanks Tina
Booked through Hays Travel Buxton and…
Booked through Hays Travel Buxton and was dealt with by Alex. This was not the first time Alex has helped us with our travel arrangements and as usual everything went to plan. We have been helped previously by almost all the different members of staff at Buxton. They are so helpful and extremely efficient. Although a queue developed Alex made sure that all our needs were met before she completed dealing with me. Fantastic staff and make you feel part of a family.
21 June 2026
Reply from Hays Travel - Buxton
Thanks Ian what a lovely review , we really appreciate you taking the time to write this . It's always a pleasure to help yourself and Christine with your holidays - Alex
Staff extremely friendly
Staff extremely friendly, helpful,knowledgeable,nothing is too much trouble
20 June 2026
Reply from Hays Travel - Buxton
Thank you for taking the time to write a review - It was a pleasure to assist with booking your holiday - Alex
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