Hays Travel - Broadstone Reviews 

Excellent service from Lindsay regarding booking our back to back cruises! Would definitely use her again.

We went to Hayes Travel for a quote to New Zealand. We had worked out a price if we booked it ourselves. We got a quote the next day which covered everything we wanted and it came in under our price plus you get more back up while you're away. 5 ster service, well done Hayes.

We always use Hays Travel Broadstone. Lindsay always knows exactly what we would like. Very professional, thorough and listens to any requests. Can't thsnkyou her enough

We booked a last minute holiday and we had very efficient service and good advice from the staff. The booking process was very smooth and we will definitely be using Hays Travel in the future.

Good service by Chloe

Emma was very helpful, investigating options for us and making the booking process as easy as possible.

Lindsey was brilliant. She went through so many options with us to make sure we got the best holiday at a great price. Would definitely recommend using Hays to book your next holiday.

Not had a holiday since 2023 due to medical issues.
Always used Hays in the past, and never disappointed.
Great service and friendly staff.

Great service. Great result no hassle. Positive experience. Would go back again for booking.

Very professional and efficient.
But with a pleasant smile . Treated with respect and only concerned on booking a holiday to suit my wife and I .

Sue at Broadstone was very helpful knowledgeable and patient. Pleasure dealing with her would definitely return for options on other trips.
Regards
Dave and Sue

The service we received in store was great, very efficient with all are documents provided for us. The reason for the 3* is due to the communication between Hays and Jet2. We had requested and paid for private transport but Hays did not provide the details to Jet2, so we had to spend time on holiday contacting Jet2 to find out what time we were being picked up from our hotel. This information should have been available on the Jet2 and/or Hays app, but wasn’t.

Having read the response from Hays I can confirm I did check the Jet2 app and I did reread the documentation, there was nothing stating the time of the pick up. This prompted me to have to phone Jet2 while on holiday. The person I spoke to said our Travel agents (Hays) had not updated the system which was why the Jet2 app did not have any details of our pick up time.

As usual I got first class service from Emma at the Broadstone office. My enquiry for a cruise was dealt with and all information I could possibly want was provided within 1 hour of my initial phone call and the booking provisionally held. Which I confirmed the next day. First Class service & customer focus.

Very knowledgeable & helpful member of staff who supplied lots of really useful travel information concerning my trip to Bergen.

Lindsay was very helpful and well informed and met all oír needs. We are very satisfied with how she dealt with our holiday requirements

Despite not being sure of a destination the staff were all too willing to help and advise. Great experience all round.

Once again great service from Hays Travel in Broadstone.

Lindsay is such a lovely person to deal. Super helpful and efficient.

Very patient and helpful in going through the possible destinations being considered.

Lindsay went out of her way to find out perfect holiday she was very kind patient and accommodating and finally managed to find the dream holiday. Always use Hays Travel in Broadstone as they are all very knowledgable.