Hays Travel - Braintree Reviews 

Amazing service from all your team
Will different book though you guys again

Brook was amazing

The lovely staff in the Braintree store, are welcoming friendly entertaining and knowledgeable, over the last few months we have spent a few hours booking 3 separate holidays and have got to know the staff a bit better, which makes the experience of booking more fun. From the Apprentices to the New store manager they all seem to enjoy their roles. Thank you all, obviously we will be back.

Staff were very friendly and helpful as always

Hays Travel are very helpful friendly and knowledgeable-I gave up doing much self booking on the internet its so much easier to use them and they often have more choice and direct experience of hotels etc. Daisy has been helping us recently and is very patient!

We had a great experience, the team couldn't have done more to help us find our holiday and we are very happy with their service. They even stayed well beyond the closing time to get the booking confirmed due to an initial website glitch that was beyond their control. Thank you so so much Hays travel of Braintree. I'd happily recommend this company to anyone

I called to book a holiday i was having trouble booking online, a young lady called Brook helped me and got it all booked for me, she was very helpful and I'm impressed with her service

Very helpful, nothing too much trouble

Brooke was fantastic. She answered all questions quickly. Her communication was exceptional. She did all the research, compared hotels, and gave me the option of two. She organised and booked everything for us.
Thank you, Brooke.
Mary

Very helpful staff very knowledgeable and very pleseant all round

Agent took her time with us especially when we decided to changed our destination. Very informative and very happy to help us.

We visited Hays Travel yesterday to book our holiday to Malta for next May and had such a wonderful experience with Lisa & Brooke.
From the moment we arrived, their knowledge and advice were fantastic. They took the time to talk through different options with us, answer all of our questions and nothing ever felt like too much trouble. We never felt rushed or pressured into making a decision, which made the whole experience really enjoyable and stress-free.
Thanks to their help, we’ve now booked our holiday and genuinely can’t wait! We were so impressed that we’ve also asked them to look into a Christmas Market river cruise for us as well.
Thank you both for making the whole process so easy and exciting, we’ll definitely be back for future trips !

Lisa was very patient and continued the great hays braintree experience

Daisy was extremely helpful and very knowledgeable. We feel very at ease when booking a holiday with her.

Very helpful

Very helpful and friendly

A Wonder and delightful bunch of staff, i popped into to query about a holiday. They gave as much information as possible and the ones they couldn't answer they got back to me efficiently.
Their professional and friendly approach gave me the confidence to book my holiday with them as i felt i would be in good hands with this lovely local team. Thank you

We used Hays Travel for our river cruise booking, because we were so impressed with the service that we received last year. Sadly, we can’t say the same about our experience this year. While Daisy was extremely knowledgeable and helpful, we can’t say the same about Molly, who kept asking Daisy how to use the system. Then in May we received a text message telling us that our final payment was overdue! Although I agree that we should have read the invoice properly, we weren’t expecting the final payment due date until 6-8 weeks before we travelled, which was the case last year. When I rang and spoke to Daisy, she told us that that is the case if you arrange for a direct debit at the time of booking. She kindly arranged for an extension of the payment till 9th June, 2026. But as we hadn’t budgeted to make this payment so early, it has put us under duress and we considered cancelling the trip altogether.

Great friendly service. Thank you Daisy.

Very helpful staff took the time to explain everything would book again with Hays x