Hays Travel - Bexleyheath Reviews 

1,345
TrustScore 5 out of 5

4.9

6 The Mall Broadway Shopping Centre, DA6 7JJ Bexleyheath, GB


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Rated 5 out of 5 stars

I was served by Sophia who showed total commitment with patience and empowering me involving me in the choices . She presented herself as very professional with excellent communication skills understa... See more

Rated 5 out of 5 stars

I came to the branch as I found out the holiday booked on Saturday was cheaper online with tui . Once I informed the manager of this she just asked to see the photo showing the screenshot and with... See more

Company replied

Rated 5 out of 5 stars

Usual friendly and helpful experience. We went to book a holiday for next year and also to query a booking for this September. Dennis was patient, friendly and helpful. We have always found our de... See more

Rated 5 out of 5 stars

We were extremely impressed with the high standard of service we received Today from Dennis at the Bexleyheath branch. He was patient and helpful. We had a lot of questions and needed a lot of help t... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 6 The Mall Broadway Shopping Centre, DA6 7JJ, Bexleyheath, United Kingdom

  • 02039180708

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,345)

118,725 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was served by Sophia who showed total…

I was served by Sophia who showed total commitment with patience and empowering me involving me in the choices . She presented herself as very professional with excellent communication skills understanding my needs and offering me the right package . She kept her smile. I am very satisfied as she has also promised to follow up and help me with my booking when the time is near . I felt comfortable and pleased with the service .

5 August 2026
Rated 5 out of 5 stars

I came to the branch as I found out the…

I came to the branch as I found out the holiday booked on Saturday was cheaper online with tui .
Once I informed the manager of this she just asked to see the photo showing the screenshot and with no issue amended our booking straight away.
As always the manager was easy to speak to and professional throughout being very thorough.
Our adult son has special needs and the staff are always very understanding of his needs.

2 August 2026
Hays Travel - Bexleyheath logo

Reply from Hays Travel - Bexleyheath

Thank you very much for taking the time to write a lovely review , we all really appreciate it . Always a pleasure assisting with your holiday plans : )

Rated 5 out of 5 stars

We were extremely impressed with the high standard of service

We were extremely impressed with the high standard of service we received Today from Dennis at the Bexleyheath branch. He was patient and helpful. We had a lot of questions and needed a lot of help to find the best holiday. He listened and got us a great deal on an amazing holiday. We can't thank him enough for taking the pressure off us and making the booking so easy.

2 August 2026
Rated 5 out of 5 stars

My booking for my holiday in Crete at…

My booking for my holiday in Crete at the Bexleyheath branch was a pleasant experience. Helena went through all the booking process with me including explaining all aspects of the airport assistance requirements for my friend. I would not hesitate to use Hays Travel in the future.

30 July 2026
Rated 5 out of 5 stars

Easy, stress-free booking

Thank you to Sophia who was efficient and professional. She offered lots of options, dealt with our booking for a big party of people and explained all the fine details.
Will definitely book through her again

23 July 2026
Hays Travel - Bexleyheath logo

Reply from Hays Travel - Bexleyheath

Thank you so much for the lovely review , always a pleasure assisting with your holiday plans . Hope you're looking forward to it ! See you soon , Sophia : )

Rated 5 out of 5 stars

Very helpful

Very helpful

27 July 2026
Hays Travel - Bexleyheath logo

Reply from Hays Travel - Bexleyheath

Thank you for the 5 Star review , we all really appreciate it : )

Rated 5 out of 5 stars

Fantastic and helpful

Fantastic service as always, Sophia went out of her way to help get the best deal on our cruise. Thank you for your help and patience. Wouldn’t go anywhere else to book a holiday 😀

26 July 2026
Hays Travel - Bexleyheath logo

Reply from Hays Travel - Bexleyheath

Thank you very much for taking the time to write such a lovely review , it's very much appreciated and always a pleasure assisting with your holiday plans , Sophia : )

Rated 5 out of 5 stars

Every holiday I’ve booked with hays…

Every holiday I’ve booked with hays travel has been a great holidays

26 July 2026
Hays Travel - Bexleyheath logo

Reply from Hays Travel - Bexleyheath

That's wonderful to hear! We're so pleased that every holiday you've booked with us has been a great experience. Thank you for sharing your positive feedback! :)

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