We booked our holiday with Callum at the Bedford store & he was brilliant couldn’t do enough for us & he’s very friendly. We always book our holidays with Hays in Bedford it’s so easy
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Lianne was brilliant. This is the first time I’ve had to arrange travel/ flight on my own & I can’t praise her enough for the help she gave me, especially since I’m not so familiar with doing this onl... See more
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Great experience at Hays. Lianne knew exactly what we were looking for, found a lovely hotel for us and booking so easy. Everything dealt with for a smooth journey. She also helped book two holidays l... See more
Company replied
We spoke to Lianne to book another holiday as she was so good. She helped make our first holiday experience with hays so memorable. Our honeymoon ♥️ im sure she went above and beyond. First class se... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Silver Street, MK40 1SY, Bedford, United Kingdom
- 01234819352
4.9
Excellent
479 reviews
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Lianne at Hays Travel Bedford
Lianne, at Hays Travel Bedford, yet again made experience of searching and booking a holiday super. Excellent customer service, the time and attention she gives to make sure every customer is looked after, best travel/holiday options to suit explored and discussed. Clear information provided throughout, she deserves recognition for her quality customer service.
9 August 2026
Reply from Hays Travel - Bedford
Hotel Guest,
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague provided such excellent customer service and helped you find the best travel options. We truly appreciate your kind words.
Kind Regards
Hays Travel Bedford.
Reply from Hays Travel - Bedford
selven hewitt,
Thank you so much for your wonderful review! We are delighted to hear that you found our service to be very helpful.
Kind Regards
Hays Travel Bedford.
Helpful staff,made to feel welcome
8 August 2026
Reply from Hays Travel - Bedford
Bryce,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be helpful and welcoming.
Kind Regards
Hays Travel Bedford
We booked our holiday with Callum at…
We booked our holiday with Callum at the Bedford store & he was brilliant couldn’t do enough for us & he’s very friendly. We always book our holidays with Hays in Bedford it’s so easy
4 August 2026
Reply from Hays Travel - Bedford
Catherine Key,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you found our team member to be so friendly and helpful. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel Bedford.
Callum was highly knowledgeable and…
Callum was highly knowledgeable and understood my needs. Efficient, effective and excellent customer service skills. Always book flights and accommodation through Bedford branch.
5 August 2026
Reply from Hays Travel - Bedford
Sheila,
Thank you so much for your wonderful feedback! We are so pleased to hear that our team was knowledgeable and provided excellent service. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel Bedford.
How great staff are
1 August 2026
Reply from Hays Travel - Bedford
Geoffrey,
Thank you for your wonderful feedback! We are so pleased to hear that you had a positive experience with our staff. We appreciate you taking the time to share your thoughts.
Kind Regards
Hays Travel Bedford.
Callum was extremely helpful finding…
Callum was extremely helpful finding the right holiday for us. Very knowledgeable and pleasant.
2 August 2026
Reply from Hays Travel - Bedford
Rob Mainstone,
Thank you for taking the time to leave us such a wonderful review. We are so pleased to hear that you had a positive experience.
Kind Regards
Hays Travel Bedford
The manager told us everything we…
The manager told us everything we required and explained all very well, so we went ahead and booked our cruise for next year . Thank you Hays Travel.
2 August 2026
Reply from Hays Travel - Bedford
Tessa Norfolk,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a helpful service, making your booking experience a positive one.
Kind Regards
Hays Travel Bedford
Great service
Staff in bedford shop are really helpful. Just booked my 3rd holiday with them and perfect service every time.
30 July 2026
Reply from Hays Travel - Bedford
Darren ,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team consistently provides such perfect service. We truly appreciate your continued loyalty and kind words.
Kind Regards
Hays Travel Bedford
Reply from Hays Travel - Bedford
customeramanda kelly,
Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that you found our service helpful!
Kind Regards
Hays Travel Bedford
Excellent
Lianne was brilliant. This is the first time I’ve had to arrange travel/ flight on my own & I can’t praise her enough for the help she gave me, especially since I’m not so familiar with doing this online. She went over & above helping me.
1 August 2026
Reply from Hays Travel - Bedford
It has been an absolute pleasure to be able to help. Please feel free to reach out to me if there is anything else I can do to help.
Have a fantastic time 😊
Many thanks
Lianne
Professional staff
Your staff are very experienced and have all sorts of info to help you.
27 July 2026
Reply from Hays Travel - Bedford
Mrs Kerin,
Thank you so much for your wonderful feedback! We are delighted to hear that our team's experience and knowledge were so helpful to you.
Kind Regards
Hays Travel Bedford
Very Helpfull man look best caravan…
Very Helpfull man look best caravan for us, told us everything need to know for Hemsby holiday.
He did take time for me what caravan book i had 4 strokes.
Very lovely Staff
everything need to know
26 July 2026
Reply from Hays Travel - Bedford
Russell,
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to help you find the perfect caravan and provide all the information you needed for your Hemsby holiday. We appreciate you choosing us.
Kind Regards
Hays Travel Bedford
Reply from Hays Travel - Bedford
Andrew,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was knowledgeable and that everything was handled smoothly for you.
Kind Regards
Hays Travel Bedford
Great experience at Hays
Great experience at Hays. Lianne knew exactly what we were looking for, found a lovely hotel for us and booking so easy. Everything dealt with for a smooth journey. She also helped book two holidays last year and they were perfect and seem less. Definitely will go back to see Lianne
25 July 2026
Reply from Hays Travel - Bedford
Tina,
Thank you so much for your wonderful 5-star review! We are delighted to hear that our colleague consistently provides such excellent service, making your holiday bookings easy and seamless. We truly appreciate your continued trust in us.
Kind Regards
Hays Travel Bedford
Friendly efficient staff
Friendly efficient staff, patient and knowledgeable,nothing too much trouble.
25 July 2026
Reply from Hays Travel - Bedford
William Ferries,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our team to be friendly, efficient, and knowledgeable. We always strive to provide excellent customer service.
Kind Regards
Hays Travel Bedford
Amazing service
Always helpful above & beyond and very friendly.
I wouldn’t want to use any other travel agent.
25 July 2026
Reply from Hays Travel - Bedford
Miss Stubbings,
Thank you for your wonderful review! We are so pleased to hear that you always find our team helpful and friendly. We truly appreciate your loyalty.
Kind Regards
Hays Travel Bedford
Reply from Hays Travel - Bedford
Caroline,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be efficient, friendly, and professional. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Hastings
The staff are very helpful
The staff are very helpful , I’ve had great booking results for my trip to Belize with Louise & my trip to Scotland with Lee Ann
20 July 2026
Reply from Hays Travel - Bedford
Thank you for the lovely review Annie. It is always a pleasure to see you.
Kind Regards
Louise and Lianne x
Lianne
We spoke to Lianne to book another holiday as she was so good. She helped make our first holiday experience with hays so memorable.
Our honeymoon ♥️ im sure she went above and beyond. First class service from start to finish.
19 July 2026
Reply from Hays Travel - Bedford
Thank you so much for your really kind review. It was an absolute pleasure to be able to help you again and lovely to see you both back in branch!
Many thanks
Lianne
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