I have booked two holidays with Hays Travel Allestree and they definitely won’t be the last as long as my bank balance allows 😆 Lewis is absolutely brilliant and I feel like I have my very own person... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great personnel service from Millie. Who connected with us instantly and understood what our holiday wishes were from the very start. Which showed us that she listened and which also made us feel very... See more
Company replied
I have full confidence in the staff at Allestree Derby. This time Kelly searched for alternative dates without my having asked her to do so in order to get the best price for me. I will continue to go... See more
Company replied
always 10/10 for Allestree team of course 🩷 Sophie booked and checked me in so efficiently 10/10 for the rest of the team too - Kelly Arran Emmie Lewis and Mel who always gets the best rates on... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 14 Park Farm Centre, DE22 2QN, Allestree, United Kingdom
- 01332897041
4.9
Excellent
773 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful friendly staff at Park…
Very helpful friendly staff at Park Farm. Great to know they are there to help us find a lovely holiday
10 August 2026
Reply from Hays Travel - Allestree
Thank you for your lovely feedback! I will be sure to pass this onto Arran. I am glad to hear you had a great time booking with us. Emmie :)
10/10
Sophie was really helpful and managed to find exactly what I wanted. Would definitely recommend!!
2 August 2026
Reply from Hays Travel - Allestree
Thank you for your kind feedback! It was a pleasure to assist you. Thanks Sophie :)
I have booked two holidays with Hays…best Travel agent
I have booked two holidays with Hays Travel Allestree and they definitely won’t be the last as long as my bank balance allows 😆 Lewis is absolutely brilliant and I feel like I have my very own personal travel agent 😀 all of the team are brilliant and would highly recommend if you want the best customer service, holidays and prices. Thank you 🙏 Lorraine and Alec
8 August 2026
Reply from Hays Travel - Allestree
Thank you for your kind feedback Lorraine, I'm so happy I was able to assist. Best wishes Lewis :)
Reply from Hays Travel - Allestree
Hi Maxine, Thank you for your lovely feedback. I will pass this on to Emmie. Regards Lewis :)
Professional and friendly staff member
Professional and friendly staff member
Booking process was easy
5 August 2026
Reply from Hays Travel - Allestree
Thank you for your Kind feedback, I will pass this on to Sophie. Regards Lewis :)
Excellent
Brilliant as always from Arran and all at Hayes Travel, Allestree! Thank you 👍 😊
7 August 2026
Reply from Hays Travel - Allestree
Hi Alison, Thank you so much for your kind feedback. I will pass this on to Arran. Regards Lewis :)
I have full confidence in the staff at…
I have full confidence in the staff at Allestree Derby. This time Kelly searched for alternative dates without my having asked her to do so in order to get the best price for me. I will continue to go to Hays Travel.
30 July 2026
Reply from Hays Travel - Allestree
Hi Julie, thank you for your kind feedback. I will pass this on to Kelly. Best wishes Lewis :)
Reply from Hays Travel - Allestree
Hi Julia, thank you for your lovely feedback. I will pass this on to sophie :)
Reply from Hays Travel - Allestree
Hi Vera.
Thank you for your kind words. I will pass these onto Lewis when he is next in.
Thanks
Arran
Reply from Hays Travel - Allestree
Hi Sean.
Thank you for your kind words. I will let Kelly know when she is next in.
Thanks
Arran
Very helpful
Very helpful, took the time to talk with us, and were patient when we were asking questions and wanting to look at other options. Staff shared their personal experiences of where they have been and what they would recommend.
20 July 2026
Reply from Hays Travel - Allestree
Hi Rosemary, Thank you for your lovely feedback. I am so happy I was able to assist you. Thanks Lewis :)
Reply from Hays Travel - Allestree
Hi Elizabeth, Thank you so much for your Kind feedback, Best wishes Lewis :)
Kelly is great help
Kelly is great help, cheerful person and good to sort out what we want to go on holiday. Good service and deaf awareness. We will go to Hays again if we want to go somewhere
18 July 2026
Reply from Hays Travel - Allestree
Hi Robert, Thank you so much for your Kind feedback. I will pass this on to Kelly. Best wishes Lewis :)
Booked a holiday with Kelly
Booked a holiday with Kelly - her knowledge is amazing, there is no question she does not know or will not find out for you. Truly goes the extra mile to match your requirements.
Thanks so much, an 11/10 experience.
26 July 2026
Reply from Hays Travel - Allestree
Hi Nicola, thank you so much for you lovely review! I am glad Kelly managed to get your amazing holiday booked for you. I will be sure to pass this on :) Emmie
Reply from Hays Travel - Allestree
Thank you so much for your lovely review! I will be sure to pass this onto Lewis. I am glad his was able to help you book your holiday :) Emmie
Great personnel service from Millie
Great personnel service from Millie. Who connected with us instantly and understood what our holiday wishes were from the very start. Which showed us that she listened and which also made us feel very comfortable and relaxed. Thank you Millie and Hays Travel
18 July 2026
Reply from Hays Travel - Allestree
Thank you for your lovely feedback! I will be sure to pass this onto Millie. I am glad you had a great experience booking with us :) Emmie
all staff at hays are always helpful
all staff at hays are always helpful. and spend a lot of time helping to get the right holiday ,in terms of special needs for me.
15 July 2026
Reply from Hays Travel - Allestree
Thank you for your lovely feedback! I will be sure to pass this onto Sophie. I am glad you had a great experience booking with us :) Emmie
Reply from Hays Travel - Allestree
Thank you so much for leaving us a lovely review Cynthia, we very much appreciate it and will pass this over to Emmie :)
Kind regards,
Millie
Excellent customer relations.
21 July 2026
Reply from Hays Travel - Allestree
Thank you for your feedback! I am glad we were able to get something sorted for you :) Emmie
Excellent team at Allestree DE22
12 July 2026
Reply from Hays Travel - Allestree
Thank you for your lovely review! I am glad you had a great experience and will be sure to pass this onto Millie :) Emmie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.