GAME Reviews 

I takes forever to get an email through just ordered £50 still waiting for the first email then you have to wait again for the one with the code it used to be good but now if I could give it no stars I would have

Bought a "Brand New" game and it turned up without a box and damaged.
Never buying from here again after this experience.

I ordered my Xbox Series S from Game it was packed absolutely perfect condition in the big box it was delivered in so the console box was in perfect undamaged condition. Thank you for the brilliant service. ✨️✨️✨️✨️

Product well packaged, quick dispatch, quick delivery, thanks

Customer service non existent at present - I have been told to wait days for an ‘escalation’ for a gift card that didn’t come through at all. It’s not a user error and I’ve had no explanation or contact even. I work in customer service and find the lack of customer care genuinely shocking. I’d never usually leave a 1* review as I know they can be hard to deal with and impactful but I feel I have to be honest as I’m so disappointed and it’s 5 days no gift card sent and no explanation

After order it was quick to be sent to the carrier however nearly 6 days after placing the order I am still yet to receive a delivery window. Normally this wouldn't bother me however I had to pay for delivery on an order that was nearly £200 and yet I have had better delivery from amazon who I get free delivery with after spending £30. This is an outdated system and I feel that the delivery I have paid for was a waste of money.

Case damaged. Packaged in literal plastic bag with no padding at all. Very poor. A far cry from what it used to be.

My collector's edition hasn't arrived. And its 4 days since the release. Absolutely shocking...

Purchased 4 Xbox Games from the website sale. Regardless of being on sale I expected all to be brand new and sealed as nowhere on the site does it say bashed up, unsealed, any old rubbish. Game used to be a quality shop. Gone to the dogs. Full refund requested and will never purchase from them ever again.

Ordered Funko pops, even though wrapped in bubble wrap were sent in a plastic bag instead of a box. Now the Funko boxes came in damaged. Online agents won't do anything for the items. Even if the company accepts returns which were damaged due to their fault, the customer still have to pay return shipping. Had to go thru payment vendor for help.

After preordering a game for nearly £50 with postage that was released on 9th July I heard nothing from them and nothing on the tracking.
DPD hadn’t even had the parcel as I have been tracking it. I cancelled the order just before midnight yesterday and then received a email at 01.23. Hrs this morning saying that it has been shipped. There were no details on DPD at 01.30 this morning or at 10am this morning. Why would you decide to say that you shipped it after cancelling. I preordered this game in good faith and they failed and decided to gaslight me saying I will get a refund 14 days after delivery. I just want my money to actually download a game that came out on the 9th July. Don’t bother to preorder anything from GAME!

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right order and I’ve got my figure very fast. The only issue I had is one of the box got damaged that’s why I give 4 stars. Highly recommend. Good prices, great customer service and fast shipping. Thank you again.

Tried next day delivery to Scotland and arrived daytime, pleasant surprise!

Shocking quality

All games are purchased as "new" on the website. All cases are damaged, stickers on everything and one game in a paper sleeve with no case cover at all. Once the best place to buy games in UK now a shocking online website.

Pre ordered a product. Was updated through the process with an on time delivery and overything as it should be.

Trustpilot review

Title: Order cancelled without clear notice and I’ve now missed out elsewhere

I ordered the Assassin’s Creed Black Flag Resynced PS5 Collector’s Edition from GAME on 26 April 2026 for £179.98.

I only discovered my order had been cancelled because I logged into my GAME account to check for dispatch information, as I couldn’t find any sending or tracking link. The order now shows as cancelled, with the reason listed as “temporarily out of stock”.

This is extremely disappointing. This was a collector’s edition item, so stock is obviously limited. I placed the order in good faith and assumed GAME would honour it. Because of that, I did not buy it from other retailers when I had the chance. Now I may have completely missed out because the cancellation was not made clear to me.

What makes it worse is that the reason says “temporarily out of stock”, but the order has still been cancelled rather than held, reinstated, or properly explained.

I would like GAME to get in touch with me directly and explain:

* when the order was cancelled
* why I was not clearly notified
* whether the order can be reinstated
* whether GAME can still honour the collector’s edition if more stock becomes available
* what has happened with the payment

Order number: GAME40000133805688

I do not think customers should have to find out by accident that a limited collector’s edition order has been cancelled. GAME need to look into this properly and contact me.

Black flag collectors edition could only get on game and have just received it with no issues lovely customer service

Sending parcels through Evri is a bad idea, box was completely crushed

Ordering is easy shipping is fast and very fast delivery

Every time I tried to buy a game from and paid through PayPal, I was unable too, the payment would be taken out of my account and then a few hours later or a day the my purchase would be cancelled and refunded, but my recent purchase I made did the same until I paid direct through my account, overall it's a good app.