Easirent  Reviews 

I am hoping this feedback will serve as a corrective action for Easirent to provide better customer experience. Vehicle provided to me was not in safe condition. It was not obvious at first, but one of the tires suddenly started losing air. Refilled air twice but it kept losing. Upon visually inspecting the tire, I noticed the tire was completely worn and had cracks in the side wall. This is a serious safety issue. Then when I was returning the vehicle all the sudden check engine light came on. These conditions could have serious unsafe consequences. My recommendation for all customers is to thoroughly inspect the vehicle before signing the agreement.

Extremely Disappointing Customer Service – Lack of Compassion and No Response to Complaint
I am extremely disappointed with my experience with Easirent, particularly with the way the company has handled my complaint.
I had to return my rental vehicle earlier than planned due to the unexpected death of an immediate family member. Given the circumstances, I contacted Easirent to request a partial refund for the three unused rental days (October 23–25). I believe this was a reasonable request, considering that the early return was caused by an unforeseen and deeply distressing family tragedy.
Unfortunately, Easirent showed very little understanding or compassion. Instead of properly considering my circumstances, the company offered me a 10% discount on a future booking, which was completely unacceptable. I was not looking for an incentive to rent from Easirent again; I was simply requesting a fair refund for services I had paid for but was unable to use.
What makes the situation even worse is the complete lack of communication. Despite sending follow-up emails explaining my circumstances and requesting that my complaint be escalated to a manager, I have received no response whatsoever.
It is extremely frustrating and disappointing to be ignored after taking the time to explain a genuine and difficult personal situation. A company that values its customers should at the very least acknowledge a complaint and provide a proper response, rather than leave customers chasing answers.
This experience has left me with a very negative impression of Easirent. The lack of customer care, empathy, and basic communication is unacceptable.
I would strongly encourage others to think carefully before booking with this company. Based on my experience, when something goes wrong, you should not expect much understanding or meaningful customer support.
I certainly would not recommend Easirent, and I have no intention of using their services again.

I would give no stars if this was an option. Hidden fees is an understatement. I could have flown to Europe and back for the cost of this car rental. I am stranded today because the triangle of death light came on and i was just driving 2 blocks to the park ….

This is absolutely the worst rental car company ever!!! I’ve been renting cars for over 40 years! They accused me of putting a microscopic chip in windshield! Their policy states any glass or tire damage can not go through your insurance! They not only charged my C.C. $250, they put a claim in on my Insurance, yes you read that right! They double dipped! Worst experience ever, don’t do it!

Awful company! Hidden fees and no compassion for customer. DO NOT RENT FORM EASIRENT!

This is a very second-rate car rental company. I rented a car from them on a recent trip booked through Priceline (also a big mistake). They look to be less expensive than other rental companies, but when you actually arrive and make payment, they have ways of increasing the price. I have full coverage with a very reputable insurance company, but they refused to accept it and forced me to buy their insurance, which almost doubled the cost of the car rental. The rental facility was also a good 15-minute drive from the airport and I had to ride two different shuttles to get to it. I would not recommend this company.

Extremely disappointing and unsafe experience with Easirent! I booked a Nissan Sentra through Priceline and had already purchased insurance, but Easirent forced me to pay an additional $40 for insurance.

The car started vibrating severely whenever we drove above 60 mph, putting my friends' and my lives at risk. We are all students, and this was a frightening experience. When I returned the car, an Easirent employee even acknowledged the mechanical issues and questioned why such an unsafe vehicle had been rented to us.

I am requesting a full refund of my rental and insurance charges. Terrible experience, poor vehicle maintenance, and serious safety concerns. I would never recommend Easirent!

If Zero was an option, I would have selected it. By FAR the worst car rental company. The cars are mot maintained and very dangerous. I had to return one after a few hours after being broken down (they would not bring a replacement) then the second car felt like the front wheels were going to fall off at 50 MPH. Easirent Up-Charges for Tolls that I never used and even more importantly, they charge for insurance even though I had insurance with my car insurance company and with my credit card. Would not refund the insurance amounts. In Short, the cars are dangerous and the cost is Much Higher than what they advertise. Do yourself a favor and go to a reputable car rental company. NEVER Again with Easirent.

We waited an hour for the shuttle and then got brought to a weird office that was like being in a third world country. One nice young woman manned the desk while her supervisor sat and did nothing at the other end of the counter. Then he demanded that everyone in the room do a QR code. A few older folks said they didn't know how, so he said he'd help. Then he ignored everyone! It was like being in the twilight zone. It took over an hour to get our car. They demanded an insurance card, which of course was in my car glove compartment at home and luckily my husband was home able to send a copy, but this was clearly odd. I've rented cars everywhere and never been asked for that before anywhere. Everyone around me checking in had a problem. One lady's fob fell apart before she got out of the parking lot. The car I got ran fine, but there were far too many issues getting there and checking in to be called easy rent.

This rental company is a sham. 4 employees walking around and no one seems able to help us. There is no shuttle from the airport. This was a horrendous experience. Never rent from these people

After been in line for 2 hours, the help desk advised that there were no cars available and that I will have to wait till someone returns the rental. Since I had waited for so long, I opted to wait little longer - turns out it was worst decision on my part.
I waited for another 45+ minutes just to realize that there were 2 more renters before me waiting for their rental cars. That's when I realized it was not worth the wait.
I walked over to the help desk and asked her to cancel my reservation. It's going to be 2 months soon. I have been following up on my deposit and customer support is not responding to my requests. You cannot connect with them over the phone either.

Getting the car was easy however the guy at the desk was asking me for more documents than I’ve ever been asked for when renting a car. When we got the car my wasn’t cleaned, sand and other dirt though the car. It’s a new car but when driving the car shakes so badly like it’s never been serviced, the car remote was taped up, and there was something lose in the trunk that kept on moving left and right on every turn. It was INSIDE the trunk door. I wouldn’t rent again. The guy who took the car back and guy who drove the shuttle was really nice though.

Poor. I was asked to sign lease but was not told verbally about easy pass fees. That should be included in the process so that there is no confusion.

I've genuinely never had a worse car rental experience. The name Easirent is ironic because there's absolutely nothing easy about dealing with this company. Money-grabbing, greedy and completely lacking in customer consideration.

We booked a car for collection at Dublin Airport on 4 November at 10 pm, only to find ourselves in a situation where the office closed at exactly 10 pm and there was no flexibility whatsoever to accommodate us.

We had already paid for the rental and arranged additional insurance, spending approximately £55 in total. Despite not receiving a vehicle, we were left dealing with a refusal to refund the rental payment, with the booking platform hiding behind its 48-hour cancellation policy.

What makes this particularly frustrating is the complete lack of consideration for customers arriving on evening flights. If a company accepts a booking for 10 pm, the exact time its office closes, surely there should be some reasonable allowance for customers collecting their vehicles.

The whole experience felt like a money-making exercise rather than a genuine attempt to provide a service. They're quick to take your money, but when something goes wrong, you're left to deal with the consequences.

Having now read through other customers' reviews, I'm not surprised to see similar complaints. I wish I'd read them before booking.

In my opinion, the whole experience felt like a scam. I would strongly advise anyone considering Easirent to think twice. Pay a little more and use a reputable company that actually values its customers.

One star is genuinely too generous. Never again.

I just rented from Easirent through AMERICAN EXPRESS PLATINUM CARD TRAVEL and it was THE WORST experience ever!! I flew into Phoenix airport. Easirent IS NOT located with all of the other car rental agencies. It is off site. One has to walk several blocks and down an elevator from the regular rental terminal area to a van pick up just for Easirent. There are no signs along the way to the van. I had to ask numerous people at the airport where to go. The van is unmarked and looks like a kidnapper van. I hesitantly took the van to the offsite location, which is a good 15 minutes from the airport. Once there the office was completely sketchy, in an industrial building in a terrible neighborhood and did not have a sign, only a printed paper on the door that said Easirent. I took pictures of all of it and will report this to American Express. Once inside the clerk asked me numerous times if I was going to be taking the car out of the country… I have never been asked that in my life while renting a car in the United States. I said “of course not.” They also told me to check carefully for damage on the car because I am responsible for any damage that happens to the car. They told me I had to show my boarding pass for my return flight in order to get unlimited mileage on the car! It was the strangest experience I’ve ever had renting a car. The car wasn’t terribly clean, though it did operate properly. When I returned the car after four days of rental, I was not given a receipt for the return of the car, I had to take a picture of what the man filled out when I returned the car. I was also told it would take at least 25 minutes for the van to come get me. By this time I knew I would miss my flight because of the long drive back to the airport. I complained to the clerk, asking why it would take so long. He said “it’s free! We aren’t charging you for it!”
Luckily there was a cab driver there who picked me up to take me back to the airport. This cost an additional $20. Once in the cab, the driver said he frequently picks people up from Easirent due to the vans taking so long. He said it’s the worst company in Phoenix. He said everyone complains about this terrible car rental service. The worst and most concerning part of this was that American Express platinum Travel referred this company to me and it actually came up at the top of their car rental list when I was booking it. I thought nothing of it when I made the reservation as I’ve always had excellent experiences with American Express Travel. I will be escalating my complaint to them because this is a completely subpar representation of American Express. Warning to anyone who rents from this company.

I visited the Jacksonville Airport location on 11/2/25. The person Frank who “helped” me was rude, short and passive aggressive. I was the only person at the counter and waited while he and another staff member worked out some issue that they were having about not knowing which car another renter actually was driving. When he finally greeted me, he did not look up from his computer screen. After he charged my card and I signed all of the digital paperwork, he asked me to sign the small paper with the picture of the car where the renter can mark any damage to the car before I was able to even see the car. I said that I would sign it just as soon as I could inspect the car. And this is was when he became extremely agitated and even more rude. After arguing with me about it begrudgingly he agreed to let me inspect the car and make any indication of damages on the paper and we walked around the car briefly. He asked me to sign again but I was in the middle of opening the door to inspect the interior first ( took about 10 seconds ) it was fine - and this is when he became more agitated, stormed off Bx took the paper to go back inside, making me have to follow after him. This was a totally ridiculous experience and I felt like I was also being discriminated against and treated poorly because I was a woman alone. The only reason this place is in business is because of the prices, but beware - you pay for it on an emotional level. I was upset by the time that I left and honestly I don’t know it if was worth the discounted rate . This is not the first time I have rented from Easirent but it probably will be the last.

Very bad company to rent from
Unlimited milenmeans in Navada only.
Demanded liability insurance when I already have that with my insurance company... fox rental is true unlimited mile no hidden costs. They dont answer emails or phone calls

Great experience but car was nit given with full tank.

Extremely Disappointing Experience – Terrible Customer Service!

I would NOT recommend renting from this company!

We arrived at the rental facility only to be told that our reservation had been canceled because we were late for our scheduled pickup time. Our delay was due to our flights, something completely out of our control.

To make matters worse, the vehicle we were given was absolutely filthy! The seats were covered in stains, and the overall cleanliness was unacceptable. On top of that, we paid for a midsize SUV but were given a compact SUV, which was not what we reserved or paid for.

After such a disappointing experience, we decided to return the vehicle less than 24 hours later. Prior to returning it, I attempted to contact the rental facility multiple times by phone to discuss the situation. Each time, I was placed on hold for 10–15 minutes, only to have the call completely disconnected. It was nearly impossible to speak with anyone.

When we arrived at the rental facility to return the vehicle, I was even more disgusted by the lack of professionalism. There were no lines and no customers waiting, yet employees were sitting around talking among themselves, using foul language, and having conversations that were completely inappropriate in front of customers. Rather than acknowledging or assisting the customer who had just walked in, they continued their disturbing conversation as though we weren't even there.

The staff was rude, dismissive, and completely unwilling to help resolve any of our concerns. Despite returning the vehicle less than 24 hours after picking it up, they refused to issue a refund for the remaining unused rental days.

Between the canceled reservation, filthy vehicle, downgrade from what we actually paid for, inability to reach anyone by phone, and the shockingly unprofessional behavior of the employees, this experience was unacceptable from start to finish.

What makes this even more frustrating is the complete lack of accountability. We paid for a certain class of vehicle and a level of service that we simply did not receive. Rather than making any effort to correct the situation, the employees acted as though our concerns were an inconvenience.

Customer service should not be this difficult, and professionalism should be a basic expectation. This company failed miserably at both.

Save yourself the frustration, disappointment, and wasted money. Rent somewhere else!

This is as shady as it can get. The rental is way out of the airport car rental. You call the rental company and they do not respond. The rental location is just very run down, smells bad and folks in shabby clothes. Unlike other rentals, this just takes time to process the docs. There is nothing easy about Easirental. The guy giving us the cars told us that the interiors were dirty and did we care about how dirty the outside was. This was shocking that all through! Never again Easirent.