We were made welcome as soon as we stepped into the shop. We also had a dog with us and it was confirmed that this was not an issue - water and treats were provided ( for the dog!) We were directed t... See more
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See what reviewers are saying
I had seen a lovely round extendable dining table online. I visited your Godalming store to see the table in real life. Your assistant Trish met us at the store and showed us to the table. She was h... See more
Company replied
Great customer service from start to purchase So many options share so we could make an informed decision Big thank you yo your CEO who was visitingvthecstore who helped arrange a bespoke option
Tony and Ian delivered and assembled my new wardrobe today and were an absolute pleasure to deal with. They were so pleasant, incredibly helpful, and completed the work to a brilliant standard. They m... See more
Company replied
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Bridge Street, GU7 1HZ, Godalming, England, United Kingdom
- 01483 934450
4.8
Excellent
71 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service and very helpful
Very helpful and informative member of staff helped us. Made suggestions and offered advice
26 November 2025
Unprompted review
Good products need to work on delivery…
Good products need to work on delivery company
10 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy to order online, good delivery
Easy to order online, friendly staff in store. Delivery was quick, having just moved we have had a lot of deliveries so can compare service. Charlie and Matt were the best delivery guys we had , friendly, helpful and careful.
17 November 2025
Unprompted review
Reply from The Cotswold Company - Godalming
Good afternoon B Dede,
We appreciate you sharing your positive experience! We're happy to hear the online ordering was easy and our staff were friendly. It's great to know the delivery was quick and the team were helpful and careful during your move.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Thank you Verity!
Verity was very clear, friendly and helpful!
I rang to query something and she made the buying process very easy for me! Verity very kindly provided her telephone number in case I needed it which i did and then she was able to amend my order swiftly and I even had an email to confirm. Excellent service!
10 November 2025
Unprompted review
Reply from The Cotswold Company - Godalming
Good morning Laina Dutton,
We appreciate your feedback! We're happy to hear that the buying process was made easy for you and that your order was amended swiftly. It's great to know you received excellent support and confirmation.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Beautiful interiors and good use of a…
Beautiful interiors and good use of a disused building. Lots of products to view. Knowledgeable, helpful and friendly staff.
9 November 2025
Unprompted review
Happy Customer
Easy on-line ordering. Good updates and communication before delivery. Efficient and polite delivery experience. Good quality furniture.
30 October 2025
Cotswold delivery
Our delivery was carried out by Kain and Jon. They were polite, informative and tidy. They were polite and friendly and worthy of a 5 star review.
21 October 2025
Unprompted review
Reply from The Cotswold Company - Godalming
Good afternoon Karen Lerpiniere,
We're happy to hear that the delivery team was polite, informative, and tidy! We appreciate you taking the time to leave this positive feedback and are glad you enjoyed your experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Helpful and knowledgeable staff
Helpful and knowledgeable staff, who communicated clearly.
18 October 2025
Unprompted review
The delivery team were very helpful and…
The delivery team were very helpful and made getting the table and chairs into the house effortless.
The table and chairs themselves are excellent quality and very easy to use. The extension mechanism on the table is very smooth and we are delighted with the look of them.
30 September 2025
Unprompted review
Bed was delivered and installed
Bed was delivered and installed. Despite some doubts it was also moved into the correct place.
30 September 2025
Unprompted review
Understanding mature staff
I always purchase from Farncombe store or online. Staff are knowledgable about the stock availability.
The bed linen is beautifully soft and luxurious.
Various sizes of units for furniture, staff are always happy to order the items online if required.
26 September 2025
Unprompted review
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