Citygate Reviews 

The sales person - Harbax Singh, listened to what I wanted and pulled all the strings to get my sale.
Excellent service and very courteous

A professional service by sales staff from first contact to collection of new vehicle. Sales Manager Daniel made initial contact then handed over to Parimar who completed the sales process and finally handed over the car for collection. i had travelled a long distance to collect the vehicle and was collected at the train station, offered refreshments then given a comprehensive hand over of the new vehicle. All in all a good experience and I would not hesitate doing business with Skoda Citygate Watford.

My car was booked for MOT and I expected to collect it late afternoon, but it was done early.
Clare and the service team kept me informed about any possible issues.

I took my car in for its 2-year service, and my service was handled by Chase. The communication throughout was excellent, and everything that had been done to the car was clearly explained to me. What I particularly liked was the short video prepared by the technicians carrying out the service. It was really helpful to see what they had checked and gave me extra reassurance about the work being done.

The only thing I would have liked to see in the video was the actual oil change and the old filter being removed and replaced, as this would have made the video even more comprehensive.

Overall, I was very happy with the service I received from Chase and her team. The communication was professional, clear and friendly, and I had a very positive experience. I even managed to get a coffee from the loverly lady in the reception. Thank you.

Clare has handled the repair work very well. She kept communicated until my car repaired. I am very happy with services. Thank you

My experience with Citygate has been excellent. The team has always been professional, friendly and helpful, consistently providing outstanding customer service. I would happily recommend Citygate to others.

I bought my car from City gate VW a year ago and the purchase experience was excellent. A year later and the first service was smooth and convenient. Dropoff and pickup seamless and great coffee in the Camper Van!

We had an absolutely amazing experience purchasing our new car from Citygate, and the level of customer service we received throughout the whole process was exceptional.

The entire team were fantastic. They treated us incredibly well, gave us a great deal, and were more than accommodating with everything we needed. From start to finish, we genuinely felt like we were receiving special treatment, which made the whole experience even more enjoyable.

Most importantly, we want to give a special mention to Shay, who was outstanding. He was incredibly helpful, friendly and professional, and went above and beyond to make sure we got the best possible deal. He took the time to understand exactly what we needed and made sure the car was perfectly tailored and suited to our requirements.

Shay is a real asset to the Citygate team, and we couldn’t recommend him highly enough. We really appreciate everything he did for us and look forward to doing business with him again when the time comes to change our car in the future.

Thank you to Shay and the whole Citygate team for such a fantastic experience!

Kiran in sales was great kept me up to date the whole time

Harbax, such a lovely man. Polite, engaging and very approachable. He has gone out of his way to provide me with my new car. Explaining everything clearly, precisely, and patiently.
He is an asset to the company.

Muanis was very helpful and patient with my speech issues.

He made the whole process easy to manage.

When i met Richard he made me feel at home and comfortable. We sat down had good general chat and went through what car and options i had. Very proffesional.

Had car here services a few times already and always experienced very professional and accommodating customer service if it comes to change of date or car delivery. Plus the car service was always spot on.

Nice helpful staff and a great job done. Even cleaned my Touareg after.. will always use them for all my family VW cars. Many thanks.

Very kind knowledgeable staff and a very well clean run dealership.

Had a puncture and Keira assisted with getting the work done for me. Plus kept in touch if they could proceed with the work and when the work was completed on my car. Keira was helpful throughout the day. The customer service was great.

I am a new customer to Škoda. Great service, no fuss and no pressure. sales manager a pleasure to deal with everything is sent over via email making the process very easy and smooth. Got a great deal on a Skoda edition x and it’s a lovely car.

Amy was refreshing. She was very knowledgeable, didn’t give a typical sales pitch and spoke to me and not my husband about my car. She also bent over backwards to ensure I was happy when there were delays. There need to be more females like Amy working in car sales.

VW Ruislip has the worst customer service
Sold us a car that wasnt roadworthy.

Head office customer service was not helpful either, they favoured the branch and didnt listen to our issues we had with the car!

We will be taking it further through the financial ombudsman

Dont ever deal with the sales manager HP
And Scot the service manager..worst customer service from both managers!