Citygate Reviews 

Throughout our visits to Kai, both my wife and I were very happy with Chris Broad. He’s professionalism was something to admire, and just he’s duty of care to us was fantastic. We just got our new Kai EV3, and it’s brilliant. Chris, keep up the good work and keep embarrassing. Kind regards, Rishi

Hugh is absolutely amazing - what a guy! Such a seamless service experience for us. Really appreciate all your help, Hugh! Shall request for you in the future.

Citygate confirmed in writing on 18 August 2026 that my vehicle order had been cancelled and that my full £500 deposit would be refunded.

I was then asked to provide my bank details, which I supplied on 25 August. I chased again on 7 September, but as of 16 September the refund has still not been received and I have not received a proper update.
I have now had to raise a formal complaint simply to recover a refund that Citygate had already agreed to pay.
I hope this is resolved quickly, and I will update this review if the refund is processed.

Staff are very helpful and friendly in attending to your needs, communications is very good from start to finish. Made simple and understanding the customers requests. As I was recommended to this Volkswagen service centre they come highly recommended.

"I was so worried — my old finance ending felt like such a financial block. But Ricardo at City Gate ( Brentford branch ) was wonderful, guided me perfectly. I never dreamed I’d be getting a new car! So grateful." 🙏🚗

I have used Kia slough for various services over the past year and the experience has always been fantastic. Natalia and Charlotte are always so professional and polite. A smiling face greeting you each and every time goes a long way!!

Very helpful staff member Steve who gave advice on the process throughout and kept me fully updated.
Car finished in agreed timeframe.
Thorough check conducted.
Hard copy report given to me detailing all work.

Sarmad Sabri who sold me the car made the process so straight forward and professionally and again sold me the right car as my wife is over the moon with it.

Really pleased with our experience at Volkswagen St Albans, Roshni was amazing from start to finish!

Going to the place for nearly a decade and had only good interactions , the staff there is amazing

The staff helpful and friendly could not do enough to make me feel at home

My experience was as always at Vw Watford, very good from the service department.. Most helpful with a can do attitude. Which is why I return every year..!!

Citygate were able to service our VW at short notice. Reception staff were very friendly. Car was washed before handing it back. Would recommend this dealership.

Tosana Small was excellent. Her communication, resolution planning and execution and pragmatism was exceptional ! I hope her performance is recognised. Superb throughout.

Excellent and friendly customer service

I went to city gate to buy a new car as I have recently had a child and needed something with a bit more space. I had an appointment with Mike Dixon. He was unbelievably helpful and really thorough but also very efficient. I didn't have much time at the appointments and he was brilliant at getting everything done quickly whilst also making sure that I had all of the information I needed. He showed me a couple of options of cars and then when I had chosen the car I wanted he was really great at helping me go through all of the information about how it all worked, and was brilliant at showing me the digital brochure and exactly how to run the car and how it all works. He was really good at sending all the documentation across quickly and the entire process was done in just a couple of days which was amazing. I've only had the car for a couple of days but I already feel very confident and comfortable driving it as Mike gave me all of the guidance I needed. I am really pleased that I chose Citygate and that I met with Mike as it made the whole process of buying a car completely stress-free. Highly, highly recommend Mike.

Neli was excellent. She kept us updated regularly so we never needed to worry about the progress of our service.

It all went smoothly. Dropped the car off at 8am and picked up at 10:30. Nicely cleaned as well as serviced.

Made to feel cared for from minute one , very friendly staff as always