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Blue Banana Reviews 

5,622
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 665 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely friendly and helpful staff who make visitors feel completely at ease during personal piercing appointments. Many individuals also express deep satisfaction with the spotless store environments, remarkably fast delivery times, and top-quality items offered. Some people were dissatisfied with occasional issues regarding unfriendly staff attitudes and feeling generally unwelcome during their visits. A few reviewers additionally noted frustrating concerns about expensive jewelry alternatives being heavily pushed onto buyers. Other customers mentioned experiencing unexpected piercing placement problems and difficult healing processes following their procedures.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are exceptionally welcoming,... See more

Product

Reviewers highlight positive aspects of product quality, mentioning that items fit well and look great.... See more

Service

Customers consistently note positive experiences with service, highlighting welcoming staff and brilliant... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

User experience

Consumers find user experience to be positive, highlighting clean studios, helpful staff, and a welcoming... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my ears pierced after seeking advice from the lovely sales assistant. He was so friendly and reassuring. My piercing was performed in a sterile environment using high-quality, sterile equipmen... See more

Company replied

Rated 5 out of 5 stars

Absolutely AMAZING experience, Daisy done my son’s piercing today . Made him feel so comfortable and brave , would highly recommend if anyone wants any piercings . This place is extremely clean and s... See more

Company replied

Rated 5 out of 5 stars

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more

Company replied

Rated 5 out of 5 stars

Visited the liverpool store yesterday afternoon to get my noise pierced. The staff were really helpful and lovely especially daisy the piercer! She was so reassuring and patient considering they w... See more

Company replied



Company details

  1. Clothing Store
  2. Body Piercing Shop
  3. Fashion Accessories Store
  4. Hair Product Store
  5. Vintage Clothing Store

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 97% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,622)

    618 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Excellent customer service and very…

    Excellent customer service and very speedy delivery

    16 August 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 4 out of 5 stars

    really friendly

    really friendly, helpful staff. I went there to get my septum pierced a month ago, everything went well. the only thing wrong is you should not use the piercing cleaning solution they give you/sell. you should only use sterile saline solution, as when I used the solution they gave me, my swptum got infected and irritated, and when I switched to a saline solution it went away and was fine. other than that, I love this shop and everyone is so welcoming.

    21 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 4-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Just had a single ear lobe piercing and…

    Just had a single ear lobe piercing and helix done today by Geoff. Absolutely amazing. Quick, efficient and very knowledgeable about what he was doing. Will definitely book again with him!

    30 August 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 1 out of 5 stars

    Difficult situation for single parents

    I had booked an eyebrow piercing for my 15 y/o daughter @ the Swansea store using the online booking system.
    I read all the terms so didn't expect to have any issues, and knew that I would need to be in the room with her.
    When we arrived we were told that we couldn't go ahead as my 4 y/o was with us. He was not allowed in the room and obviously couldn't be left outside on his own.

    28 August 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi Sam,

    We are sorry to hear about your recent 1-star experience in our Swansea store.

    Unfortunately, we only permit the piercee and the parent/guardian into the piercing studio. We do not allow children to be left unattended in the waiting area.

    We are very sorry that this was not made clear enough prior to your visit. Please note that we are updating our terms and conditions to reflect this rule, and we take your feedback on board.

    We hope to welcome you back soon.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Staff are very friendly and helpful and…

    Staff are very friendly and helpful and everything was explained to me and used sterile equpment

    28 August 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 4 out of 5 stars

    Quick and efficient delivery service.

    Quick and efficient delivery service.

    19 August 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 4-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Perfect!

    Perfect! Got some really good deals on hair dye and some other things on sale! Shipping was quick and things were packaged well.

    7 August 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Happy Customer

    Birmingham staff is really nice. Quick and easy first piercing experience. I would recommend

    13 August 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I’ve shopped at the Liverpool branch a…

    I’ve shopped at the Liverpool branch a couple of times and had my nose pierced by Daisy. The service is brilliant and the staff is so welcoming. The piercing experience with Daisy was very positive as well!

    25 August 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Amazing caring staff

    I had my ears pierced after seeking advice from the lovely sales assistant. He was so friendly and reassuring. My piercing was performed in a sterile environment using high-quality, sterile equipment and using a disposable, single-use needle.
    The man harboured my ears was very professional and also really lovely.
    I couldn’t fault the whole experience ,

    23 August 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Great service

    Great service, products come on good condition everrytime

    8 August 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Lovely!

    Everyone at blue banana is lovely! The piercer always does an amazing job and I’ve been going to blue banana for years.

    24 August 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Visited the Nottingham branch

    Visited the Nottingham branch - server was awesome - super friendly and great taste in everything!! They had blue hair if that helps :)

    24 August 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Beautiful quility clothing💚

    What a beautiful store this is 😃 the clothing and quility is top notch! And the girls that work there Grace and J are such beutiful souls❤️
    I bought the Jean punk skirt with built in shorts, the material is 4 way stretch to comfy and fits beautifully. I want to buy more of there clothing x

    18 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Excellent service

    I'm always a little wary when ordering somewhere new online but I didnt need to worry. Fast delivery, communication was good and the boots were a real bargain. Very happy and I'd use Blue Banana again. Thank you.

    7 August 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Absolutely love Blue banana will…

    Absolutely love Blue banana will definitely recommend anyone who wants to buy really good hair dye, piercing jewellery and much more. Great prices and fast in post.

    14 August 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad to hear that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Got my nipple pierced by Harriet today…

    Got my nipple pierced by Harriet today and she was so clear with her communication and hyped me up the whole time! Best piercing experience so far <3

    23 August 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad to hear that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Very fast delivery, great product

    Very fast delivery

    6 August 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad to hear that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Easy to order

    Easy to order, very quick delivery and a great product. The colours are beatiful and stay bright.
    All round great service. I will always use them.

    6 August 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad to hear that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

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