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Blue Banana Reviews 

5,576
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 663 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, helpful, and professional, making every interaction comfortable and reassuring. Many people highlight the excellent piercing service, noting the cleanliness, expertise, and care provided by piercers. Consumers also appreciate the quality and variety of products, alongside the consistently quick and efficient delivery service. However, some customers noted issues with piercing quality, including wonky results or healing problems from unsuitable jewelry. A few also mentioned unhelpful staff attitudes or receiving incorrect information, especially when concerns about infections were raised.

What people talk about most

Staff

Reviewers frequently express satisfaction with the staff, highlighting their kindness, helpfulness, and... See more

Product

Customers consistently note positive experiences with product quality, often highlighting items as... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the excellent service and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and rapid delivery... See more

Order

People report positive experiences with ordering, highlighting the ease of the process and quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My friend and I got piercings in Reading today, honestly the best piercing experience I’ve had. Everyone there was so lovely and our piercer Gio is officially my favourite person 😂. My friend and I... See more

Company replied

Rated 5 out of 5 stars

I tend to be apprehensive of buying things online but blue banana has been just lovely! I bought two pairs of tights and a stunning claw clip- which with shipping totaled to just over £16 which I was... See more

Company replied

Rated 5 out of 5 stars

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more

Company replied

Rated 5 out of 5 stars

Visited the liverpool store yesterday afternoon to get my noise pierced. The staff were really helpful and lovely especially daisy the piercer! She was so reassuring and patient considering they w... See more

Company replied



Company details

  1. Clothing Store
  2. Body Piercing Shop
  3. Fashion Accessories Store
  4. Hair Product Store
  5. Vintage Clothing Store

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,576)

    621 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 3 out of 5 stars

    Reading branch

    Reading branch -
    First of all, my low rating is due to the girl at reception who was rather rude and unpleasant. I think her name was Shree.
    Her general demeanour was unfriendly. When we asked to see the earrings available, she only showed us the very expensive (above £60) ones. And when I asked whether there are any other, cheaper ones, she reluctantly took out the below £10 ones. I think she didn’t like the fact that we were there to use the promotional offer of £15 for any piercings.
    On the other hand, Gio, who did the piercing was outstanding. Right from the start, he put my daughter at ease and he did it so expertly that she didn’t even feel it. He was chatty and so friendly. He also asked us to come for unlimited consultations if we have any issues with the piercings. He couldn’t have done a better job!
    It’s a shame Shree at the front was so off putting.

    5 August 2026
    Unprompted review
    Rated 5 out of 5 stars

    I had an amazing experience with Elle

    I had an amazing experience with Elle. From the moment I walked in, she was friendly, professional, and made me feel completely at ease. She took the time to explain everything, answered all of my questions, and made sure I was comfortable throughout the entire piercing process.

    Her attention to detail, cleanliness, and confidence really stood out, and it’s obvious she genuinely cares about her clients. The piercing was quick, precise, and healed perfectly thanks to the aftercare advice she gave me.

    If you’re thinking about getting a piercing, I can’t recommend Elle enough. She’s incredibly skilled, welcoming, and made the whole experience enjoyable. I’ll definitely be coming back for my next piercing!

    8 August 2026
    Unprompted review
    Rated 5 out of 5 stars

    Excellent service and value

    Excellent service and value

    28 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Price was good (clearance)

    Arrived quickly, well packaged. Only opened one of each item but seemed fine. Price was very good.

    28 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I tend to be apprehensive of buying…

    I tend to be apprehensive of buying things online but blue banana has been just lovely! I bought two pairs of tights and a stunning claw clip- which with shipping totaled to just over £16 which I was very happy with :)
    Shipping went quickly and my items arrived within two days so very impressed in that aspect.

    27 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Fast delivery great value for money

    Fast delivery great value for money

    20 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Great experience from start to finish

    Great communication, speed of delivery and a good price. Will use again

    27 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I've ordered from them several times…

    I've ordered from them several times now and I've had no problems whatsoever. That's why I keep going back to them because I can trust them.

    25 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Amazing!!

    My friend and I got piercings in Reading today, honestly the best piercing experience I’ve had. Everyone there was so lovely and our piercer Gio is officially my favourite person 😂. My friend and I were laughing with him the whole time, literally such a lovely human and so good at what he does. Thank you for such a great experience.

    4 August 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Had a friendly comfortable experience…

    Had a friendly comfortable experience for having a piercing for first time with a female piercer Hannah that my nerves went away immediately!!! Definetly will come back again!!

    3 August 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Hair Dye

    My hair dye arrived on time

    18 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Professional with Care

    I received a very warm welcome from staff. They arranged my piercing quickly and efficiently. Everything was explained and opportunity for questions. The actual piercing was performed with professionalism and great care by Sophie. I am ecstatic about my piercing. Would definitely recommend to anyone thinking about a piercing. Great staff and fabulous shop.

    3 August 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 1 out of 5 stars

    Faulty clothing and non-responsive customer service

    Bought a pair of Banned Apparel trousers which weren't cheap, I contacted the shop via email has been over a month they never replied, I sent all photos required as proof, the fabric between the legs after 1 wear started making fluff which is not acceptable as I had bought them 2 days before and still had receipt. Contacted the general customer service of Blue Banana and they said I would have to physically go to the shop. I don't live near Nottingham and was there for Download Festival. The shop was completely non-responsive and Blue Banana general customer service not helpful at all. Won't be purchasing anything else from them.

    22 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi Vodum,

    We are very sorry to hear about your recent 1-star experience with us.

    So that we can investigate further, please respond to our Find Reviewer Request via Trustpilot.

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Had such a great experience

    Had such a great experience. And so friendly. Harriett and Heather were so professional and kind excellent at their job!

    2 August 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Fabulous customer service

    I visited the Plymouth store on 1 August and I have to say the store is amazing. It has a really wide range and the store is extremely clean. I must give a special mention to Matty who went beyond great customer service. Matty was so helpful, kind, patient and knowledgeable - I wish I could give the review 10 stars!

    1 August 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Lovely staff ❤️

    I went there with my mum for my first lobe piercing and it was an amazing experience, Kirsty was lovely and really helped when I felt a bit wobbly, she helped explain why I was feeling like that (also the blue raspberry lolly was delicious and gave me a blue tongue) I'd really recommend it for first piercings because the staff are lovely and its overall an amazing experience 😁

    31 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!

    Kind regards,
    BB Team

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