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Blue Banana Reviews 

5,532
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 685 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being wonderful, friendly, helpful, and professional, making them feel comfortable and at ease during their visits. Many people highlight the excellent service, particularly for piercings, noting the clean environment, expertise, and reassuring approach of the piercers. Reviewers also appreciate the quality of the products, including clothing and jewelry, and the fast, well-packaged delivery of online orders. However, some customers also noted issues with certain piercings not healing correctly or being performed improperly, leading to pain and further complications. A few other people also felt that staff could be rude or unhelpful, particularly when dealing with specific requests or product allergies. There were also instances where ordered items were out of stock after payment, and some felt that the aftercare advice provided was inaccurate.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Product

Customers consistently note positive experiences with product quality, with many praising items like band... See more

Service

Reviewers highlight positive aspects of service, with many praising the staff's professionalism, kindness,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more

Company replied

Rated 5 out of 5 stars

Visited the liverpool store yesterday afternoon to get my noise pierced. The staff were really helpful and lovely especially daisy the piercer! She was so reassuring and patient considering they w... See more

Company replied

Rated 5 out of 5 stars

Got an intimate part pierced yesterday, the piercer and the chaperone (I called him moral support) were so professional, hilarious, made me feel great about myself and played good tunes. Felt so comfo... See more

Company replied

Rated 5 out of 5 stars

Well what can I say today was an amazing experience, myself and my partner both suffer with stress related problems but a visit to the new Liverpool store was truly refreshing. The staff look amazing... See more

Company replied


Company details

  1. Clothing Store
  2. Body Piercing Shop
  3. Fashion Accessories Store
  4. Hair Product Store
  5. Vintage Clothing Store

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 95% of negative reviews

    Typically replies within 24 hours

    How this company uses Trustpilot

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    4.7

    All reviews

    (5,532)

    647 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 1 out of 5 stars

    Absolutely appalled

    Absolutely appalled. Just got a tragus pierced this morning in Manchester by a girl whos name started with N, cant name it as it gets removed but(Multicoloured hair and double brow piercings) and the angle and placement is completely wrong. It’s practically on my face and the angle is nowhere close to perpendicular to the tissue. I went back and they tried to convince me that my anatomy was making it look skewed and then it was due to the jewellery and lastly that it needed to try healing. I didn’t feel welcome or comfortable. Not to mention how I was made feel when I went back (within 5 mins) to tell them about it. I left it in so that I could get a second opinion from a different piercer who took one look at it and apologised for the original piercer. The second place offer to re-do it properly for me for free and only charged me for the jewellery due to my experience in Blue banana. They did it perfectly and made me feel incredibly welcome and valid.

    Blue banana did offer 3 free piercings but I will not be using them as I do not trust them to even do a lobe. There are many better piercers within a 5 minute radius of this place therefore I strongly discourage you from coming here. Also if you do decide to go here, they will initially try to sell you 14k gold expensive options and say it’s the only choice and only after they will offer titanium. Will not be returning.

    11 July 2026
    Unprompted review
    Rated 5 out of 5 stars

    Ordered 2 band t-shirt

    Ordered 2 band tees, arrived on time, well packaged and good fit.

    30 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're glad to hear that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 1 out of 5 stars

    stay away no duty of care

    Yesterday my girlfriend came in for a belly piercing, we told them to check carefully around her belly button for potential scar tissue from a previous operation over a year and a half ago. They did not check carefully and in fact the first person to check out the area said it wouldn't be affected. We then went into the room with the piercer (who wasnt wearing the adequate scrubs) also failed to check the area. In fact he didnt even check it at all. So when preforming the piercing they were essentially piercing through scar tissue. This was extremely painful for my partner and caused more bleeding than usual for a piercing of that size. Also when the needle went through the scar tissue due to the fact of the piercer having to push the needle so hard to break the skin, he jabbed another area of the belly also.
    When i called him out and said perhaps they didnt do their job properly and check the area thorough enough, they just made up excuses on how ‘people have thicker tissue than others’
    Even if that was the case (it wasnt) he should still of been able to notice that prior to preforming the piercing if he actually bothered to check the area in the first place.

    Complete lack for duty of care from the piercer and the first person who looked.

    Piercer was a guy with a green mohawk (cant name or the review gets removed)

    7 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    We're sorry to hear that you had a poor experience with us. We take any negative review very seriously, especially when it concerns our customers' health and well-being. We have sent you a request for more information, which you can respond to via email. If you can let us know which store you experienced this at and any more details, we can investigate this further. We're always happy to help, and we would love to find an adequate solution for you.
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I was very happy with my experience

    I was in the store in Leeds yesterday. I was very happy with my experience. There was a bit of a wait, due to the one getting pierced before me, was a bit nervous, but the staff was very apologetic about it, and when i asked for water i got it. Grace pierced me, and explained everything very thoroughly. The place was clean and the tools came sterilized. My new piercing barely hurt then and now the day after. All in all recommend.

    7 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're glad to hear that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Good price

    Good price, quality item and fast deliveey

    21 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're glad to hear that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    got my thirds done today in Leeds and…

    got my thirds done today in Leeds and my peirced El was so lovely and talked me through the entire process and how to clean them. Grace was so nice too and another girl on reception defo recommend

    7 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're glad to hear that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    gift voucher

    I asked if blue banana did gift vouchers on Sunday morning, had a reply within a couple of hours saying yes. So I bought one, and it came in the post 2 days later. Very quick service in my opinion. The gift voucher was a present for my granddaughter and I'm not sure if she has used it yet.

    27 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi, thank you so much for your review! We're so glad to hear that you had a good experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Super easy ordering

    Easy to order, quick delivery, good updates on delivery. Thankyou.

    26 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I wish I could give a higher rating!!

    I wish I could give a higher rating!!
    The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair) was fantastic! It was pretty tough going and she completely put my panicking self at ease throughout the entire experience. Very surgically clean room and I would recommend going here to anyone for anything piercing related! The other lovely ladies were also very friendly and helpful throughout our time in the shop. Thank you so much i hope you all see this at some point 🥰 GOLD STARS ALL AROUND!!! 🌟

    5 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Piercing

    Got an intimate part pierced yesterday, the piercer and the chaperone (I called him moral support) were so professional, hilarious, made me feel great about myself and played good tunes. Felt so comfortable and my piercing looks amazing. Thank you both for being wonderful ❤️

    4 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Really nice shop

    Really nice shop, came for my first piercing and the staff were really helpful. I think the managers name was Charis, she was very welcoming and kind. The staff assisted me with whatever I needed. Would recommend

    26 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Lovely manager

    Lovely manager, the staff was so helpful in helping me find what I needed, really enjoyable experience

    1 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Lovely staff who talked me through the…

    Lovely staff who talked me through the process and were extremely kind i would highly reccomend coming here for a piercing 💞

    3 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Kindest customer service I've received

    The staff were absolutely phenomenal & so lovely & attentive. We went in to change my partners tragus piercing after it fell out, Rose had it done painlessly and effortlessly in 5 minutes and was so lovely & careful. I ended up going back only a few hours later needing a helix change myself and found myself dealing with lovely Rose once more. The staff at the counter were just as understanding as the first time and I really enjoyed my experience. I'm considering getting another piercing just to visit again. I would absolutely recommend this store just solely for the customer service alone. Thanks girls!

    3 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 2 out of 5 stars

    Piercing gone wrong!

    I got my tongue pierced and noticed it was wonky and quite far back, i went back a few days later and asked them to take it out and for a refund. Jamie who took my piercing out was lovely with me, he was really understanding and put my choices as priority in taking it out. however when speaking to his manager they refused to give me a refund nor store credit and only offered a re-pierce however after telling me that is was wonky due to my anatomy therefore i didn’t want a re-pierce. they ended up offering me a piercing voucher for another piercing however this is upsetting as i don’t want another piercing. the piercing as a whole was excellent but the way they handled their mistake was not okay.

    2 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi Lydia,

    Thank you for taking the time to leave us a review. We are sorry to hear about your recent 2-star experience in our Sheffield store.

    Please respond to the Find Reviewer Request so that we can investigate this matter further.

    Kind regards,
    Blue Banana

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