I was served by Will today in your Yeovil store . He was extremely helpful as I needed walking boots . For some reason it is almost impossible to buy ladies boots in a size 9 but with Wills help mana... See more
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Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... See more
Company replied
Good range of stock and priced competitively. Tom was very helpful with figuring out the best choices for an upcoming trip - pointing me to the right choice, rather than just the most expensive choice... See more
Company replied
Kelly was truly amazing. Having tried on just about every pair of size 11 and 12 trail shoe options taking best part of an hour whilst dealing with several other customers at the same time. Came up wi... See more
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Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Yeovil
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
22 Middle Street, BA20 1LY, Yeovil, United Kingdom
- 01935 314156
5.0
Excellent
767 reviews
Asks customers to review
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Louise and Will
Louise and Will at the Yeovil branch went out of their way to help me. I wanted another pair of walking boots and they searched high and wide to find the ones I wanted in my size. Charming and helpful. Thank you
27 August 2026
Unprompted review
Reply from Blacks - Yeovil
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
I was served by Will today in your…
I was served by Will today in your Yeovil store . He was extremely helpful as I needed walking boots . For some reason it is almost impossible to buy ladies boots in a size 9 but with Wills help managed to find a pair of men’s boots that were not wide for my feet . He was an absolute delight and credit to the store .
25 August 2026
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Reply from Blacks - Yeovil
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Reply from Blacks - Yeovil
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Great service every time
8 August 2026
Unprompted review
Reply from Blacks - Yeovil
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Excellent customer service
Excellent customer service received today from Louise and Ben, very helpful in the shoe department.
1 August 2026
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great store
Great store, lovely staff. Tom was very knowledgeable and helped me find a very nice tent and outdoor gear. Very conveniently located in town center.
28 September 2025
Unprompted review
Reply from Blacks - Yeovil
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Popped in for new shorts
Popped in for some shorts and found a good selection. Tom was very helpful in finding me the right size and colours.
Been visiting this store for four years now and the staff have always been helpful.
28 July 2026
Unprompted review
Reply from Blacks - Yeovil
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Reply from Blacks - Yeovil
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Helpful & Well Priced
Good range of stock and priced competitively. Tom was very helpful with figuring out the best choices for an upcoming trip - pointing me to the right choice, rather than just the most expensive choice. Definitely recommend.
4 July 2026
Unprompted review
Reply from Blacks - Yeovil
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Reply from Blacks - Yeovil
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Keeping the faith
Always use footfall into shops. Use them or lose them.
The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone.
But the web order process was a simple journey, click and collect delivery to store prompt with friendly helpful staff there to ensure the item was fit for use.
Good result.
7 July 2026
Reply from Blacks - Yeovil
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Kelly gave us excellent customer service
Kelly gave us excellent customer service
22 July 2026
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Very helpful staff in my local shop.
8 July 2026
Reply from Blacks - Yeovil
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Yeovil
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Amazing customer service from a member…
Amazing customer service from a member of staff called tom
10 July 2026
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
All staff are very helpfull
4 July 2026
Unprompted review
Reply from Blacks - Yeovil
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Yeovil
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Excellent purchase!
The delivery came only three days after ordering. The website was so easy to navigate and place the order. The walking shoes were so comfortable when I first put them on. An excellent purchase!
11 June 2026
Visited Blacks with my 80-year-old…
Visited Blacks with my 80-year-old mother on Wednesday and was very impressed with the excellent service and help by the staff member Tom who even helped us work out how to pay for our parking online.
10 June 2026
Unprompted review
Reply from Blacks - Yeovil
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
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