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Alpy.com Reviews 

12,823
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,650 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward booking process, noting that the online platform is exceptionally easy to navigate and helps them secure great discounts. Consumers consistently highlight the affordable prices, very convenient options, and excellent service delivered by friendly staff at the physical resorts. Some reviewers were not happy with minor booking hiccups, such as price discrepancies in the basket, unexpected review requests, or rigid customer support policies. A few people also experienced minor communication challenges or felt that specific expectations regarding equipment tiers were occasionally unmet during their busy trips.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting affordable rates and great value... See more

Booking process

People report positive experiences with booking process, frequently praising the fast, convenient, and... See more

Service

Clients share positive opinions on service, highlighting helpful support, great prices, and high quality... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how straightforward and simple the... See more

Staff

Customers had positive experiences with staff, frequently highlighting that team members were polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Inga problem What so ever! I mitt fall Jennewein/sport2000 i St Anton under sportlovsveckan. Tom ngt billigare om man nu kan kalla ngt billligt i skidindustrin nuförtiden..

Company replied

Rated 5 out of 5 stars

I had a few issues while making a ski rental booking, mainly because the price shown in my basket changed when I reached the payment page. I contacted Alpy support and they investigated the issue... See more

Company replied

Rated 5 out of 5 stars

Booking on the website was easy and cheaper than renting in the resort. We got to choose a shop near to our accommodation that was open at convenient hours. No issues when we went to the shop in the r... See more

Company replied

Rated 5 out of 5 stars

I have used Jennewein Alpy for a number of years for ski hire and find them, professional friendly and good value. No complaints. A great range of top skis and always happy to discuss requirements d... See more

Company replied


Company details

  1. Ski Rental Service
  2. also in
  3. Snowboard Rental Service
  4. Sports Equipment Rental Service

Written by the company

Your hassle-free ski rental starts here. As Europe's leading ski rental marketplace, we connect you with over 1,150 partner shops in 11 countries. Skip the long lines and the heavy lifting. Book your high-quality ski and snowboard gear online in just a few steps and pick it up at a convenient location, or even have it delivered and save up to 65%. With us, you save time, money, and can get straight to what matters: enjoying the slopes.

Your Perfect Ski Day, Made Easy

Written by the company

Book Smart. Ski More.
With Alpy.com, you get more than just a booking—you get a seamless start to your ski holiday. Our mobile-friendly platform and multilingual support make it easy to find the perfect gear, save up to 65% on rentals, and enjoy free cancellation until the day before pick-up.

Your Satisfaction, Guaranteed

100% Satisfaction or Your Money Back

We are committed to ensuring you are completely satisfied with your ski rental. If you're not happy for any reason, simply contact us for a full refund or exchange.

Contact info

Promotion box for Alpy.com

The Magic Potion for your ski rental

Compare over 1 150 Alpy.com ski rental locations all across the alps.

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.7

All reviews

(12,823)

4,665 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always use this company for people in…

Always use this company for people in our group, always smooth and never issues

4 October 2026
Alpy.com logo

Reply from Alpy.com

Hi Aaron, it means a lot to know your whole group keeps coming back to us and that every booking goes smoothly for you. Making the process hassle-free is exactly what we aim for, so thank you for the loyalty. Have an excellent ski holiday.
The ALPY.com team

Rated 5 out of 5 stars

great sevice

Fantastic company, great to deal with

30 September 2026
Alpy.com logo

Reply from Alpy.com

Thank you, Rhodri. We are delighted to hear you found us a fantastic company and that the whole process was easy to deal with. Have an excellent ski holiday.
The ALPY.com team

Rated 4 out of 5 stars

ski hire les arcs and serre chevalier

Good prices, good range of shops to chose from

29 September 2026
Alpy.com logo

Reply from Alpy.com

Thank you for the kind words. We are glad the prices worked out well and that you had a good choice of shops across Les Arcs and Serre Chevalier. Having plenty of partner shops to pick from is something we care about, so it is great to hear it made a difference. Have an excellent ski holiday.

The ALPY.com team

Rated 5 out of 5 stars

Great service

Great service, easy to choose the right sks, good prices, fantastic service

29 September 2026
Alpy.com logo

Reply from Alpy.com

Thank you, Brian. We're really glad the booking made it easy to find the right skis at a good price. Have an excellent ski holiday.
The ALPY.com team

Rated 2 out of 5 stars

Published and marketed 65% off discount…

Published and marketed 65% off discount didn't work this time. I've got a mere 2,7% off. That is bad luck I assume.

30 September 2026
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Reply from Alpy.com

Thank you for sharing your feedback.

We understand that seeing “up to 65% off” can understandably create an expectation of a substantial discount. However, the “up to 65%” advertised in our campaign refers to the maximum discount available on eligible bookings, and does not mean that every booking receives a 65% discount.

In your case, your booking already benefited from a 27% online discount, and the promotional code provided an additional €11.62 discount. The final price therefore reflected all discounts applicable to your specific booking.

We’re sorry that the saving available for your booking did not meet your expectations, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Price was better thank anywhere and…

Price was better thank anywhere and location is great

30 September 2026
Alpy.com logo

Reply from Alpy.com

Hi Alison, thank you for the lovely review. We are delighted the price beat everywhere else you checked, and that the pick-up location worked out so well for you. Have an excellent ski holiday.
The ALPY.com team

Rated 5 out of 5 stars

Half price of the shop

Half price of the shop

30 September 2026
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Reply from Alpy.com

Hello Christopher, it is great to hear you paid half the shop price by booking through us. Saving on the rental while getting your gear ready in resort is exactly what we aim for. Enjoy an excellent ski holiday.
The ALPY.com team

Rated 5 out of 5 stars

Clear guidance

Clear guidance. Easy to use app

29 September 2026
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Reply from Alpy.com

Hi Bryn, thank you for the kind words. We are really pleased the app felt easy to use and the guidance was clear from start to finish. Have an excellent ski holiday.
The ALPY.com team

Rated 5 out of 5 stars

Ski and boot hire wagrain

Easy to use. Great discounts great ski makes and models.

29 September 2026
Alpy.com logo

Reply from Alpy.com

Hi Matt, thanks for the great feedback on your ski and boot hire in Wagrain. We are glad the booking was easy and that you found some solid discounts along with a good choice of ski makes and models. Have an excellent ski holiday.
The ALPY.com team

Rated 5 out of 5 stars

Very good service

Very good service

28 September 2026
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Reply from Alpy.com

Thank you so much for the kind words about our service. It is great to know your rental experience with us went smoothly. Have an excellent ski holiday.
The ALPY.com team

Rated 4 out of 5 stars

Easy to use app

Easy to use app, great that you can put in your accommodation details and then get distance to ski rental shop. However when booking skis on payment it brought up a page saying there was a problem with loading the page. Placed another order only to find out original payment had been processed. Contacted help desk who cancelled 2nd order.

18 September 2026
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Reply from Alpy.com

Thank you so much for your 4-star review! We're really glad you liked being able to enter your accommodation and see the distance to the rental shop – that's exactly what we built it for.

We're very sorry about the trouble at payment: an error page that turns out to have taken your payment anyway is frustrating, and you should never have had to book twice. We can confirm the duplicate booking has been cancelled and fully refunded. Thank you for your patience, and we'll make sure this gets looked into.

We wish you a fantastic ski holiday!

L'équipe ALPY.com

Rated 5 out of 5 stars

Very easy and straightforward to use…

Very easy and straightforward to use the website

27 September 2026
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Reply from Alpy.com

Hi Martin, thank you for the kind words. We put a lot of care into keeping the booking website simple and straightforward, so it is great to hear it worked well for you. Have an excellent ski holiday.
The ALPY.com team

Rated 5 out of 5 stars

Easy and straightforward options

All straight forward and easy to understand. Offered payment in GBP, can include slope insurance and deposit with balance payable in the shop.

27 September 2026
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Reply from Alpy.com

Hi Kevin, thank you for the great feedback. We are glad the payment in GBP and the option to add slope insurance made everything clear and simple for you. Have an excellent ski holiday.
The ALPY.com team

Rated 5 out of 5 stars
Alpy.com logo

Reply from Alpy.com

Hi Mark, thank you for the great rating. We are pleased our online prices came in below what you would have paid at the shop directly, that is exactly what we aim for. Have an excellent ski holiday.
The ALPY.com team

Rated 5 out of 5 stars

A good choice

Quick, smooth and priceworthy way to rent super equipment as always.

20 September 2026
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Reply from Alpy.com

Hello Erik, it means a lot to read that you keep coming back and still find the whole process quick and smooth. Offering great gear at a fair price is exactly what we aim for, so thank you for the kind words. Have an excellent ski holiday.

The ALPY.com team

Rated 5 out of 5 stars
Alpy.com logo

Reply from Alpy.com

Hi Colm, thank you for the kind words. We put a lot of effort into keeping the booking process straightforward, so it means a lot to hear it worked so smoothly for you. Have an excellent ski holiday.

The ALPY.com team

Rated 5 out of 5 stars

Easy to use and the most affordable…

Easy to use and the most affordable price. We haven’t collected our ski equipment yet so cannot say how good the entire process is.

12 September 2026
Alpy.com logo

Reply from Alpy.com

Hi Cerys, thank you for the kind words on both the ease of booking and our pricing. We hope the collection at the shop goes just as smoothly, and if any model does not suit you, the shop will happily swap it free of charge. Have an excellent ski holiday.

The ALPY.com team

Rated 5 out of 5 stars

Good experience

Web site is easy to use and the price is great.

4 September 2026
Alpy.com logo

Reply from Alpy.com

Hello, thank you for the lovely feedback. We are really glad the website was easy to use and that you found the price a great one. Have an excellent ski holiday.

The ALPY.com team

Rated 4 out of 5 stars

every thing is good fast and cheap the…

every thing is good fast and cheap the only thing is insurance is unclear

6 September 2026
Alpy.com logo

Reply from Alpy.com

Thank you for the kind words on our speed and prices, it means a lot to us. You are right that the insurance can be confusing at first: when you add it, you receive two separate vouchers, one for your ski rental and one for the insurance (Alpinsafety), each with its own amount. We will keep working to make that clearer. Have an excellent ski holiday.

The ALPY.com team

Rated 5 out of 5 stars

Easy website to use and most…

Easy website to use and most competitive prices

3 September 2026
Alpy.com logo

Reply from Alpy.com

Hello Philip, thank you for the kind words. We put a lot of effort into keeping the site straightforward and our prices as competitive as possible, so it is great to hear both landed well for you. Have an excellent ski holiday.

The ALPY.com team

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