Advance Financial Reviews 

14,264
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,593 reviews, reviewers had a great experience with this company. Customers consistently praise the staff and customer service for being exceptionally helpful, patient, and friendly, making the process pleasant. People appreciate the quick and easy application process, noting the efficiency and speed of receiving funds. The overall service is described as straightforward and simple, providing much-needed financial assistance with a positive user experience. However, some customers also noted issues with payment clarity and funding. Reviewers expressed confusion regarding monthly payment amounts and high interest rates, which were often unclear upfront. A few people also experienced problems with funds not appearing in their accounts as expected, or facing difficulties accessing the money they were approved for.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Customers had positive experiences with customer service, often highlighting the kindness, helpfulness, and... See more

Payment

Users describe ambiguous interactions with payment, with some customers reporting issues with funds not being... See more

User experience

Clients share positive opinions on user experience, describing the process as quick, smooth, and easy to... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed and efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lady that worked there was super nice and friendly. Also, best thing about it is that I got approved for the exact amount that I needed without her even knowing what I needed… THANK YOY for your h... See more

Rated 5 out of 5 stars

I was satisfied with my online loan application experience with the agent. The Advance Financial agent worked patiently with me to complete the information, and she answered all my questions without h... See more

Rated 5 out of 5 stars

Mr Rob was very helpful! Quick and easy process! Took his time to get me more money than needed! He was very patient and helpful on the phone even tho we couldn’t get approved through the phone due to... See more

Rated 5 out of 5 stars

Hello, thank you for reading my review. I think it is important to provide a clean and safe facility for both the employee and customer. Advance Financial provided this to a level where it... See more


Company details

  1. Money & Insurance

About Advance Financial

Written by the company

Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.

Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.3

All reviews

(14,264)

1,629 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kind

Veronica was kind, patient and considerate. Got the job done for me. Thank you

29 July 2026
Rated 1 out of 5 stars

Predatory one week later you will owe…

Predatory one week later you will owe double what you borrowed!

24 October 2025
Unprompted review
Advance Financial logo

Reply from Advance Financial

Hi. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.

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