Marcy continue d to try and help me even though I was frustrated, she stayed professional. I figured things out the next day and got the money. Thanks Marcy.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mr Rob was very helpful! Quick and easy process! Took his time to get me more money than needed! He was very patient and helpful on the phone even tho we couldn’t get approved through the phone due to... See more
It was a good experience, straight forward. I'm already in a difficult situation and advance came in and got right to helping me... I really appreciate them and would use them again...
The lady that worked there was super nice and friendly. Also, best thing about it is that I got approved for the exact amount that I needed without her even knowing what I needed… THANK YOY for your h... See more
Company details
About Advance Financial
Written by the company
Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.
Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).
Contact info
100 Oceanside Drive, 37204, Nashville, United States
- 615-341-5900
- www.af247.com
4.3
Excellent
14K reviews
Asks customers to review
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The person I talked to helped me though…
The person I talked to helped me though everything
10 July 2026
Unprompted review
Ashley was great and helped me with…
Ashley was great and helped me with everything! She stayed on the phone to make sure that everything worked perfectly. Very polite!
10 July 2026
Me being older,was having problems with…
Me being older,was having problems with finishing application, And agent was very patient with me,to get threw process
10 July 2026
Extra Christmas Money
I needed some extra Christmas money so I stopped by their store in Maryville Tn. Very knowledgeable employees who took the time to explain what to expect.
Easy payments by phone, online or in store. Paid it off and helped my credit score. Thanks Y'all!
23 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It went from everything is all good and…
It went from everything is all good and approved. Sends fund to the bank and not even 2 minutes takes it away… After providing my information!!! ITS GIVING SCAM!!
9 July 2026
Unprompted review
Reply from Advance Financial
Hi Shakeria. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
It was good & straight but I sent it to…
It was good & straight but I sent it to da wrong card
9 July 2026
Got approved but having issues getting…
Got approved but having issues getting my money why
9 July 2026
Reply from Advance Financial
Hi Lastar. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
The representative said I could take…
The representative said I could take out less than the full amount and the system process the full amount. The representative was friendly, but she said I have to pay back the amount once the amount hits my bank account. The web interface system could’ve been better.
9 July 2026
Reply from Advance Financial
Hi. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
I was grateful
I was grateful that I got the loan was hoping for alittle more but maybe next time
29 June 2026
They was very helpful in helping me…
They was very helpful in helping me and walking me thru all the paperwork and being patient
7 July 2026
For all that, want to know
I wish she would’ve told me it was gonna take a while to get the money other than that. Everything went nice and smoothly. I needed the money right away and the way that gentleman explained to me. I would get it as soon as I signed and apparently you gotta wait an extra five days it could take up seven days he said, and that’s workday not days in a row so other than that, it’s fine
7 July 2026
Nobody explained this to me
Make sure when you can not pay that they explain to you that you must call back and set up a promise to pay or they will take funds and then tell you that there's nothing that can be done about it
7 July 2026
Unprompted review
Reply from Advance Financial
Hi Kimberly. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
The customer service was great and they…
The customer service was great and they have your payment in the bank the same day.
6 July 2026
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