WellKnown Moving Reviews 

174
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 168 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and efficiency of the staff. Customers consistently praise the moving service for being quick, careful, and stress-free, with many noting that their belongings arrived undamaged. The pricing is often mentioned as fair and competitive, with some reviewers even finding the final cost to be less than the initial reasonable quote. Reviewers also appreciate the punctuality and communication from the team, making the overall user experience smooth and well-informed. However, some people were dissatisfied with billing practices, specifically mentioning being charged for travel time that was not clearly communicated, leading to an extended total time. A few other people also felt that the movers were inefficient and took excessive breaks, which they believed led to inflated billing for a simple move.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, efficiency, and helpfulness. Many... See more

Service

People report positive experiences with service, highlighting the professionalism, efficiency, and care shown... See more

Price

Customers consistently note positive experiences with price, finding it reasonable and competitive. Many... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting punctuality and efficiency.... See more

User experience

Reviewers consistently express satisfaction with their user experience, describing it as easy, stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The entire WellKnown team was so communicative, prompt, and helpful. my move was so easy and stress free!! And when you call them, an actual human picks up the phone, love it!! Shoutout to Ismail and... See more

Rated 5 out of 5 stars

John and Azim did an outstanding job! They arrived on time and provided a call 15 min prior to notify me of their arrival. They worked quickly, carefully, and came prepared with everything needed to e... See more

Rated 5 out of 5 stars

John and Azim were great. They arrived early and got the entire move completed in only a couple hours. The total cost also ended up being less than the quoted range, which was already very reasonable... See more

Rated 5 out of 5 stars

Ismail and his team were excellent for our move from Pittsburgh to Fairfax! They were on time and extremely efficient for both pickup and delivery, and no damage at all! This is our second time workin... See more


Company details

  1. Moving Company

Written by the company

At WellKnown Moving Company is a full-service moving services provider. We recognize the challenges and stress often associated with moving and are dedicated to ensuring a smooth, hassle-free process. Our focus is on customer satisfaction, with a commitment to ease and efficiency in every move.


Contact info

4.9

Excellent

TrustScore 5 out of 5

174 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(174)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Moving Experience!

Our two movers were really fast with moving our stuff and always checked in to ensure they moved the right items and to the right place. They also were really communicative about their arrival time to make sure we were prepared!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Recommend Ismail, John, and Farhad

Ismail, John, and Farhad went above and beyond for our move. They helped us move down four flights of stairs in 100+ degrees with a torrential rain storm and our electricity out. Despite the horrible working conditions, they were very pleasant, professional, and well prepared. There was no situation or tricky corner that deterred them. We would recommend them for a smooth and efficient move.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!!

The entire WellKnown team was so communicative, prompt, and helpful. my move was so easy and stress free!! And when you call them, an actual human picks up the phone, love it!! Shoutout to Ismail and his team for getting me from DC to NYC - during the heatwave. Will use again!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Fraudulent billing, time padding, deceptive estimates

AVOID! Worst moving experience I've had. Simple 1 bed local move and the way they pad time and fraudulently bill their breaks as working time is the most egregious I've seen from any moving company. They took a 45 min break (I timed it because it was obvious what they were doing) and then showed up "we're done with our 15 minute break!" Completely ridiculous. After about 40 mins I realized they would never finish without help so I started moving stuff myself and contributed at least an hour of work. They still billed me for an hour more than the 4 hour max of their estimated time + travel (because they were moving sooooooo inefficiently). Had to call and complain multiple times to get refunded for some of the fraudulent overcharges. To their credit, they did give me a partial refund for most of the overbilled time. But I would still definitely avoid this place. If you do go with them expect to have to watch and direct them constantly while videoing to gather evidence of their breaks or they will try to deny it when they leave. As far as I'm concerned they will try to scam you unless you are pushing back on it constantly. I have no idea how they have any positive reviews. Maybe they're fabricating and filtering their website reviews or have some teams somewhere that aren't like their NOVA people.

1 July 2026
Unprompted review
WellKnown Moving logo

Reply from WellKnown Moving

Thank you for sharing your feedback. We are sorry to hear that you were unhappy with your experience.

After receiving your complaint, we spoke in detail with the crew that completed your move. Several factors affected the total time, including extreme heat that day in the DC area — around 98°F, unloading to the 3rd floor, multiple trips up and down the stairs due to loose/unboxed items, and heavy boxes, likely containing books. In addition, furniture had to be properly protected with moving blankets, which takes time but is necessary to avoid damage.

The crew took a 30-minute break due to the heat and physical conditions of the move. This break was recorded in the contract, and you were not charged for that time.

Your total estimate was up to 4 hours and 30 minutes. The signed contract showed 5 hours and 15 minutes, and we refunded 45 minutes so your final charge would stay within the estimated time discussed at booking.

Your move was completed in full, and all items were delivered safely with no reported damage. We also want to clarify that all of our customer reviews are real, and we take the quality of both our office support and moving crews very seriously.

We respectfully feel that a 1-star review does not fully reflect the completed service, the safe delivery of your belongings, the difficult conditions of the move, and the refund that was provided. That said, we appreciate your feedback and will continue using it to improve our service.

Rated 5 out of 5 stars

Ismail and Masud-thank you!!!

Ismail and Masud took extra care of our belongings, wrapping them in additional protection and getting them carefully and safely to our destination. It was clear they valued our belongings getting to our new home.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

On time

On time, perfect communication and work. I hired them because my new apartment was up in the 4th floor and no elevator was available. The team did amazing! And they finished quickly, now I feel at home in my new apartment. Thank Ismail, Islam, and Sam!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Kuba and Azer were great! They were very timely, efficient, and they handled my belongings carefully. Highly recommend!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience - Kuba & Azer

Kuba and Azer were fantastic! They picked up where I left off, made sure everything was moved as safely as possible, and took great care making sure everything was put back together correctly. Will be calling for them for my next move!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Movers

Ismail and his team were fantastic with our move from DC to NYC. Extremely efficient and professional, would definitely use again!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Best moving experience I've ever had

Ismail and his team were absolutely incredible! They were efficient, kind, knowledgeable, and able to help problem solve with us to make our move as smooth as possible. They were communicative and timely, and we couldnt recommend Well Known Movers more highly to anyone who needs to move across the US.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with Slava and Yuri! They came with all the needed equipment, wrapped up our furniture expertly, and managed to swiftly carry everything downstairs and then upstairs in our new place. Very strong and friendly. They handled the furniture with care, that's huge for us. Thanks y'all!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Well known Moving Experience with Kuba & Islam…

The movers Kuba & Islam were exceptional in their service. From the start to the finish they were attentive to my needs, hospital, and committed to make this a great experience. I am grateful for their help and would recommend the company to friends and family if needed.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Boston To DC - Very Smooth

Ismail, Aybek and their team were professional, communicative, timely and thorough throughout my move from Boston to DC. My wife and I were really impressed by the entire experience, from the quote process up to the final box being placed. Absolutely on top of things. I am glad we found them for our move and would happily work with them again.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast, efficient, friendly, cost-effective movers!

This is my second time hiring WellKnown Moving. Both experiences have been great. The movers are super friendly and helpful, going above and beyond to make sure things are where you want them and that everything is secure in the truck. They are also very fast and efficient. The third mover called out sick and the two guys who we had moved everything practically right on estimate for 3 men. Highly recommend!

7 June 2026
Unprompted review
Rated 4 out of 5 stars

Fantastic Crew!!!

The moving crew firstly called and let us know they were running early and asked if they could start earlier than scheduled. Once arrived everyone was very professional and made sure to asses the items being moved and immediately got to work. Each person worked hard and efficiently the entire time. Once we moved, the crew began to unload it a quick but careful pace, ensuring that items were not damaged or that walls and such were kept free of smudges or damage. Will definitely use them again when we move in the future! The only downside is that we were never told that travel time (what I assume is to and from the job from their home base) is charged as well. Total time ended up being 1 hour more than the actual move itself.

6 June 2026
Unprompted review

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