WellKnown Moving Reviews 

183
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently point out that the professional team arrives promptly, works with incredible speed, and treats every single piece of furniture and fragile belongings with utmost respect and caution during transportation. Customers express total satisfaction with the overall organization, noting that the crew comes fully prepared with all necessary equipment to make the entire process effortless. People frequently share how much they appreciate the fair pricing, lack of unexpected charges, and transparent communication maintained from start to finish. Many individuals note that the final expenses consistently stay within or even below the quoted estimates, ensuring a smooth, dependable, and thoroughly stress-free relocation experience for everyone involved.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as consistently professional, efficient, and... See more

Service

Customers consistently note positive experiences with service, highlighting that the moving crew arrives... See more

Price

Users describe positive interactions with price, highlighting that the rates are fair, reasonable, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that teams are consistently on time, fast,... See more

User experience

Consumers find user experience to be exceptionally positive and smooth. Reviewers note that the process is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

John and Azim did an outstanding job! They arrived on time and provided a call 15 min prior to notify me of their arrival. They worked quickly, carefully, and came prepared with everything needed to e... See more

Rated 5 out of 5 stars

John and Azim were great. They arrived early and got the entire move completed in only a couple hours. The total cost also ended up being less than the quoted range, which was already very reasonable... See more

Rated 5 out of 5 stars

Ismail and his team were excellent for our move from Pittsburgh to Fairfax! They were on time and extremely efficient for both pickup and delivery, and no damage at all! This is our second time workin... See more

Rated 5 out of 5 stars

Ismail and Kuba from WellKnown Moving Company did an excellent job with our move. They were on time, took good care of our furniture and home, and kept us informed during the entire process. They also... See more


Company details

  1. Moving Company

Written by the company

At WellKnown Moving Company is a full-service moving services provider. We recognize the challenges and stress often associated with moving and are dedicated to ensuring a smooth, hassle-free process. Our focus is on customer satisfaction, with a commitment to ease and efficiency in every move.


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(183)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ismael and his team were fantastic

Ismael and his team were fantastic; excelent service. They were on time, super organized and everything was packed perfect. Our daughter used their services twice and recommended us to see if they could help us with our move....great idea. I share with all my VA family and friends their phone number and if its possible to request Ismael and his team.5 stars

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Ismail and his team were OUTSTANDING

Ismail and his team were OUTSTANDING! They were extremely friendly, professional, and quick - making my move as seamless as it could have been. They showed up on time, came prepared to move, made sure everything was wrapped thoroughly, and that even fragile pieces made it through without a scratch. I have recommended them to all of my friends and family to move and WILL be using them for any and all future moves. They are doing things right!!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Best move ever

Y’all I moved out from an 1 bedroom to a studio and could not have wished for an easier move. I had everything ready to be packed in and the movers took care of everything. EVERYTHING with so much care and attention. I would recommend the company 10/10.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Ishmael and his team were…

Ishmael and his team were conscientious, responsive and careful. Despite an initial obstacle they worked hard to accommodate our need for an expedient overnight move.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Seamless DC to Boston Move

Ismail and his team were amazing for our move from DC to Boston! They coordinated a two stop pick up, one stop drop off and loaded everything super efficiently. On drop off the couch unexpectedly didn’t fit in the elevator, they brought it up six flights of stairs and worked their magic to make it fit. Great communication and highly reliable! Would definitely use WellKnown again.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Ismail

Great experience with Ismail, Islam and Azi. They showed up on time and carefully packed all of our furniture, loading their truck and quickly unloading at our new place up three flights of stairs. They came in under budget and above expectations.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Ismail and Farhad were fantastic!

Ismail and Farhad were fantastic!! Careful, quick, and professional from start to finish. They made our move from VA to NC as smooth as possible. Highly recommend using this crew!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Showed up exactly on time, with all the needed equipment and got to work quickly. Worked extremely efficiently, definitely didn’t pay for any dallying while the crew moved my apartment.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Moving Experience!

Our two movers were really fast with moving our stuff and always checked in to ensure they moved the right items and to the right place. They also were really communicative about their arrival time to make sure we were prepared!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Recommend Ismail, John, and Farhad

Ismail, John, and Farhad went above and beyond for our move. They helped us move down four flights of stairs in 100+ degrees with a torrential rain storm and our electricity out. Despite the horrible working conditions, they were very pleasant, professional, and well prepared. There was no situation or tricky corner that deterred them. We would recommend them for a smooth and efficient move.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

Fraudulent billing, time padding, deceptive estimates

AVOID! Worst moving experience I've had. Simple 1 bed local move and the way they pad time and fraudulently bill their breaks as working time is the most egregious I've seen from any moving company. They took a 45 min break (I timed it because it was obvious what they were doing) and then showed up "we're done with our 15 minute break!" Completely ridiculous. After about 40 mins I realized they would never finish without help so I started moving stuff myself and contributed at least an hour of work. They still billed me for an hour more than the 4 hour max of their estimated time + travel (because they were moving sooooooo inefficiently). Had to call and complain multiple times to get refunded for some of the fraudulent overcharges. To their credit, they did give me a partial refund for most of the overbilled time. But I would still definitely avoid this place. If you do go with them expect to have to watch and direct them constantly while videoing to gather evidence of their breaks or they will try to deny it when they leave. As far as I'm concerned they will try to scam you unless you are pushing back on it constantly. I have no idea how they have any positive reviews. Maybe they're fabricating and filtering their website reviews or have some teams somewhere that aren't like their NOVA people.

1 July 2026
Unprompted review
WellKnown Moving logo

Reply from WellKnown Moving

Thank you for sharing your feedback. We are sorry to hear that you were unhappy with your experience.

After receiving your complaint, we spoke in detail with the crew that completed your move. Several factors affected the total time, including extreme heat that day in the DC area — around 98°F, unloading to the 3rd floor, multiple trips up and down the stairs due to loose/unboxed items, and heavy boxes, likely containing books. In addition, furniture had to be properly protected with moving blankets, which takes time but is necessary to avoid damage.

The crew took a 30-minute break due to the heat and physical conditions of the move. This break was recorded in the contract, and you were not charged for that time.

Your total estimate was up to 4 hours and 30 minutes. The signed contract showed 5 hours and 15 minutes, and we refunded 45 minutes so your final charge would stay within the estimated time discussed at booking.

Your move was completed in full, and all items were delivered safely with no reported damage. We also want to clarify that all of our customer reviews are real, and we take the quality of both our office support and moving crews very seriously.

We respectfully feel that a 1-star review does not fully reflect the completed service, the safe delivery of your belongings, the difficult conditions of the move, and the refund that was provided. That said, we appreciate your feedback and will continue using it to improve our service.

Rated 5 out of 5 stars

Ismail and Masud-thank you!!!

Ismail and Masud took extra care of our belongings, wrapping them in additional protection and getting them carefully and safely to our destination. It was clear they valued our belongings getting to our new home.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

On time

On time, perfect communication and work. I hired them because my new apartment was up in the 4th floor and no elevator was available. The team did amazing! And they finished quickly, now I feel at home in my new apartment. Thank Ismail, Islam, and Sam!

20 June 2026
Unprompted review

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