Vettura - autonoleggio / car rental Reviews 

The people are very lovely and Nice.

Avoid this place at all costs. I really wish I had read the negative reviews before booking. I don’t need to repeat all the negative experiences others have already shared, but it’s a real shame that people take a well-deserved holiday break only to end up feeling scammed.

Poor service, inadequate, confusing, and inaccurate information, unexpected charges, and unfair and abusive rules such as a €1,000 deposit or a €45 penalty for not carrying a physical credit card. If you book with another company, beware of their insurance; they won't cover you if you have a problem. They charge you for the repair, and you have to claim it from the company you booked with. We booked with Car Alliance International, who also didn't inform you of this detail.
The office is far from the airport terminal, with no signage inside. The bus had battery problems, but they didn't tell us, so we had to wait more than 45 minutes. Then they tried to charge us extra for arriving after the office had closed. The shuttle driver offered to pay for it himself; it was the only good thing about the whole experience. We ultimately refused to pay for their problem. A terrible experience; I absolutely do not recommend them.

Everything excelent!

Helpful staff and an almost new car. However, the interior reeked of cigarette smoke, and there were stains on the back seats.

Great service from the Vettura staff. Friendly, professional, and very helpful throughout.

The service, advices and friendliness from those we met.

Everything was super good!

Very quick and friendly response when I called from the Airport in Olbia to be picked up.
Friendly and fun staff.

Professional, friendly, efficient, trustworthy with handy airport pick-up and drop-off. They have quality cars at competitive rates too! I've had the pleasure of renting from them twice and recommend their services.

The pick-up was quite uncomplicated, the waiting time for shuttle bus was limited, the staff were pleasant and tried to accommodate everyone.

Pickup at the airport was very complicated because of missing information about the location of the shuttle service to the rental station.

Bunch of thiefs!!!

We rented a car via Discover Cars at the Cagliari branch of this company.

Because we could not show a video or pictures of the car when we returned the car, they charged us € 440,- for the smallest scratch they could find and was definitely not caused by us.

The car had 95K on the dashboard, had dozens of other scratches and dents, was quite dirty on the inside when we got it and the tank was not completely full.

We returned the car cleaner when we got it and with a full tank.

They have a Google rating of 2,3 stars which says it all…

AVOID THIS COMPANY!!!

AVOID THIS COMPANY

We feel completely ripped off.

We received a car that was absolutely filthy, inside and out. We tried to film its condition, but because it was so dirty, small scratches were almost impossible to see.

Before returning it, we cleaned the car thoroughly, inside and out. At drop-off, they suddenly pointed out a tiny scratch that was barely visible to the naked eye and charged us an outrageous €450 for it.

They also knew we had a flight to catch, leaving us little time to dispute the charge properly.

Afterwards, we read other reviews describing similar experiences. We wish we had read them before booking.

Our advice: AVOID. If you do rent here, photograph and film every centimetre of the car before driving away, especially if they give it to you dirty.

Car was clean and new good service friendly transit driver

We had a great experience with the company, easy to talk to and relatively quick handling. The only thing was that the insurance was slightly expensive.

Organised, punctual and efficient.

Everything is explained with a smile

Cagliari. A depressing windowless office in the middle of nowhere, with just one tired guy processing the slow queue. At least, they were patient when I had trouble with my credit card, which was eventually resolved.

Carelessness: the car was not clean outside, windows were foggy after being "cleaned" with some greasy sponge, the baby seats were forgotten, and a flat tire indicator was flashing — no one cared about it (it later turned out to be a malfunction).

Baby seats: we had to block the queue and go with that guy to pick up a seat in absolute darkness in some hangar, using our mobile phone flashlights. I was forced to do that twice, since my first choice turned out to be broken when I brought it to some light.

The damage check: at pickup, the entire exterior was covered with vegetation scratches, which they refused to document. "It's not a problem," they said, just take a video tomorrow (it was already dark and close to their closing time), that would be enough evidence. I agreed to that under pressure from the angry queue I was blocking and the late hour.

Very different people met me at the drop-off, with a very different attitude. The vegetation scratches turned out to be a BIG problem. My video also turned out to be a problem because I took it the next day, but not in the morning! (I actually had a long night drive to my destination with a dirty, foggy windshield and the flat tire indicator flashing. I was exhausted and slept in the morning.)

After some arguing and internal discussion, they eventually let me get away with it. Thank you — I felt lucky not to be fined for nothing!

However, next time I doubt I want to go through this again. I'd rather pay a bit more and go with a better vendor.