Van Mossel Citroën & DS - Amsterdam Reviews 136

Great service, kind and friendly personnel 👍

I gave my car for general service and asked them to check if the timing belt was good or needs change. I didn't have issue with car or car sound it was just a simple ask to check if it was good or not but since I asked to check they changed it without calling me that they are going to change and when they called to take the car I asked the bill and they gave me a shock saying 800 euro which I was totally not prepared when I asked after going to show room they said it was in very bad condition and could last only another 8k km they didn't show the old belt also.
After service I started getting noise in car which didn't come before when asked they said its normal but I was not satisfied with it.

I have a 2022 eC4. Last year, the AC charger stopped working. Citroen technician said it was needed a firmware updated, so I paid 200+ euros for it. It didn't solve the issue. Had to bring the car again to the shop, and then I was told the OBC needed to be replaced. They performed the replacement of the part under warranty, but I still had to pay 200+ euros again for labor. So far, 400+ euros.
Now, around 6 months later, the DC charger stopped working. Again, I brought the car to Citroen, and, again, I paid 200+ euros to update the firmware. Once again, it was not the root cause. Issue persisted, and I had to bring the car again. Guess what? OBC board again was broken. Now, Citroen is claiming that I must pay 50% of the part to be replaced on their "good will" because they don't give warranty on replaced parts. I can't emphasize enough on how ridiculous this is. I already spent 600+ euros with this bad maintenance at Citroen, and now they want me to pay 2100 euros to replace a damaged OBC that they just replaced 6 months ago.
This is ridiculous.
Dealer didn't care, Citroen didn't care.
I need my car to travel and I can't because the DC charger does't work. Calling Citroen Suppoer Service and nobody picks up the phone, and when they do, I stay on hold forever.
What a disappointment car brand, what a disrespectful customer service.
Don't buy Citroen! And I not saying this because I think they have a bad quality service and parts. I am saying this because the Citroen attendant at the dealer today told me: "Citroen doesn't give guarantee on replaced parts", which means that if you don't guarantee the parts you are replacing and the service you provided is good and reliable, it only means you are not a good professional and don't use quality parts. It means you have a bad product.

Was in the neighborhood and dropped by without appointment to ask something about my DS4.
Was helped within a few minutes and got extended explanation and even demonstration from the DS expert.

Amazing service. Reliable, very excellent at communicating, no arguments about what we wanted done, and all done quickly and within a reasonable budget!