Upway France Reviews 

I bought a beautiful family cargo e-bike from these guys, it’s wonderful.

I have never experienced better customer service in my life, they are extremely friendly, helpful and they send their emails from service@ ot noreply @ so when you actually email them they answer!

Sarah has reimbursed me the costs of a scratch that I had to fix in a bike I bought! I can’t express how helpful she was. Thank you!!

Definitely recommend the use guys for any kind of bike! They are the best place ever!

Sold upway my Aethos. Got offered a really fair price, better than pros closet, and got paid within a day. super easy experience and i would highly recommend!

Great service, great bike

Good prices compared to the original/new ones.
Clear delivery service

Inaccurate description of the bike, as it was better than your online agent said. Yes, it did include the "extender battery" though the wattage was inaccurate. Expert shipping. Thanks

I was highly skeptical and felt like I was scammed . However I was completely wrong
Each step happened as they said it would
Probably faster . They did a fantastic job .
This would be 5 stars if only they sent a van to pick it up rather then an suv was a tough fit
However again it worked exactly as they said it would

This is my first e-bike and I was unsure what to look for in a bike. I booked an online appointment with Chris who answered all my questions. Love my bike and ride it daily when the weather is good! Easy to assemble and delivery was within a week from the west coast. Almost a brand new bike at a great price. Thank you for all your help.

Easy process, high quality service and overall good value for money.

Great service, on time delivery, bike was well protected and packed and in great condition. Clear communication throughout the process.

The process of selling my E- Bike to Upway went pretty smooth. Customer service responded to all my questions and concerns.
They sent me a bike box and a return shipping label. They gave me a fair price for my bike. That was wired shortly after they received the bike. I would recommend them to sell a bike.

Bike shipped within a day, and arrived and has exceeded expectations. Customer service was fantastic and I’ve had an excellent experience.

Let me start with the Bike, it's great, rides well and looks very nice. The reasons I did not apply 5 stars was that the bike arrived with a frozen battery lock cover. A problem I resolved by replacing the lock myself. But seems to me that would have been easily detectable in a cursory inspection by Upway. The shipping process was also a bit mysterious. I was notified the bike was on its way on 4/27, then delivered on 5/4. Problem being I received no packages that day. After checking the tracking, the bike had been rerouted and was back in Redondo Beach. I live in Arkansas. I finally contacted a human and was told I was provided the wrong tracking number. That's funny, why was the initial package on its way to my address? Anyway, I was provided a new tracking number and that bike was shipped on 5/4, I finally received the bike on 5/8. I guess in the end all is well that ends well.

Very good experience
It was easy to order a bike.
It was very well packed on the delivery (even the delivery man was impressed)
It comes with good documentation

Delivery on time and on quality

I picked up the bike at a pick up point and the experience was easy. I had a minor issue on the bike and asked the upway team they answered super fast and help me fix the issue at no cost. Communication is super good and you can tell that people that care are behind this organisation.

Easy site to navigate and choose the bicycle right for you. Fast delivery. Second bike we have bought from the site. Have every confidence in this supplier.

I purchased a leftover—but brand new—2024 Super73 R Adventure SE for $2,649. I was a little hesitant at first, but with the price coming in about $1,200 less than buying the same bike new, I decided to go for it.

Since I’m only about two hours from the shop, the bike was delivered fully assembled and ready to ride by courier. I was a bit nervous about that too, but the courier was friendly, professional, and delivered the bike in perfect condition. I bought the bike on the 9th and it was delivered on the 14th which was very fast.

Everything was included exactly as expected: manuals, battery, charger, keys, and tools.

I love the bike, and the entire experience with Upway was smooth from start to finish. They kept me informed throughout the process with regular text and email updates, which I really appreciated. Overall, I had a very positive experience.

They tried to say that I had the wrong description for the bike I was trying to sell them. I sent them two pictures of the bike. They knew what they were getting. They originally gave me an estimate that I thought was reasonable. Then it went through their inspection and that was when they decided to really lowball me.