Gavin Fairbanks Engineer number 4392 attended my home in Nailsea on Thursday 16 July to address a leak from my new AEG washing machine. He took off the backplate, checked for leaks. No leaks found.... See more
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Review summary
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I contacted Pacifica to register warranties for 2 items I have bought, a Television and a Cooker. As a pensioner, I don't like doing forms online. I spoke to Alison, Sales and customer Accounts Specia... See more
Company replied
The repair engineer was very helpful and kept me informed of his arrival time. However, I would advise better communication. Had my fault been properly reported, they could have been prepared with t... See more
Company replied
Andrew Buchanan 07814 076067, came to have a link at my washing machine as the softener tray was filling with water after every wash. He quickly identified the issue and replaced the part. He spoke to... See more
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Company details
Written by the company
We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand • Uniform and ID Cards • Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy • Vehicle tracking and behaviour monitoring • Specialist route planning team • Extensive field management support • In-house software providing real-time updating • Disclosure and barring service DBS (CRB) checked • Manufacturer approved • Large UK based Customer Contact Centre • World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainability
Contact info
Pacifica House, Rainton Business Park, DH4 5RA, Houghton-le-Sprong, United Kingdom
- 0800 030 6040
- karen.pallister@pacifica.co.uk
- www.pacifica.co.uk
4.6
Excellent
50K reviews
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Replied to 99% of negative reviews
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Paul was absolutely brilliant a…
Paul was absolutely brilliant a excellent engineer.
Thank you.
28 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
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We hope you have a great day
Nathan 4231 was the second engineer to…
Nathan 4231 was the second engineer to attend our home re our LG fridge freezer ice dispenser not working. Luckily the day before Nathan realised the wrong part had been ordered so he sorted this out so that he arrived this morning with the right one. Very efficient and engaging, part was fitted quickly and tested.
28 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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Fast and efficient also very polite.
Fast and efficient also very polite.
28 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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We hope you have a great day
they were very efficient on the phone and repair of cooker
they were very efficient on the phone when I called them about a problem with my cooker. They gave me an appointment straight away and the engineer came out within three days. The engineer was very polite and efficient. My cooker was fixed within a hour. Would thoroughly recommend this company.
24 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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Quick and helpful visit that solved the problem
Pacifica kept me informed about the timing of Mark the engineer’s visit and he arrived well within the given time.
Mark identified the issue, replaced a part, explained what he had done and was finished within half an hour. He was polite and gave helpful advice on the future use of the fridge-freezer.
28 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
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We hope you have a great day
1st class service
1st class service. Mark arrived and was a joy to have in our home. Polite and courteous at all times. Even our dog loved him 🤩
28 July 2026
Unprompted review
Reply from Pacifica
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Excellent service
Will was friendly, fast and efficient. He resolved our dishwasher issue in a very professional manner.
28 July 2026
Unprompted review
Reply from Pacifica
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Fantastic service
Fantastic service. Caitlin Pritchard went above and beyond to provide a quick and excellent response.
22 July 2026
Unprompted review
Reply from Pacifica
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Arrived in time
Arrived in time
Good coms
Polite
Professional
Got the job done
Thanks!
28 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Engineer Nathan 4231 - excellent work and professional / polite attitude - highly recommend!
Engineer Nathan 4231 visited this morning to fix the broken door catch on our LG washing machine. He was very polite and friendly and the work was finished very quickly. He checked the door mechanism and machine operation for any issues / leaks etc too before he left. Very thorough and professional service. Many thanks. I would highly recommend this engineer.
28 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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1st class service
Arrived at the time promised.Service engineer was polite,friendly and knowledgeable.Completed repair with the minimum of fuss.Fully explained details of the repair providing contact details if any further issues.
28 July 2026
Unprompted review
Reply from Pacifica
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We hope you have a great day
Friendly technician who diagnosed the…
Friendly technician who diagnosed the fault and replaced a component in a quick and efficient manner.
Left with no mess and minimal disruption to my day.
28 July 2026
Unprompted review
Reply from Pacifica
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We hope you have a great day
Engineer came out found the problem and…
Engineer came out found the problem and fixed it straight away
28 July 2026
Unprompted review
Reply from Pacifica
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Nice and friendly and got the job done…
Nice and friendly and got the job done efficiently so all good
28 July 2026
Unprompted review
Reply from Pacifica
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The engineer was very efficient knew…
The engineer was very efficient knew what he was doing, couldn’t fault him
28 July 2026
Unprompted review
Reply from Pacifica
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Ryan Mullen 3835 provided quick and…
Ryan Mullen 3835 provided quick and efficient service, happy customer!
28 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
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We hope you have a great day
Christopher was quick and reliable solving our dishwasher problem
Christopher was here on time as advised by previous text. He worked clean and quickly to solve our dishwasher problem. He was very pleasant and polite. He diagnosed our issue and resolved the problem. We cannot fault the service with Pacifica.
28 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
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