Mike D 4094 did our repair today. Solved the problem with our washer quickly, gave really good advice and was professional and friendly. Whole process of reporting the problem and getting updates on... See more
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Review summary
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Reviews shaping this summary
Engineer was on time and also let us know when he would be with us. Arrived and saw the problem and fixed it within an hour and explained what the problem was and how he had rectified it. It's a comm... See more
Company replied
Ryan Mullen 3835 was sent to replace the glass top on our induction hob that was smashed on receipt. Ryan arrived promptly and well within the 1hr estimate of his arrival time that was sent the nig... See more
Company replied
Today’s experience has been great from Steve. However it has taken 4 visits to sort a simple replacement of my ceramic hob . All other engineers did not bring any protective equipment and my work... See more
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Company details
Written by the company
We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand • Uniform and ID Cards • Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy • Vehicle tracking and behaviour monitoring • Specialist route planning team • Extensive field management support • In-house software providing real-time updating • Disclosure and barring service DBS (CRB) checked • Manufacturer approved • Large UK based Customer Contact Centre • World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainability
Contact info
Pacifica House, Rainton Business Park, DH4 5RA, Houghton-le-Sprong, United Kingdom
- 0800 030 6040
- karen.pallister@pacifica.co.uk
- www.pacifica.co.uk
4.6
Excellent
50K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Very pleased
How quickly they responded and the repair was done efficiently
4 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Kyle 9261
Kyle 9261
Really knowledgeable and friendly professional engineer.
Helped to quickly spot the issue and it gave me confidence that the oven would work well as he could show me the issue. (Brand new oven without a connection in under the top plate)
He could easily answer any questions and I would be confident he could sort out other issues in future
3 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Helpful Customer Service
Helpful Customer service from Charmel Jalop who was able to rearrange my engineer visit with no fuss and a professional attitude.
3 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Great service
Great service. Turn up when they said they would, easy to follow on the tracking app, and fixed the washing machine. Both engineers friendly and helpful
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Half a job
Good communications in reference to bookings. Engineers were friendly enough on both occasions. However after replacing a part in our built in dishwasher the engineer left stating that it was up to us to put it back in situ and level it up. Surely this should have been done by the engineer so that he could check it was working and draining properly.
3 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 3* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Fabulous Service
Really lovely service from start to finish. Biz Circle came out today to fix my fridge freezer and was such a lovely, friendly man. He was very professional but also took the time to have little conversations throughout, which made the whole experience really pleasant and comfortable.
He did a great job and I wouldn’t hesitate to recommend him. Thank you so much for your help today! 👍😊
3 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Daniel9375 is a very experienced…
Daniel9375 is a very experienced professional, he is a respectful, considerate, polite and courteous hard working engineer.
3 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Overall
Overall, the service felt rushed, engineer just taking pictures and lacking in communication. I was left feeling unsupported, and it made me question the value of the cover I’d taken out. Better communication and clearer customer guidance would have made a big difference.
31 July 2026
Unprompted review
Reply from Pacifica
Hello
I would like to thank you for providing your honest feedback. When I read your review I was genuinely concerned about the service you have received. This is far from the level of service we aim to provide for any of our customers and would ask you to please accept my sincere apologies for this.
We would like to fully investigate your repair journey to see where we have failed in service and to see what we can do to resolve the issues you have raised. Can you please provide your postcode and house number to kelsey.scott@pacifica.co.uk
We will look forward to your email and having this resolved for you.
Kind regards
Dishwasher Repair
The engineer, Gavin was excellent and very knowledgable. He resolved the issue with the dishwasher and it was up and running within 1hr 45 minutes. He had to replace the main board and a hose that had developed a fault. He thoroughly checked everything and made sure nothing was leaking etc. I would highly recommend this company and it's hard working employees like Gavin.
Gavin Fairbanks.
Engineer number. 4392
1 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Useless
Useless, specifically said the plastic milk shelf on my fridge door had broken, waited a week to receive a glass fridge shelf so going to have go through the whole process again
27 July 2026
Unprompted review
Reply from Pacifica
Hello
I would like to thank you for providing your honest feedback. When I read your review I was genuinely concerned about the service you have received. This is far from the level of service we aim to provide for any of our customers and would ask you to please accept my sincere apologies for this.
We would like to fully investigate your repair journey to see where we have failed in service and to see what we can do to resolve the issues you have raised. Can you please provide your postcode and house number to kelsey.scott@pacifica.co.uk
We will look forward to your email and having this resolved for you.
Kind regards
Mark Atherton (6086) was excellent from…
Mark Atherton (6086) was excellent from start to finish. He arrived on time, was friendly, professional, and quickly diagnosed and repaired the issue with my appliance. He explained everything clearly and left the area clean and tidy.
It's rare to come across engineers who provide this level of customer service. Mark is a real credit to Pacifica, and employees like him deserve recognition. I hope the company rewards his hard work with the promotion or pay rise he deserves. Thank you again, Mark!
3 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
I called Pacifica this afternoon,I…
I called Pacifica this afternoon,I spoke to a very nice lady called Shem about a problem with my washing machine.Ifound her very professional and helpful with my enquiry and she took steps quickly to arrange a appointment for an engineer to visit.Please pass on my thanks to her. Kind regards Shirley Wiseman.
3 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Shem to the Rescue. after a few transfer calls to get me…
After a few calls transfers to get me through to the right Department, Shem then dealt with my call very efficiently and professionally. It was clear that she is very customer focused and wanted to do a good job - which she accomplished.
Well Done Shem.
3 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
The technician was very helpful and…
The technician was very helpful and considerate
3 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
This AEG engineer was absolute class
This AEG engineer was absolute class. Mark Atherton 6086. He took his time to fully understand the issue and when it was resolved, he gave me the solution so it is fully rectified. He was prompt, polite, clean with all his equipment making sure no damage is done, more importantly he was an all round nice chap. Thanks again Mark.
3 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Shem
Shem
Was very pleasent and helpful,
She sorted out my missing part to be ordered.
Thank you
3 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Antolin was very helpful
Antolin was very helpful. She ensured she understood the problem, checked she had noted down the correct information and provided me with an appointment at a convenient time to suit my needs. Really pleased with the service received. Thank you
3 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Very quick with sending an engineer out…
Very quick with sending an engineer out to me for my washing machine the engineer was very polite and sorted the problem out very quickly
3 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Engineer came when expected
Engineer came when expected. Explained the problem and was very friendly.
30 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Excellent Service
Clear communication, worked quickly and cleanly. Thank you very much Daniel Fox (3975) 💯
3 August 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
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