The company offered online check in, which sped up the pick up process. The car was as booked (Huynday Tucson), a 2025 model in decent condition with all previous body marks clearly flagged in adv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The rental was perfect. It was great value for money, the added cost for crossing the border was clearly communicated, the staff at the counter was courteous. Both picking up and returning the car w... See more
Company replied
Great experience with Top Rent A Car, brand new car in great condition with only 4k on the clock. Seamless collection and drop off process, car checked within minutes and Credit Card unblocked immed... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rent A Car have amazing service.
Have a bad experience whit online company I made my booking.
But have welcome and receive great service in Rent A Car.
Top car and very good service.
The only one thinks 🤔 is the time for pick up and drop. But believe me they have a lot of customers. So keep in mind will need some free time before drop off or pick up.
My guy was Preslav Katsarov.
And on top , has a small gift to remember my visit.
Next time will come back, like to try another model car!
12 June 2026
Unprompted review
Perfect car for Bulgarian roads and…
Perfect car for Bulgarian roads and very friendly and professional service
18 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Bühler,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Everything was very easy
Everything was very easy, and we enjoyed a comfortable car.
19 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
A little Saturday trip
Things happened fast, I went in, they checked me in fast, I paid the car and was on my way. The staff is friendly and the car is reliable.
18 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Ludig,
Thanks for the wonderful feedback! We're glad you had a great experience.
Best regards,
Top Rent A Car
I had a great experience with Top Rent…
I had a great experience with Top Rent A Car. The car (citroen c3 aircrosss) was clean, in excellent condition and exactly as was described. The pickup and return process was smooth. The stuff in the office was professional, very friendly and very helpful. I will definitely use their services again.
18 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Parvanov,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
I have been a Top rent a car client for…
I have been a Top rent a car client for a long time. Have rented a Ford transporter today, again a very positive experience! Many thanks to all of the staff for the positive attitude, especially to Ivan.
18 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Ivan,
We're delighted you enjoyed our service. Thanks for the excellent review!
Best regards,
Top Rent A Car
The car was flawless and the price was…
The car was flawless and the price was better than I’ve had in the last 10 years. I hope it stays that way ! Thank you.
12 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Shtereva,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Good service.
16 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Toma,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
I picked the car up from Burgas Airport…
I picked the car up from Burgas Airport and the service was quick and professional
The car was perfect for my needs
I will definitely be using them again
Many thanks
Jayson
16 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Barlow,
Thank you for the fantastic review. We're happy to have served you well!
Best regards,
Top Rent A Car
In the future, I hope to rent a car from Top Rent a Car. I like it.
I come to Bulgaria several times a year and always rent a Citroen 3 from Top Rent a Car. Picking up and dropping off the car is quick and efficient, thanks to the staff. I pre-order and pay by card upon arrival. There were no problems.
3 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Markov,
Thanks for the glowing review! We're happy you enjoyed our service.
Best regards,
Top Rent A Car
Good service
Too long waiting time getting car, but besides this good service as always
7 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Villumsen,
Thank you for your feedback and for your continued trust in Top Rent A Car!
The longer waiting time was due to the busy summer season and the increased number of customers. We truly appreciate your patience and understanding during this period.
It means a lot to us to hear that you were happy with our service, and we look forward to welcoming you again soon!
Best Regards,
Top Rent A Car
Good service, good car
Everything worked perfectly, well organized company, very professional, I had some questions and requests for changes, got replies very quickly, fully to my satisfaction. The car was exactly as ordered.
15 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Dimitrina,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Great car rental service
Even though there were a lot of people when I picked up my car the staff stayed very organized and composed. They did their best to accommodate everyone.
7 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kapitanov,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Great service, good value for money
Easy pick up and drop off, good value for money, super friendly service and good value for money. Have been their client for quite some time now, highly recommend if you are visiting Bulgaria. Keep it up !!
15 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Conchin,
Your 5-star review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Manu,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Darmonski,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Excellent service
Excellent service, fast and simple for the customer. The car was really great too. The staff is helpful and friendly.
14 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Tekev,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
It was a pleasure renting this car…
It was easy to make the reservation online, and then when I pick up the car it was easy and everything was explained. The car was great, it drove very easy and the space in the car was enough for us 3. And it was not difficult to keep with the rules of the road because of the sensors in the car that notify you in time. I will defiantly rent a car again
10 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Milka,
Your 5-star review means a lot to us. Thank you for your kind words!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your kind review made our day. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Very slow and low power car
Very slow and low power car, only made for downtown not adapted for for highways or speedways.
30 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for taking the time to share your feedback.
We're sorry to hear that the vehicle did not meet your expectations. We understand that some city cars are designed primarily for urban driving and may not provide the performance some customers prefer on highways.
As a car rental company, we offer a very wide range of vehicles to suit different travel needs—from compact city cars to larger, more powerful, and premium-class vehicles. For any future reservation, we would be happy to help you choose a model that better matches your planned route and driving preferences.
You are always welcome to contact us in advance at bookings@toprentacar.bg, and our team will gladly recommend the most suitable vehicle for your trip.
We hope to have the opportunity to welcome you again and provide an even better rental experience.
Best Regards,
Top Rent A Car
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.