The company offered online check in, which sped up the pick up process. The car was as booked (Huynday Tucson), a 2025 model in decent condition with all previous body marks clearly flagged in adv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The rental was perfect. It was great value for money, the added cost for crossing the border was clearly communicated, the staff at the counter was courteous. Both picking up and returning the car w... See more
Company replied
Great experience with Top Rent A Car, brand new car in great condition with only 4k on the clock. Seamless collection and drop off process, car checked within minutes and Credit Card unblocked immed... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I had a great experience today
I had a great experience today. The two young gents who helped me were incredibly professional, efficient, and provided excellent service without any drama. They made the whole process smooth and stress-free. Highly recommended!
24 July 2026
Unprompted review
Great
Great! Team polite and explaining everything! They assessed me properly for the type of car I needed!Car clean and free of smoke. Recommend it 100%!
23 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Spasova,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Fifth Car
We hired our fifth car from Top Rent a Car recently in Varna. Once again the service was fantastic and everything worked really well. They seem to simplify everything and offer great value and we have complete trust and confidence. Well done!
28 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Shephard,
Thank you for the kind words and the 5 stars. We're always here for you!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Van der Straeten,
Thanks for the wonderful feedback! We're glad you had a great experience.
Best regards,
Top Rent A Car
Great service and value!
Simple booking process online. Shuttle is easy to find and comfortable. With many people getting/dropping their car at the same time, there might be a tiny delay but the staff is great and it works well. Just make sure you plan some extra minutes ;) Our car was perfect (16k km), all worked well.
21 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Ok car. Awful service.
Car was ok but the check-in experience is awful.
There's no "express check-in lane", so it doesn't matter if you book online, pay in full, and do the online check-in - because before you get your car you have to stand in the same line as five others who do not know what car they want, for how long, or how they're going to pay for it.
This phase takes about 45 minutes.
Then, after doing your own 30-second check-in, you don't get the car because it's raining and the employees refuse to go out and get you the car when it's raining.
1 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Sutic,
Thank you for taking the time to share your feedback with us.
We completely understand your frustration regarding the amount of time you had to wait before receiving your vehicle.
Please be assured that we make every effort to serve each of our customers as quickly and efficiently as possible. At the same time, we are continuously working to improve both our processes and the conditions in which our services are provided, with the aim of preventing similar delays in the future.
Regarding the vehicle inspection and the assistance you received from our colleagues, we would appreciate it if you could send us some additional details at customer.service@toprentacar.bg. This will allow us to review the situation thoroughly and address your concerns appropriately.
Thank you once again for your valuable feedback. Comments like yours help us identify areas for improvement and continue enhancing the quality of our service.
Best Regards,
Top Rent A Car
I'm using Top Rent a Car since many…
I'm using Top Rent a Car since many years, probably > 10. Unfortunately I feel the service and the quality of cars is not the same. I have booked a car for one week. The car was not really clean, especially on the inside. A lot of dust on the board and some dirt in the legs room. Also the car had the lowest equipment, manual air con.... But probably still the best price on the market
20 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Marinov,
Thank you for being a loyal customer for more than 10 years and for taking the time to share your feedback. We truly appreciate your long-term trust in Top Rent A Car.
We are sorry to hear that your recent experience did not fully meet your expectations. Cleanliness is one of our top priorities, and we regret that the vehicle was not presented in the condition you have come to expect from us. Your comments have been shared with our team so we can review and improve our quality control procedures.
Regarding the vehicle equipment, we always provide the category that has been reserved, and the specific features may vary depending on the model assigned. We understand that certain comfort features, such as automatic climate control, can make a difference, and we will take your feedback into consideration as we continue to renew and expand our fleet.
We are pleased that you still recognize the excellent value we offer and hope to have the opportunity to restore your full confidence during your next rental.
Best regards,
Top Rent A Car
Smooth business
Receiving and returning the car went smoothly and quickly.
Car was quite new, clean.
They also gave discount cards for some petrol stations - useful.
We had no problems with the car, so I cannot tell what my opinion would be if we had any :)
20 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
We appreciate your positive review. Thanks for the 5-star rating!
Best regards,
Top Rent A Car
Booking is easier than ordering food…
Booking is easier than ordering food takeout.
Personnel were very well organized and polite at both pick up and drop off. Minimal waiting, clear and easy to understand information, no hidden clauses or overdoing during drop off inspection.
Car was 2 yr old with 70K km on the clock, but was in perfect condition without visible wear and tear or any signs of mechanical depression. Very clean and with nice subtle smell instead of excessive car perfume.
If needed will use their services again.
19 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Nedkov,
We appreciate your positive review. Thanks for the 5-star rating!
Best regards,
Top Rent A Car
Rent A Car have amazing service.
Have a bad experience whit online company I made my booking.
But have welcome and receive great service in Rent A Car.
Top car and very good service.
The only one thinks 🤔 is the time for pick up and drop. But believe me they have a lot of customers. So keep in mind will need some free time before drop off or pick up.
My guy was Preslav Katsarov.
And on top , has a small gift to remember my visit.
Next time will come back, like to try another model car!
12 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Georgi,
Thank you for your wonderful review!
Your kind words about our service, and the car mean a lot.
We also appreciate your understanding regarding the pick-up and drop-off times during busy periods. We're always working to make the process even smoother.
It was a pleasure having you as our customer, and we look forward to welcoming you back next time. We hope you'll enjoy trying another car from our fleet!
Best Regards,
The Rent A Car
Perfect car for Bulgarian roads and…
Perfect car for Bulgarian roads and very friendly and professional service
18 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Bühler,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Everything was very easy
Everything was very easy, and we enjoyed a comfortable car.
19 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
A little Saturday trip
Things happened fast, I went in, they checked me in fast, I paid the car and was on my way. The staff is friendly and the car is reliable.
18 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Ludig,
Thanks for the wonderful feedback! We're glad you had a great experience.
Best regards,
Top Rent A Car
I had a great experience with Top Rent…
I had a great experience with Top Rent A Car. The car (citroen c3 aircrosss) was clean, in excellent condition and exactly as was described. The pickup and return process was smooth. The stuff in the office was professional, very friendly and very helpful. I will definitely use their services again.
18 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Parvanov,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
I have been a Top rent a car client for…
I have been a Top rent a car client for a long time. Have rented a Ford transporter today, again a very positive experience! Many thanks to all of the staff for the positive attitude, especially to Ivan.
18 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Ivan,
We're delighted you enjoyed our service. Thanks for the excellent review!
Best regards,
Top Rent A Car
The car was flawless and the price was…
The car was flawless and the price was better than I’ve had in the last 10 years. I hope it stays that way ! Thank you.
12 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Shtereva,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Good service.
16 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Toma,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
I picked the car up from Burgas Airport…
I picked the car up from Burgas Airport and the service was quick and professional
The car was perfect for my needs
I will definitely be using them again
Many thanks
Jayson
16 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Barlow,
Thank you for the fantastic review. We're happy to have served you well!
Best regards,
Top Rent A Car
In the future, I hope to rent a car from Top Rent a Car. I like it.
I come to Bulgaria several times a year and always rent a Citroen 3 from Top Rent a Car. Picking up and dropping off the car is quick and efficient, thanks to the staff. I pre-order and pay by card upon arrival. There were no problems.
3 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Markov,
Thanks for the glowing review! We're happy you enjoyed our service.
Best regards,
Top Rent A Car
Good service
Too long waiting time getting car, but besides this good service as always
7 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Villumsen,
Thank you for your feedback and for your continued trust in Top Rent A Car!
The longer waiting time was due to the busy summer season and the increased number of customers. We truly appreciate your patience and understanding during this period.
It means a lot to us to hear that you were happy with our service, and we look forward to welcoming you again soon!
Best Regards,
Top Rent A Car
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