I've received the vehicle I've reserved. Relatively a new vehicle, no issues at all. No problems returning the vehicle, with purchased coverage from them. The only downside was waiting one hour to get... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from start to finish. There was a bit of a line to pick up the car (30+ minute wait) at the Sofia Airport location so prepare yourself if you’re in a rush. They should have more than 4... See more
Company replied
The car that was given to me was great!A VW Arteon S/W diesel.Although i had booked a Touareg Diesel and the call center told me it was fine to rent with my debit card..however I was about 2 hours at... See more
Company replied
The rental was perfect. It was great value for money, the added cost for crossing the border was clearly communicated, the staff at the counter was courteous. Both picking up and returning the car w... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service, good value for money
Easy pick up and drop off, good value for money, super friendly service and good value for money. Have been their client for quite some time now, highly recommend if you are visiting Bulgaria. Keep it up !!
15 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Conchin,
Your 5-star review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Excellent service and a great Citroën C3 Aircross
We had a very good experience with TOP RENT A CAR Bulgaria. The booking process was simple, and the staff were friendly, professional, and helpful. We rented a Citroën C3 Aircross, which was clean, comfortable, and in excellent condition. The pick-up and return were quick and hassle-free. Everything went smoothly, and we would definitely use this company again. Highly recommended!
11 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Malgorzata,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Manu,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Darmonski,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Excellent service
Excellent service, fast and simple for the customer. The car was really great too. The staff is helpful and friendly.
14 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Tekev,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
It was a pleasure renting this car…
It was easy to make the reservation online, and then when I pick up the car it was easy and everything was explained. The car was great, it drove very easy and the space in the car was enough for us 3. And it was not difficult to keep with the rules of the road because of the sensors in the car that notify you in time. I will defiantly rent a car again
10 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Milka,
Your 5-star review means a lot to us. Thank you for your kind words!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your kind review made our day. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Very slow and low power car
Very slow and low power car, only made for downtown not adapted for for highways or speedways.
30 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for taking the time to share your feedback.
We're sorry to hear that the vehicle did not meet your expectations. We understand that some city cars are designed primarily for urban driving and may not provide the performance some customers prefer on highways.
As a car rental company, we offer a very wide range of vehicles to suit different travel needs—from compact city cars to larger, more powerful, and premium-class vehicles. For any future reservation, we would be happy to help you choose a model that better matches your planned route and driving preferences.
You are always welcome to contact us in advance at bookings@toprentacar.bg, and our team will gladly recommend the most suitable vehicle for your trip.
We hope to have the opportunity to welcome you again and provide an even better rental experience.
Best Regards,
Top Rent A Car
Fast
Fast, efficient service. The car in perfect shape. Used them before, will do in the future
11 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Tonchev,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
The beat service in the country!!
The beat service in the country!!! Will recommend always!!!
26 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kostov,
Thanks for the great review! We're thrilled you had a positive experience.
Best regards,
Top Rent A Car
Professional and helpful staff
Professional and helpful staff, a nice new car!
10 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Petrov,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kotsev,
We're delighted you enjoyed our service. Thanks for the excellent review!
Best regards,
Top Rent A Car
Decent car
Decent car. Only remark: we rented the car on Booking.com which gave us the wrong address to collect the car, making us walk 20 minutes to the correct address.
8 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Loocke,
Thank you for taking the time to share your feedback and for your positive rating. We are pleased to hear that you were satisfied with the car and your rental experience with us.
We are sorry for the inconvenience caused by the incorrect collection address provided through Booking.com. Unfortunately, third-party platforms sometimes display outdated or incorrect information, which is outside of our direct control. We always recommend checking the official rental details and confirmation documents to ensure a smooth pick-up process.
We appreciate your understanding and are glad that, despite this inconvenience, your overall experience with our vehicle and service was a positive one. Your feedback is valuable to us, and we will continue working with our partners to help prevent similar situations in the future.
We look forward to welcoming you again and providing you with an even better experience.
Best regards,
Top Rent A Car
Unsafe Vehicle and Poor Customer Service
Absolutely shocking experience with Top Rent A Car.
The vehicle we were given was clearly not roadworthy and did not feel safe to drive. There was a constant knocking noise coming from the car, indicating that something was worn or damaged. After approximately 80 km on the motorway, the entire vehicle started vibrating badly, making the journey uncomfortable and, more importantly, unsafe.
Concerned for our safety, we drove straight to the head office and requested an immediate replacement vehicle. Instead of taking our concerns seriously, staff seemed more interested in proving us wrong. They spent a long time inspecting and testing the car while repeatedly insisting that nothing was wrong with it, despite the obvious issues we experienced while driving.
The whole process was a complete waste of time and caused us to miss another appointment we had scheduled. When customers report safety concerns, the correct response is to prioritise their safety, not argue with them and delay them for as long as possible.
What makes this even worse is that we were expected to continue our journey in a vehicle that we genuinely did not trust. A rental company should never put customers in a position where they feel unsafe behind the wheel.
Based on our experience, Top Rent A Car failed both in vehicle maintenance and customer service. I would strongly advise anyone renting from them to thoroughly inspect their vehicle before leaving and think twice before trusting that reported safety concerns will be taken seriously.
9 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Dangubich,
Thank you for taking the time to share your feedback with us.
We are truly sorry to learn that your experience with Top Rent A Car did not meet your expectations and left you with such a negative impression.
We would like to emphasize that one of our highest priorities is to provide vehicles that are technically sound, properly maintained, and safe for our customers to drive. We would like to assure you that an internal inspection process has already been initiated. This will allow us to thoroughly review the circumstances and identify any areas where we can further improve our procedures and service.
Regarding the assistance you received from our colleagues, we would like to stress that all of our employees are trained to assess every situation objectively and to provide the most effective assistance possible. Under the circumstances, our team made every effort to inspect the vehicle as thoroughly as possible in order to determine whether it was safe to operate.
That said, we are genuinely sorry to hear that you were left with a negative impression of our service. Please be assured that it has never been our intention to dismiss or challenge our customers' concerns. On the contrary, we strive to treat every concern with the attention it deserves and to find the most appropriate solution in each situation.
With regard to the replacement vehicle, we would like to clarify that during periods of very high fleet occupancy there may unfortunately be occasions when an immediate replacement is not available. Nevertheless, we always remain committed to exploring every possible option to assist our customers as effectively as we can.
Once again, thank you for bringing this matter to our attention. We sincerely hope that, despite this experience, you will give us the opportunity to serve you again in the future and provide the level of service that you rightfully expect and deserve.
Best Regards,
Top Rent A Car
Great car
Great car, loved driving it. I'll book something similar again very soon.
7 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Panayotov,
We're delighted to know you had a great experience. Thanks for the good review!
Best regards,
Top Rent A Car
The rental was perfect
The rental was perfect. It was great value for money, the added cost for crossing the border was clearly communicated, the staff at the counter was courteous. Both picking up and returning the car were quick and easy.
I am glad I finally had a chance to rent with this company and confirm for myself the reviews I had read, as it is rare to find a rental company that does things right and treats the customer with respect.
4 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Petar,
Thank you for the fantastic review. We're happy to have served you well!
Best regards,
Top Rent A Car
Everything was perfect
Everything was perfect, both the car and the service from the staff.
7 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Servet,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Excellent service
The whole process of hiring the car was very easy and smooth. I was especially impressed when a member of staff called to ask if I would like to collect the car from their office instead of the airport, as this meant I would receive a refund for the airport collection fee. It was a thoughtful gesture that saved me money, and the customer service throughout was excellent.
22 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Dimitrov,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Great experience with Top rent
Great experience with Top rent
Car was excellent
Staff and service was excellent
7 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Eshel,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Excellent service staff very helpful…
Excellent service staff very helpful and friendly.Used them a number of times
6 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. McQueen,
We're grateful for your kind words. Thanks for the 5-star rating!
Best regards,
Top Rent A Car
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