Booking is easier than ordering food takeout. Personnel were very well organized and polite at both pick up and drop off. Minimal waiting, clear and easy to understand information, no hidden claus... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company offered online check in, which sped up the pick up process. The car was as booked (Huynday Tucson), a 2025 model in decent condition with all previous body marks clearly flagged in adv... See more
Company replied
Great experience with Top Rent A Car, brand new car in great condition with only 4k on the clock. Seamless collection and drop off process, car checked within minutes and Credit Card unblocked immed... See more
Company replied
First time customer. The process was easy and straightforward. The girl in the returning office - Simona, was much more diligent than me to inspect the car and gave me some useful tips for the future... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The best team
1 August 2026
Unprompted review
Support your local
Support your local. Shuttle bus took us from old T1 to the off-airport location in a couple of minutes. While the vehicle handover wasn't necessarily as swift as with some international competitors, it was professional nevertheless. We got a manual drive Citroen C3 aircross, mint condition, this years make. Vehicle worked perfectly. Return was semi-smooth too. Nothing to complain really and I'd gladly rent from TRAC again.
1 August 2026
Unprompted review
- I waited for 1 hour 30 minutes at…
- I waited for 1 hour 30 minutes at Sofia airport on 03 July. This was the first voucher i had.
- yesterday for the second voucher unused, I picked up the car in nessebar yesterday and it was very dirty. Sandy, dirty and banged up. Today on 02 august I dropped the car off in Sofia airport and even though I paid 20 euro to drop at the airport there was no clear instructions for drop off because the minivan does not fit inside the under ground parking. It took a long time to figure out what to do and after checking with that top rent a car counter (which was super busy) I finally managed to do it.
This year I notice your level of service has gone down! It is clear that top rent a car does not employ enough people for such a service. I suggest your managers reconsider this and improve.
3 July 2026
Unprompted review
Cheats trying to maximise funds
On the very first day of my rental, a tyre pressure warning light appeared on the dashboard. When I contacted customer service, I was advised to inflate the tyre using the tyre inflation kit provided in the vehicle. I did this, but the tyre continued to lose air.
I contacted them again and was then instructed to visit a local tyre service centre. I followed these instructions, which took time out of my holiday. The tyre centre found that the tyre had a puncture and required attention. The tyre man fixed the tyre and I paid out of pocket . When I returned the vehicle. I was still charged 150 euros for doing noting . They provided no explaination just collected the money for no reason.
31 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Ogunjobi,
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience.
When you contacted us regarding the deflated tire during your rental, we explained that the tire required replacement rather than a simple repair, as driving on a flat tire can cause severe internal side all damage, making it unsafe for further use.
To help resolve the situation as quickly as possible, we offered to send a mobile roadside assistance service to fit a spare tire on site. We also informed you that towing the vehicle to a repair shop was an available alternative, although it would involve higher costs. You chose to arrange the repair independently. As outlined in our rental terms, when customers choose to handle repairs themselves instead of using the assistance provided, they are responsible for any associated costs.
Following the return of the vehicle, our technical inspection confirmed that the tire had sustained irreparable damage caused by being driven while deflated and therefore required replacement.
In accordance with your Top Protection coverage, your liability for tire damage was limited to €120, plus the standard €30 administrative fee applicable to all damage claims. For this reason, a total of €150 was retained from your security deposit.
We understand that situations like this can be frustrating, but the charge was applied in line with the condition of the vehicle and the terms of the rental agreement. If you would like to discuss the matter further, our Customer Support team will be happy to assist you.
Best regards,
Top Rent A Car
Great customer experience
Great customer experience, guys at the office were very helpful. The car was nice, handled very well, good on gas. 5/5
1 August 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
DO NOT use this company at all costs
I rented a car from this company, expecting that if something outside my control happened, I would be covered.
Unfortunately, the car was damaged overnight while legally parked outside my accommodation in a hit-and-run. As soon as I discovered the damage, I immediately contacted Top Rent, who instructed me to call 112. I followed their instructions exactly. 112 then instructed me to visit KAT (Traffic Police) to obtain the required documentation. I went to KAT, obtained the official document they issued for my case, and handed it to Top Rent when I returned the vehicle.
More than two weeks later, I received an email rejecting the document and demanding almost €1,000 for the damage. They stated that the document issued by KAT was not acceptable, despite the fact that I obtained it by following the instructions given by both Top Rent and the Bulgarian authorities.
As an international student, this has been extremely stressful. I did everything I was told to do, reported the incident immediately, cooperated fully, obtained the official documentation available to me, and still ended up with a large bill for damage caused by an unknown driver.
If a specific document is required for insurance purposes, customers should be clearly informed at the time of the incident and guided through the correct process. Instead, I was left to navigate the system myself, only to be told weeks later that the document I had been instructed to obtain was insufficient.
Based on what happened to me, I cannot recommend this company at all
31 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Zak,
Thank you for taking the time to share your experience.
We are sorry to hear about the unfortunate incident that occurred during your rental. We understand how stressful it can be to discover that a parked vehicle has been damaged by an unknown driver.
We would, however, like to clarify that our team provided the instructions required under the circumstances and advised you to report the incident to the relevant authorities immediately. The documentation requested in such cases is determined by the applicable insurance procedures and legal requirements, and, unfortunately, we are not in a position to influence or alter the insurer's assessment or acceptance criteria.
Top Rent A Car does not make claim decisions independently. Once an incident is reported, the case is reviewed according to the terms of the rental agreement and the insurance policy. The insurer evaluates the submitted documentation and determines whether their conditions have been met. We understand that this outcome may be disappointing, but these procedures are outside our direct control.
Our intention is always to assist our customers throughout the process by providing guidance and the information available to us.
However, we hope to have the chance to regain your trust in the future, and provide you with the smooth experience you deserve.
Best Regards,
Top Rent A Car
Never again
Well won’t ever rent a car there again, I booked thru Norwegian and paid for fullcover. But as soon as we arrived nothing was good enough. They did everything to get us to buy more insurance and so on. Then when payment the didn’t take curtain cards even though is said so on their website.
I would go elsewhere if you’re looking to rent a car
5 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Kim,
Thank you for taking the time to share your experience with us.
We are sorry to hear that your rental did not meet your expectations, and we regret that your impression of our service was disappointing.
We would like to clarify that our team does not require customers to purchase additional insurance. Optional protection packages are always offered as an additional choice, while the final decision remains entirely with the customer. If a customer has already purchased insurance through a third-party platform, our staff will explain the available options and the applicable rental conditions, but there is no obligation to purchase extra coverage from us.
Regarding the payment card, our accepted payment methods and card requirements are clearly outlined in our Terms & Conditions and on our website prior to booking. Depending on the selected coverage and deposit option, only specific types of physical Visa or Mastercard cards can be accepted, while certain cards, such as prepaid or electronic cards, cannot be used for the security deposit.
We sincerely apologize for any inconvenience or misunderstanding you experienced. Your feedback is valuable to us, and we will continue working to ensure that our rental conditions are communicated as clearly as possible.
Best Regards,
Top Rent A Car
I received a clean car in excellent…
I received a clean car in excellent condition. Communication with the company was easy and the meeting with the company employees was excellent. The staff is smiling and nice.
31 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Shainok,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
everything went like expected
everything went like expected. good and recent car, good and helpful staff, good price
29 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
I am VIP client of this company
I am VIP client of this company , I rent a car many times. Inforhently this my last time . I had the problem in the two last rent. I forgot my bag in the car and returned to receive my bag. One of the workers of company stole 1700 dollar from my bag and they did nothing about my request . And today I returned the car, I was really suprised, agent Violet found a few scratches on the plastic in the low car. And despite my top insurance, they charged me 190 euros.
30 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Shandalov,
Thank you for sharing your feedback!
As a valued loayl client, we take your feedback seriously and wish to clarify the situation regarding your rentals.
Regarding your previous rental, our team located and safely stored your forgotten bag as soon as we were notified. Our thorough internal investigation, including security camera reviews, confirmed no staff involvement in any missing contents. As noted in our terms, personal belongings remain the renter’s responsibility.
Regarding your recent return, our agent documented damage to both the hubcap and the lower front bumper lip. Top Protection covers bodywork damage under specific conditions, which is why the bumper lip is currently undergoing standard evaluation. However, Top Protection limits, rather than fully waives, liability for hubcap damage and administrative fees.
To apply your discounted Top Protection rates for these items, please complete and return the "Declaration of Occurred Event" sent to your email. Upon receipt and completion of the damage assessment, any remaining deposit will be promptly released.
Best regards,
Top Rent A Car
Great service
Great service! Organization of pick up and drop off was flaw less!
29 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Dimitar,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Everything was very clear explained
Everything was very clear explained, the staff were very kind and helpful and we are satisfied with the service.
29 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Aleksieva,
Your positive feedback is much appreciated. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Balparda,
Thanks for the wonderful feedback! We're glad you had a great experience.
Best regards,
Top Rent A Car
The car was nice and very clean.
The car was nice and very clean.
They offer a very good shuttle service before and after.
The staff doesn’t speak English very well.
28 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Gysemberg,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Fine trip and service
First time customer. The process was easy and straightforward. The girl in the returning office - Simona, was much more diligent than me to inspect the car and gave me some useful tips for the future.
Overall nice experience and useful and clean car.
25 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Tashev,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Top option for carrental
Every service is professional and timely. Conditions of contract are clear, personnel is helpful and explains all important details.
27 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Krastev,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
i have rented cars with Top rent a car…
i have rented cars with Top rent a car few times and the cars are always new and reliable, service is good fast and professional.
keep it up
27 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Georgiev,
Thank you for your rating! We are glad to know that you had a positive experience with our services. If you have any suggestions or feedback on how we could improve even further, please feel free to share them with us at customer.service@toprentacar.bg. We would be happy to welcome you again in the future!
Best regards,
Top Rent A Car
Always a reliable car
Always a reliable car, good mpg and clean ready for the road on pickup. Use them everytime
25 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Hugh,
We're delighted to know you had a great experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
I had a great experience today
I had a great experience today. The two young gents who helped me were incredibly professional, efficient, and provided excellent service without any drama. They made the whole process smooth and stress-free. Highly recommended!
24 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Elias,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
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