UpperKey Reviews 

79
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I live in another country, so I needed a company I could genuinely trust. UpperKey has proven to be reliable and consistent. My apartment is well maintained, and I never worry about payments.

Company replied

Rated 5 out of 5 stars

There’s something reassuring about knowing that even if something unexpected happens, there’s a team ready to handle it. That peace of mind is worth a lot.

Company replied

Rated 5 out of 5 stars

Before signing with Upperkey, I was constantly dealing with small issues that added up to big stress. Now? I barely think about my property. They’ve streamlined everything.

Company replied

Rated 5 out of 5 stars

What stood out to me most was their transparency. From day one, the expectations were clear, the numbers made sense, and there were no hidden surprises. It’s refreshing in this industry.

Company replied

Company details

  1. Property Management Company
  2. Real Estate Rental Agency
  3. Vacation Rental

Written by the company

UpperKey provides guaranteed rent for property owners, offering expert Airbnb concierge services in Paris, London, Edinburgh, Miami, Zurich, Geneva, Rome, Luxembourg, Dubai and the French Riviera ( Nice, Cannes, Saint-Tropez, Saint-Maxime, Juan-les-Pins, Saint-Raphaël, Avignon, Aix-en-Provence, Cap d'Agde). Owners enjoy a steady rental income above market price while knowing their property is in good hands. To get started, landlords can schedule a valuation of their property to see how much they can earn in monthly rent. Once an agreement is made, UpperKey will manage every aspect of the property, from routine maintenance and cleaning to vetting tenants and handling payments. UpperKey has a respectful international clientele to book the properties, from business travelers to expat families.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

79 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(79)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I live in another country

I live in another country, so I needed a company I could genuinely trust. UpperKey has proven to be reliable and consistent. My apartment is well maintained, and I never worry about payments.

30 March 2026
Unprompted review
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Reply from UpperKey

Thank you for your kind words. Managing a property from abroad requires a high level of trust, and we are pleased to have earned yours. Consistent maintenance and reliable payments are at the core of what we offer, and we remain committed to delivering that standard going forward.

Rated 5 out of 5 stars

There’s something reassuring about…

There’s something reassuring about knowing that even if something unexpected happens, there’s a team ready to handle it. That peace of mind is worth a lot.

10 April 2026
Unprompted review
UpperKey logo

Reply from UpperKey

Thank you. That peace of mind is exactly what we want our owners to feel, so it means a lot to read this.

Rated 5 out of 5 stars

Before signing with Upperkey

Before signing with Upperkey, I was constantly dealing with small issues that added up to big stress. Now? I barely think about my property. They’ve streamlined everything.

4 March 2026
Unprompted review
UpperKey logo

Reply from UpperKey

Thank you. Going from constant stress to barely thinking about your property is exactly the shift we hope to deliver, so it's good to hear it's landed that way.

Rated 5 out of 5 stars

What stood out to me most was their…

What stood out to me most was their transparency. From day one, the expectations were clear, the numbers made sense, and there were no hidden surprises. It’s refreshing in this industry.

2 April 2026
Unprompted review
UpperKey logo

Reply from UpperKey

Thank you. Transparency from day one shouldn't be the exception, but we know it often is in this industry, so it means a lot to hear it stood out to you.

Rated 5 out of 5 stars

I appreciate how structured their…

I appreciate how structured their process is. Contracts, payments, reporting - everything feels controlled and efficient. It gives me confidence that my property is in good hands.

16 March 2026
Unprompted review
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Reply from UpperKey

Thank you. A structured process behind the scenes is what makes the day-to-day feel easy on your end, so it's good to hear it comes through.

Rated 5 out of 5 stars

UpperKey turned what used to be a…

UpperKey turned what used to be a time-consuming responsibility into something completely manageable. I still own the asset, but they handle the workload. Exactly what I was looking for.

5 March 2026
Unprompted review
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Reply from UpperKey

Thank you. Taking the workload off the owner's plate while keeping you fully in control of the asset is exactly the balance we aim for. Glad it's working that way for you.

Rated 5 out of 5 stars

It’s not just about guaranteed rent

It’s not just about guaranteed rent - it’s about professionalism. Upperkey treats my flat with respect and care, and that matters to me as an owner.

24 February 2026
Unprompted review
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Reply from UpperKey

Thank you. Guaranteed rent matters, but how a property is looked after matters just as much, and we're glad that side of the service stands out for you.

Rated 5 out of 5 stars

UpperKey takes the weight off my…

UpperKey takes the weight off my shoulders completely. Their team is not only efficient but also proactive - issues are anticipated and solved before they even reach me. It’s rare to find such consistency in service.

27 November 2025
Unprompted review
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Reply from UpperKey

Thank you. Anticipating issues before they reach the owner is exactly what good management should look like, and we're glad that's been your experience.

Rated 5 out of 5 stars

Their onboarding process was quick and…

Their onboarding process was quick and efficient. In just a few days, my property was listed, tenants were found, and everything was running smoothly.

21 November 2025
Unprompted review
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Reply from UpperKey

Thank you. Getting a property listed and running smoothly within days is exactly what the onboarding process is designed for, and we're glad it worked that way for you.

Rated 5 out of 5 stars

I've been working with UpperKey for…

I've been working with UpperKey for about a year now and the whole experience has been fantastic. I really appreciate how quickly they respond to any questions. Everyone I’ve dealt with has been polite, professional, and well-organized.

23 November 2025
Unprompted review
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Reply from UpperKey

Thank you. A year in and still feeling well looked after is exactly the kind of feedback we hope for. The team will appreciate reading this.

Rated 5 out of 5 stars

I appreciate how structured their…

I appreciate how structured their workflow is. Documents, contracts, and payments are all organized and delivered on time. It feels very reassuring.

17 November 2025
Unprompted review
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Reply from UpperKey

Thank you. Keeping the workflow clean and on schedule is what allows owners to step back, and we're glad that reassurance comes through.

Rated 5 out of 5 stars

Reliable

Reliable, responsive, and remarkably efficient—UpperKey has transformed the way I think about renting. I couldn’t imagine going back to managing things on my own.

29 November 2025
Unprompted review
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Reply from UpperKey

Thank you. Going from self-managing to feeling like you wouldn't go back is exactly the kind of shift we hope to deliver.

Rated 5 out of 5 stars

Communication is always clear and…

Communication is always clear and timely. I know exactly what’s happening with my property at each stage, without having to chase for updates.

28 November 2025
Unprompted review
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Reply from UpperKey

Thank you. Owners shouldn't have to chase for updates, so it's good to hear the communication is doing its job.

Rated 5 out of 5 stars

I never thought I’d describe a property…

I never thought I’d describe a property management company as friendly, but the UpperKey team genuinely is. Professionalism with a personal touch—it makes all the difference.

11 November 2025
Unprompted review
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Reply from UpperKey

Thank you. Professionalism doesn't have to feel cold, and we're glad the team's personal side comes through.

Rated 5 out of 5 stars

I was expecting “good enough,” but…

I was expecting “good enough,” but UpperKey delivered “far better than I imagined.” My flat is well-maintained, and I finally have peace of mind.

22 November 2025
Unprompted review
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Reply from UpperKey

Thank you. Beating expectations rather than just meeting them is something we work hard at, so this means a lot.

Rated 5 out of 5 stars

Super easy to work with

Super easy to work with, trustworthy, and efficient. They manage my Airbnb like it’s their own. Highly recommend UpperKey.

14 November 2025
Unprompted review
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Reply from UpperKey

Thank you. Managing each property as if it were our own is the standard we hold ourselves to, and we appreciate the recommendation.

Rated 5 out of 5 stars

Excellente conciergerie airbnb

Excellente conciergerie airbnb. Ils savent optimiser les tarifs et maintenir un très bon taux d’occupation.

14 November 2025
Unprompted review
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Reply from UpperKey

Merci pour ce retour. L'optimisation des tarifs et le maintien d'un bon taux d'occupation font partie de l'essentiel de notre travail.

Rated 5 out of 5 stars

UpperKey have been reliable

UpperKey have been reliable, fast to act, and completely hands off for me. They took over the property smoothly, communicate well, and keep everything running without any hassle.

1 September 2025
Unprompted review
UpperKey logo

Reply from UpperKey

Thank you. A smooth handover and a hands-off experience for the owner is exactly what we aim for.

Rated 5 out of 5 stars

UpperKey manages my flat

UpperKey manages my flat, and since switching to them I haven’t had any problems. The whole process has been incredibly smooth. I’m overseas, so it gives me great peace of mind knowing my flat is being looked after so professionally

1 September 2025
Unprompted review
UpperKey logo

Reply from UpperKey

Thank you. Giving overseas owners real peace of mind is at the heart of what we do, and we're glad it's working that way for you.

Rated 5 out of 5 stars

UpperKey managing my Soho apartment

Upperkey has been managing my apartment in Soho for the last 3 years! I have been very happy with their services. I am based abroad and they make it very seamless hassle free arrangement for me.

3 November 2025
Unprompted review
UpperKey logo

Reply from UpperKey

Thank you. Three years of seamless management from abroad is exactly the kind of long-term partnership we value most.

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