Telerepair.dk Reviews 

869
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The assistant, Roman, was extremely helpful. Easy to understand and clear. Thank you. I would recommend to everyone.

Company replied

Rated 5 out of 5 stars

Fast and kind service. My USB-C port had become very dirty so i could no longer use fast charging and even getting regular charging to work required fiddling with the cable to make it sit in the... See more

Rated 5 out of 5 stars

I walked into the Frederiksberg location, and right away I was met with outstanding service. I walked in with a false diagnostic from another repair store in which I was told I had no other choice but... See more

Rated 5 out of 5 stars

Had both my phone screen and laptop screen fixed in Lyngby. One of the few that can repair Huawei Fantastic super, friendly service, high effeciency and above what was necessary. Doesn't get better.

Company replied

Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Recycling and Unlocking Service
  3. Cell Phone Store
  4. Computer Service
  5. Phone Repair Service

Written by the company

Danmarks største reparatør af mobiltelefoner, tablets, computere og meget andet. Vi køber og sælger også refurbished telefoner!


Contact info

4.9

Excellent

TrustScore 5 out of 5

869 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(869)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

V helpful

The assistant, Roman, was extremely helpful. Easy to understand and clear. Thank you. I would recommend to everyone.

6 August 2026
Unprompted review
Telerepair.dk logo

Reply from Telerepair.dk

Thank you for your kind review and recommendation. We're delighted to hear that our colleague was able to assist you and provide clear, helpful guidance throughout your visit. We'll be sure to share your kind words with the team. We truly appreciate your support.

Best regards,
👩🏼 Stine from Telerepair
✨ Customer Experience ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick and very friendly

6 August 2026
Unprompted review
Telerepair.dk logo

Reply from Telerepair.dk

Thank you for your kind feedback. We're pleased to hear that you were happy with both the speed of our service and the way you were welcomed. We appreciate your support.

Best regards,
👱🏻‍♂️ Emil from Telerepair
✨ Customer Support ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90

Rated 5 out of 5 stars

Quick and very helpfull

Quick and very helpfull! ☺️👌

17 June 2026
Unprompted review
Telerepair.dk logo

Reply from Telerepair.dk

Thank you for your kind review! We're glad we could help and truly appreciate your recommendation. We look forward to helping you again.

Best regards,
👱🏻‍♂️ Emil from Telerepair
✨ Customer Support ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90

Rated 5 out of 5 stars

Very helpfull and so nice!!

13 June 2026
Unprompted review
Telerepair.dk logo

Reply from Telerepair.dk

It was a pleasure helping you! Thank you for your kind words—we're delighted you had a positive experience with us.

Best regards,
👩🏼 Stine from Telerepair
✨ Customer Experience ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90

Rated 5 out of 5 stars

Super!

Quick, friendly and super customer oriented!

10 June 2026
Unprompted review
Telerepair.dk logo

Reply from Telerepair.dk

We're glad you had such a positive experience with us. Thank you for highlighting our service—it truly means a lot. We hope to see you again!

Best regards,
👱🏻‍♂️ Emil from Telerepair
✨ Customer Support ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90

Rated 5 out of 5 stars

Cornelius is the most excellent IT…

Cornelius is the most excellent IT professional i have ever met! The service is first class and Cornelius can just resolved all IT issues! I can wholeheartedly recommend Telerepair Falkoner Allé, Frederiksberg!

1 June 2026
Unprompted review
Telerepair.dk logo

Reply from Telerepair.dk

We're thrilled to hear that Cornelius made such a positive impression. We'll be sure to share your kind words with him—they'll mean a great deal. Thank you for your recommendation and for choosing our Falkoner Allé store!

Best regards,
👩🏼 Stine from Telerepair
✨ Customer Experience ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90

Rated 1 out of 5 stars

Really bad experience-wouldn’t recommend at all

Really disappointed in this repair shop. I took my laptop to be repaired on Saturday 28th March and asked them if they would be able to repair it. I told them that I am moving out of Copenhagen permanently on Friday 3rd of April and asked that they only take it if they were confident they could repair it in time. They promised me they would try. I went in on Monday to check, with the intention of taking my laptop back if it was looking unlikely to be ready on time. The guy in the shop told me that the parts had arrived and the laptop would be ready to collect by Tuesday. I didn’t hear from them on Tuesday so went back in on Wednesday where they told me that they still needed to assemble it and test it (I.e. everything) and that they would call me when it was ready, I again said that I really needed it back before Friday because I was moving permanently and would not be able to collect the laptop. The guy assured me it would be find. I returned on Thursday to find the store closed for Easter and all the phone lines closed, I was unable to contact anyone and so was forced to leave Copenhagen without my laptop. When I called them on Saturday to find out what was going on, they initially told me that they’d lost my laptop and then after a while that it still wasn’t ready and there was nothing they could do. The guy on the phone was really rude and difficult and clearly didn’t care about the fact that my laptop was stuck in the wrong country to me. It was only after calling them again today that I was able to discover that they were unable to source the correct parts for the laptop and therefore couldn’t fix it but at no time did they call me to tell me this nor did they mention it any of the other 4 times I checked in to see how it was going. Now I’m on the hook to spend 1200dkk having it couriered to my new country, whilst still having a broken laptop. Really really unhappy with this service and would not recommend them to anyone

28 March 2026
Unprompted review
Telerepair.dk logo

Reply from Telerepair.dk

Hello Philomena,

Thank you for your review.

First of all, we are truly sorry that your experience ended this way, especially considering your upcoming move abroad and the pressure around the timing.

However, we would like to clarify a few important points regarding the process.

Your laptop was accepted with the understanding that we would do our best to complete the repair before your departure, but unfortunately repairs involving laptops and special-order parts can sometimes develop unpredictably during assembly and testing. Receiving parts does not always mean a device is immediately repair-ready, as all components still need to be properly fitted, tested and quality-checked before handover.

Regarding the Easter closure, our opening hours were publicly visible, but we completely understand how stressful the situation became when you were unable to collect the device before leaving Denmark.

We also want to sincerely apologize for the confusion during the phone call regarding the laptop’s status. Saying the laptop was “lost” was incorrect communication from our side during a stressful moment, and we fully understand why that created frustration and concern.

The final issue was unfortunately that the supplied parts were not compatible as expected, which was only confirmed during the final assembly/testing stage. We agree that communication during this process could have been better, and for that we sincerely apologize.

At no point was there any intention to mislead you or ignore your situation. Unfortunately, technical repairs can sometimes end in delays or unsuccessful outcomes despite genuine efforts from our technicians.

We would still very much appreciate the opportunity to help further if possible. Please feel free to contact us directly admin@telerepair.dk, as there may still be solutions we can assist with regarding the device or the current situation.

We genuinely wish you the best in your new country and are sorry that your final experience in Copenhagen with us became so frustrating.

Best regards,
👩🏼 Isabel from Telerepair
✨ Compliance Team ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90

Rated 5 out of 5 stars

Hello from the inside of Telerepair,

Hello from the inside of Telerepair,

Some of the reviews comes from the clients that I’ve served them like I was trained inside this company and since I’ve left the company I would like to give them some feedback, after all I’ve worked with them for 2 years.
I don’t know how others feel when they go to work but for me it was like a second home. Great colleagues, great bosses and amazing things that I’ve learned due to this experience.
I will always remember that I was part of a great group of people that helped me through my journey and my life.

I am grateful and proud to say that it was a privilege and a blessing to meet such an incredible group.

I hope that you will continue to be what’s best for you and you will be how I’ve met you in person.

Have a wonderful year ahead 🍀

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Good and professional service

Good and professional service. My girlfriend went with a totally broken phone rhey retrieved the entire data from it in a blink of a'n eye. Myself went with a charging problem on my phone and they cleaned up in no time. Nice friendly customer service.✌️

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Great support from Hamed

Great support from Hamed who managed to fix the issue with my charging port within 30 min on not so popular phone model Asus Zenfone 9 - shows excellent vertisile skills and efficient work, 5 stars would recommend!

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Fast and kind service

Fast and kind service.

My USB-C port had become very dirty so i could no longer use fast charging and even getting regular charging to work required fiddling with the cable to make it sit in the exact correct position.

Telerepair cleaned the port in a couple of minutes free of charge. Will definitely come back if I have more severe issues with my phone :)

29 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look