Very Good and PROMPT Customer Service and Support. If possible try to improve the Swann App further. Main issue for me is that stored Playback Security Camera videos are often not available to view fr... See more
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Not having to signup for cloud service. I did buy a 30deg. angled wedge that goes from side to side. I was disappointed! I wish there was angled wedge that was vertical(Up and Down) instead of being h... See more
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Swann camera systems have worked out great for us so far. My only complaint is that certain accessories have been frequently out of stock.
Company replied
OK to set up system. Quality of recording good. However it's set to person only but get multiple recordings well outside the activity zone from cars day and night even with the sensitivity zone turned... See more
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Company details
About Swann Security
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
Australia
- 03 6417 5347
- swann.com
3.8
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Wrong diagnosis
I was told to purchase a hard drive recommended for my DVR and I hooked it up. Everything was working for a minute and then it stopped working and it never recorded anything. I have to buy a new DVR. I wasted almost $200 because of the recommendation that I got from Swann. And unfortunately Swan don’t sell DVR‘s by themselves so I may have to go with a different brand. I’m not gonna rewire all my cameras very disappointed.
12 July 2026
Great products and service
I have two swan cameras and a doorbell with camera in my home. I have found Swann gear to be of excellent quality and we have had faultless performance over the last 18 months. I accidentally forgot my password and needed to contact Swann Support. The call was answered promptly and the support helped me solve my self-inflicted issue flawlessly.
I have to say their products and support are outstanding and represent excellent value for money.
23 July 2026
Unprompted review
Swan really does have good cameras and good helpful customer service, they were a big help with setting up our system
They were a big help when we were setting up our cameras. One of our towers was bad and they say that they were going to replace it for free cause we only had it for two days.
10 July 2026
From order to delivery everything…
From order to delivery everything perfect would definitely recommend and use again
10 July 2026
Good cameras and also good phone…
Good cameras and also good phone support. The guy I spoke to was very helpful and well manned.
24 July 2026
Unprompted review
Non existent technical help
We have had Swann security on our property and been happy with it for years until in May it stopped recording anything to the playback, you can’t ring directly for technical help, twice I’ve gone through their customer services and been told I will be contacted via email by the technical team and they never do! So now I have a system that would be useless if I needed the footage later on. AVOID
24 July 2026
Unprompted review
Efficient service
Efficient service. Problem resolved quickly. Very happy with Swann customer service.
22 July 2026
Unprompted review
Reply from Swann Security
Hi Rhonda,
Thank you for your wonderful feedback. We're delighted to hear that your problem was resolved quickly and that you were happy with the efficient service you received from our customer support team.
We'll be sure to share your kind words with the team; they'll be pleased to know their efforts made a positive difference.
Thank you for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Reply from Swann Security
Hi Abbie,
Thank you for sharing your feedback. We're sorry to hear that you've been disappointed with the battery performance. We understand how important, reliable battery life is, and this is certainly not the experience we want you to have.
We'd appreciate the opportunity to help investigate the problem and work with you toward the best possible resolution. We will be reaching out to you in a separate email to gather more details about your experience and work with you toward the best possible resolution.
Your feedback is truly appreciated.
Mary – Swann Team
Excellent product knowledge
Excellent product knowledge, prepared to listen, took time to help & rectify my problems both yesterday and also the 21st July 2026
21 July 2026
Unprompted review
Reply from Swann Security
Hi Gary,
Thank you for sharing your wonderful feedback. We're delighted to hear that our technician demonstrated excellent product knowledge, took the time to listen to your concerns, and was able to help resolve your problems during both of your support interactions.
We'll be sure to share your kind words with the team; they'll be pleased to know their efforts made a positive difference.
Thank you for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
The technician I spoke to was very…
The technician I spoke to was very helpful and answers all the questions in a very professional manner, which met all my needs.
21 July 2026
Unprompted review
Reply from Swann Security
Hi Salote,
Thank you for your wonderful feedback. We're delighted to hear that our technician was able to answer all of your questions and provide the assistance you needed.
We'll be sure to share your kind words with the team; they'll be pleased to know their efforts made a positive difference.
Thank you for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
swann HDD error
Even though it was difficult to understand the phone operator we got through it, unfortunately the problem is have is not fixed as i will need a new hard drive
21 July 2026
Unprompted review
Reply from Swann Security
Hi Tony,
Thank you for sharing your feedback. We're sorry to hear that your DVR is experiencing a hard drive problem. We understand how disappointing it is that the problem could not be resolved during your support session.
We're pleased to hear that our support representative was able to assist you despite the communication challenges. Based on the troubleshooting completed, it appears that your DVR's hard drive will need to be replaced to restore normal operation.
We'd appreciate the opportunity to continue assisting you and work with you toward the best possible resolution. If you have any questions regarding a replacement hard drive or your available options, kindly reach out to us at tech@swann.com, and we'll be happy to help.
Your feedback is truly appreciated.
Mary – Swann Team
Replacement camera.
My new camera arrived two days after ordering. Very pleased with product.
6 July 2026
Reply from Swann Security
Hi Alistair,
Thank you for your feedback. We're delighted to hear that your new camera arrived just two days after placing your order and that you're very pleased with your purchase.
Thank you for choosing Swann. We truly appreciate your support and hope you continue to enjoy your new camera. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
The customer service was outstanding!
The customer service was outstanding!
The agent had a vast knowledge of the product and was able to sort out my issue very quickly.
Swann Support Ticket # 2958296
13 July 2026
Unprompted review
Reply from Swann Security
Hi Wormdrive,
Thank you for your wonderful feedback. We're delighted to hear that you received outstanding customer service and that our support member product knowledge helped resolve your problem quickly.
If possible, could you please share your support ticket number? We'd love the opportunity to identify and recognize the team member who assisted you and pass along your kind feedback. We'll be sure to share your wonderful comments with the team. They'll be delighted to know their efforts made such a positive difference.
Thank you again for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
I sought assistance when a newly…
I sought assistance when a newly delivered DVR appeared faulty. Disgusted to find telephone assistance no longer offered. Email ping pong has now been going on for over 2 weeks with no resolution.
Keith Ogden.
29 June 2026
Reply from Swann Security
Hi Keith,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how disappointing it has been to wait for a resolution. This is certainly not the experience we want you to have.
We can confirm that you have an active warranty request, and your case has already been endorsed to the relevant team. We've also sent you an email with the details regarding your replacement.
Kindly check your inbox, as well as your spam or junk folder, for our email containing the next steps and further instructions. If you have any questions, please reply directly to that email, and our team will be happy to assist you.
Thank you for your patience and for giving us the opportunity to resolve this for you.
Your feedback is truly appreciated.
Mary – Swann Team
I would have given a zero but there is…
I would have given a zero but there is no space for it. Contacted you on Thursday and told your person to get back within 24 hrs and nobody has responded.
5 July 2026
Reply from Swann Security
Hi Lee,
Thank you for sharing your feedback. We're very sorry for the delay in getting back to you. We understand how disappointing it is when you're expecting a response within the timeframe provided, and this is certainly not the experience we want you to have.
We can confirm that you have an active refund request for the USB antenna, and your case has already been endorsed to the relevant team for review. We've also escalated your ticket to help prioritize the request.
Kindly monitor your email, including your spam or junk folder, as the team will send you further instructions regarding the next steps as soon as the review has been completed.
Thank you for your patience and for giving us the opportunity to assist you.
Your feedback is truly appreciated.
Mary – Swann Team
All components arrived on time and in…
All components arrived on time and in good condition. The set up was fairly easy but I would have liked a little more information on how to use the USB storage.
4 July 2026
Reply from Swann Security
Hi David,
Thank you for sharing your feedback. We're delighted to hear that your order arrived on time and in good condition and that you found the setup process fairly straightforward.
For your system, the included 64GB microSD card provides local storage, and you also have the option to expand your storage by connecting a compatible USB storage device of up to 4TB if additional recording capacity is needed.
Thank you again for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Reply from Swann Security
Hi Adrian,
Thank you for your wonderful feedback. We're delighted to hear that you're enjoying your Swann product and that it's been absolutely brilliant for you.
Thank you for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
The four Motion Alert Sensors that I
The four Motion Alert Sensors that I
purchased, paired with my Swann System but show no configuration
options on the Edit Modes screen.
This product is defective and I would
like a refund.
2 July 2026
Reply from Swann Security
Hello Ken,
Thank you for sharing your feedback. We're sorry to hear that the Motion Alert Sensors have not met your expectations.
Please note that the Motion Alert Sensors are designed with more limited configuration options than our standalone wireless cameras. As a result, they do not display the same range of settings within the Edit Modes screen of the Swann Security app.
The primary configuration available for these sensors is through the Modes feature, where you can choose whether to receive Motion Alert push notifications while the system is in Home, Away, or Night mode.
If the sensors are paired successfully but are not functioning as expected, we'd appreciate the opportunity to review your setup and confirm that everything is operating correctly. If you're considering a refund, please reach out to us at tech@swann.com, and we'll be happy to review your case, gather additional details, and work with you toward the best possible resolution.
Your feedback is truly appreciated.
Mary – Swann Team
I still have not heard back…
I still have not heard back from customer service. Getting in touch with someone and getting answers/help is nearly impossible
4 July 2026
Reply from Swann Security
Hi Dewayne,
Thank you for sharing your feedback. We're sorry to hear that you have not yet received the assistance you were expecting. We understand how disappointing it is when you're waiting for a response, and this is certainly not the experience we want you to have.
We'd appreciate the opportunity to help and work with you toward the best possible resolution. We will be reaching out to you via email to gather some additional details about your case and provide the best possible assistance.
Thank you for giving us the opportunity to help.
Your feedback is truly appreciated.
Mary – Swann Team
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