Sunnamusk London Reviews 

8,515
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally kind, helpful, and knowledgeable, creating a very welcoming and calm atmosphere in the stores without any pressure to buy. People also highlight the exquisite packaging and the wonderful variety of high quality perfumes and oils that receive compliments everywhere. Some reviewers were not happy with the product, mentioning that the fragrance sometimes does not last long or match the tester. A few consumers also noted some minor issues regarding delivery times, unexpected postage charges, or unusual packaging formats for their online orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the fragrances smell incredible and last all... See more

Quality

Customers consistently note positive experiences with quality, highlighting exquisite and long-lasting... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful, polite, and... See more

Service

Users describe positive interactions with service, highlighting staff who are polite, knowledgeable, and... See more

Delivery service

Customers had positive experiences with delivery_service, noting a smooth process from ordering to arrival.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more

Company replied

Rated 5 out of 5 stars

Easy to purchase on line - and arrives in quick time , but I also love going into one of your stores to inhale all the uplifting , soul quenching aromas . Amber rose oil is my go to , but I also have... See more

Company replied

Rated 5 out of 5 stars

As soon as we walked in we were greeted by the loveliest member of staff. She talked us through all the fragrances and oils (they all smell incredibly high quality) and eventually I settled on an oil... See more

Company replied

Rated 5 out of 5 stars

I visited Reading, I usually shop Brighton. The same great consistent service and product story in both stores A warm non pushy welcome, lots of open questions to establish my wants and needs, matche... See more

Company replied



Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.4

All reviews

(8,515)

1,323 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous perfumes

The sales lady was really helpful. She guided me into Alluring Empress perfume which I have already had compliments on.

22 August 2026
Rated 5 out of 5 stars

The best perfumes

Honestly, Sunnah Musk perfumes are absolutely amazing The fragrance, quality and presentation are truly beautiful. 💗💗💗
You can genuinely feel the care and passion behind every scent. MashaAllah, such a wonderful brand may Allah put lots of barakah in your business and bless you with continued success. 🤲🏻🌹✨

17 August 2026
Rated 5 out of 5 stars

always good service have been ordering…

always good service have been ordering for a couple of years now never had a issue, thanks guys!

14 August 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Bran

Thank you for your wonderful feedback and for being a loyal customer for the past couple of years. We’re delighted to hear you’ve consistently received good service and have never had an issue with your orders. We truly appreciate your continued support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

My first experience with sunnamusk

Great service and quick delivery , first time buying this perfume but won’t be the last , smells amazing 💕 xx

14 August 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Linda

Thank you for your lovely feedback. We’re delighted to hear you received great service and quick delivery, and that you’re enjoying your new fragrance so much. It’s fantastic to know you’ll be purchasing it again!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

The salesman was very helpful

The salesman was very helpful, knowledgable and patient.

6 August 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Joy

Thank you for your wonderful feedback. We’re delighted to hear our sales assistant was so helpful, knowledgeable and patient. We truly appreciate your kind words and support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great in-store experience

Great in-store experience

18 August 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Nnaemeka

Thank you for your wonderful feedback. We’re delighted to hear you had such a great experience in store. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great staff

13 August 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear I.H

Thank you for your lovely feedback. We’re delighted to hear you had a positive experience with our staff. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

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